Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
Company replied
Location
Switch locationUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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See what reviewers are saying
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... See more
Company replied
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... See more
Company replied
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, United Kingdom
- 01242 262788
4.4
Excellent
115 reviews
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simple and easy
always a easy transaction from website through to delivery or collection in store. Always good quality.
7 August 2023
Reply from FatFace - CHELTENHAM
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
I love the clothes always something a…
I love the clothes always something a little different which I like. Very good Quality and reasonably priced. The staff always very friendly and helpful.
1 August 2023
Reply from FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - CHELTENHAM
Good Afternoon Tim,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Super helpful staff
16 July 2023
Reply from FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELTENHAM
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Huge thanks to Cara at the Cheltenham…
Huge thanks to Cara at the Cheltenham branch who noting my disappointment when I had returned to branch to purchase boots I had spotted in sale the previous week. She helpfully asked me to hang on for a minute and she rooted around the back and found a huge bag of said boots. Of course my size was at the bottom, but Cara found them! Woo! It would have been very easy for her to say they were no longer available and not to have bothered looking but she went above and beyond.
2 June 2023
Unprompted review
Reply from FatFace - CHELTENHAM
Hello Bernadette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and ethically made
Easy to order online and click and collect. Arrived quickly. Great quality t shirt and made with ethically sourced cotton
Staff in store are exceptionally friendly and helpful. Nice shopping experience
5 May 2023
Reply from FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELTENHAM
Hi Jacqueline
.thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELTENHAM
Hi Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good service thank you
5 May 2023
Reply from FatFace - CHELTENHAM
Hello Emma, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great service
What a great experience. Well looked after and got what I wanted. Thank you
16 April 2023
Reply from FatFace - CHELTENHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Absolutely love your clothes and…
Absolutely love your clothes and accessories - love your philosophy - your staff are kind, considerate, always there to help - thank you so much
14 April 2023
Reply from FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – BP
Reply from FatFace - CHELTENHAM
Good afternoon, Belinda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
Reply from FatFace - CHELTENHAM
Good afternoon, Carolyn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
Most recent visit
There is always a good selection of merchandise in the shop which helps if you want to check the colour of an item you have only seen online. Service is always prompt and professional.
17 March 2023
Reply from FatFace - CHELTENHAM
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
I’m done with fat face
I’m done with fat face. I’ve purchased several of their stone washed straight jeans and all formed holes at the crotch and elsewhere. The “leather” labels on the rear disintegrated. They age rapidly, look papery and are generally awful. I’ve had similarly priced Levi’s that last so much longer. Their polo shirts are the same, with holes forming around their excessively large labels. They seem to change the materials they use each year, no doubt to save money. This year the pique polos seem to be thin and stretchy. Their boxers seems to have now gone the same way, with the cut changing this year.
6 January 2023
Unprompted review
Reply from FatFace - CHELTENHAM
Hi Neil, thank you for taking the time to leave your review. I am really sorry to hear that you have had troubles with items recently purchased from us. Now we have some more information from you, I am just about to pop you an email to see what we can do to help as you haven't been in touch with us just yet.
Thank you, LE
Exchanging a Purchase
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt Nathan was super helpful in finding my original purchase on the system and provide the size I needed.
4 December 2022
Unprompted review
Reply from FatFace - CHELTENHAM
Hi Huw, Thank you for your review. Glad to hear your experience in store was so positive. I will make sure your feedback is passed to Nathan. CD
Very helpful staff
24 November 2022
Reply from FatFace - CHELTENHAM
Good Afternoon
Thank you for taking the time to leave us this review regarding your trip to the Cheltenham store. It is great to read such positive feedback!
All the best - KS
I love Fatface Clothes
I love Fatface Clothes. I have been buying their clothes, from when they first started. Nothing has changed. Quality. Fit and style. They have a special style. For me? Their style is my style.
Customer Service is amazing. On the phones they are polite, friendly and down to earth. Always willing to help. Visiting their store? Every customer is treated in a way that is rare today, with help and politeness. Only problem? Every New Season? The new styles are so irresistible!...
15 June 2022
Reply from FatFace - CHELTENHAM
Good morning, Colette
Thank you for leaving us this review about your instore and online shopping experience, it's great reading such positive comments about the quality and service you receive.
We look forward to you shopping with us again soon.
Take care, JB
Reply from FatFace - CHELTENHAM
Good Afternoon Chris
Thank you for your 5* review.
I am so pleased to hear that you are happy with the quality of the items you have received.
Have a good Afternoon.
EP
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