Firstly the shop & assistant were amazing, the garment bought was just perfect. Love Fat Face but my local shop has closed, big mistake, can only visit when far away from home, online just not the... See more
Company replied
Location
Switch locationUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the Aberdeen store and some of the items weren’t in stock. The lady behind the counter was extremely helpful and placed an on line order to be collected at another store. It was so easy an... See more
Company replied
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches an... See more
Company replied
Ordered jeans and chinos online from the recent sale. Good discounts for quality items. Used click and collect. Items ready a day or so earlier than originally stated. Shop in Aberdeen were friendly a... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, United Kingdom
4.6
Excellent
345 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered on line delivered as advised…
Ordered on line delivered as advised that’s service as it should be Many thanks
11 May 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent and very good quality
11 May 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on line
Ordered on line. Item arrived next day as promised. Well packed and as pictured. I ordered the top in green . Lovely colour and perfect fot
22 April 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Satisfied with my ordered clothes and…
Satisfied with my ordered clothes and prompt delivery
9 April 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The he order arrived a lot later than…
The he order arrived a lot later than expected, supposed to be Tuesday but arrived on Saturday. The item ordered was a present but as it arrived late I had to rethink and purchase something else.
13 April 2025
Reply from FatFace - ABERDEEN 4
Hello, We're really sorry to hear about the delay with your delivery. That’s definitely not the experience we aim to provide, and we appreciate you bringing it to our attention.
Great all round
Great variety of products, great prices and over all excellent experience.
27 March 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
the jacket was nice but not my size
the jacket was nice but not my size, returning it was easy and convenient
21 March 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
As a tall woman
As a tall woman, you offering a long length has been a game changer for me. This has meant styles I want being available to me now. The last order was also a quick turnaround from ordering to delivery - very impressed.
4 March 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Fatface has great customer care
Fatface has great customer care. Clothes are of a good quality, fabric and manufacture. A company I will keep using.
6 February 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt,reliable,efficient
2 February 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality
28 December 2024
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good delivery and good quality
17 December 2024
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love the clothes and get NHS discount…
I love the clothes and get NHS discount which is great
17 December 2024
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff for return
When ordering top for present, I mucked up the click and collect location as did not notice it defaulted to nearest branch. Re-ordered for delivery and was able to return original order through shop with helpful staff
4 December 2024
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Any queries regarding orders to store.
Staff happy to advise and follow up delayed orders to store.
2 December 2024
Reply from FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.