It’s always a plus when in addition to a great product that it’s local Bridport, and you can avoid delivery charges by collecting from the branch.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the time I walked into FatFace, it was the beginning of a great experience. The whole shop is instantly inviting with the clothing beautifully presented. I was greeted with a warm smile by lovel... See more
Company replied
Visited Fatface Bridport saturday morning 7th of February and the two ladys in there were ever so lovely and helpful and went above and beyond for me. I often visit bridport and make sure to pop in t... See more
Company replied
Picked up an on line order and was tempted to purchase another item from the sale rail! Friendly efficient staff. All purchases good quality and fitted as expected.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
21 East Street, DT6 3JX, Bridport, Dorset, United Kingdom
- 01308 422158
4.7
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order free delivery to the…
Easy to order free delivery to the local store and arrived in time!
22 December 2024
Reply from FatFace - BRIDPORT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the frock - bought online
The local shop didn't have my size so I researched FaceFace website. Ordered the frock - in a longer length - delivered to the shop. Love the frock ... it's just a pity the shop assistant didn't offer the service themselves or even mention to look online. They are missing out on purchases and smarty points.
13 December 2024
Reply from FatFace - BRIDPORT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jeans/trousers to die for
I love the jeans and trousers in fatface.
How do you get them so soft and cosy?
They are so great as I suffer from a condition which gives me very sensitive skin and the warmth and softness is just amazing. Regular customer at bridport and getting to know the staff well. Very helpful and polite. Thank you
5 November 2024
Reply from FatFace - BRIDPORT
Hello Katie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great long length t-shirt!
Ordered the t-shirt on-line. Collected it from Fat Face in Bridport. Found the staff in Bridport very helpful and friendly. Well done Fat Face!
30 October 2024
Reply from FatFace - BRIDPORT
Hello Jeanette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In store or online never had anything…
In store or online never had anything to complain about.Your staff in store is helpful but not forcing.online shopping has at times. More colours and sizes available , and promote and quick delivery.
13 August 2024
Reply from FatFace - BRIDPORT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staffThe sales assistant was friendly and…
The sales assistant was friendly and helpful and the products were of good quality.
7 August 2024
Reply from FatFace - BRIDPORT
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are very helpful
Staff are very helpful, my husband liked the length of the shorts and the quality of the fabric.
7 August 2024
Reply from FatFace - BRIDPORT
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely helpful lady
Lovely helpful lady . Relaxed and not pushy ! Love the clothes . Wish they were a bit cheaper !
2 August 2024
Unprompted review
Reply from FatFace - BRIDPORT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In store consultants!
Always always lovely! All the staff are excellent.
Today Sarah and Becky helped me pick out a shirt, a particular style I was looking for.
They both showed what else it could be styled with, really helpful. They know me well so know what will suit me, and always pick out perfect pieces for me.
Absolute superstars, thank you lovely ladies 😊
6 July 2024
Unprompted review
Reply from FatFace - BRIDPORT
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your Shirt, and look forward to welcoming you back soon!
Take care. -GM
Becky and Romy at the Bridport store…
Becky and Romy at the Bridport store were really helpful offering options and colour coordination with my selections. Well done ladies polite, helpful and very professional
4 July 2024
Unprompted review
Reply from FatFace - BRIDPORT
Good afternoon, Lyn.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bridport store.
Take care, JB
Reply from FatFace - BRIDPORT
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have had a positive experience with us, and we look forward to welcoming you back soon.
Take care.- GM
Very Helpful Assistant
Very Helpful Assistant, worked hard to find and order the right sizes garments
3 June 2024
Reply from FatFace - BRIDPORT
Hello Malcolm,
Thank you for sharing your recent experience in our Bridport store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Excellent customer service from the…
Excellent customer service from the lovely Eva at Bridport branch of Fatface. Very attentive and gave me great advice on size and colour of Aerie Jumper. Very impressed indeed. I will be going back to shop there.
29 March 2024
Unprompted review
Reply from FatFace - BRIDPORT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
Polite, helpful and good communication with staff at Bridport Fatface.
23 March 2024
Reply from FatFace - BRIDPORT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful assistant
Very helpful assistant, very pleased with my purchase , excellent quality.
21 March 2024
Reply from FatFace - BRIDPORT
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - BRIDPORT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BRIDPORT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing customer service.
Amazing customer service.
Brilliant and happy staff.
Keep it up head office.
Embrace your team is extremely important.
16 January 2024
Reply from FatFace - BRIDPORT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas gift
Easy to order and delivery was easy to pick up from our local store no issues at all very pleased with the service
14 December 2023
Reply from FatFace - BRIDPORT
Good Afternoon David,
Thank you for taking the time to leave us a review!
I am happy to hear you have had a positive experience whilst shopping with us online and it arrived with you quickly, we love to hear such positive feedback!
We look forward to welcoming you back!
Kind Regards, JW
The service was amazing Becky took us…
The service was amazing Becky took us under her wing and helped us find the ideal presents.
2 December 2023
Unprompted review
Reply from FatFace - BRIDPORT
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.