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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, noting that employees are often friendly, helpful, and professional, from initial phone calls to delivery and collection. Many people also appreciate the competitive pricing and the ease of the ordering process. However, some people were dissatisfied with the delivery and collection services, citing issues such as skips arriving late, not being collected on time, or even not being delivered at all. There were also instances where the skip was placed incorrectly, causing inconvenience. Some customers also mentioned unexpected additional charges.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast and on-time... See more

Service

Users describe ambiguous interactions with service. Many reviewers report extremely negative experiences,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Order

Clients share ambiguous opinions on order. Many customers report issues with orders being cancelled, delayed,... See more

Price

People report ambiguous experiences with price. Many customers found prices competitive, with some noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more


Company details

  1. Waste Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID

AVOID, Terrible service. On the day I was meant to get my skip nobody arrived so I rang around they all told me I was in the wrong department to eventually getting a call back telling me they can deliver today you have to wait a week.
When the skip arrived the driver left it on the fence of the front garden and left. 3 months later the skip is still outside my house. Countless calls to say I’ll get a call back. With a full skip still outside my house

28 May 2025
Rated 1 out of 5 stars

Failure to deliver services and failure to process refund

Ordered a skip on 09/07 to be delivered on 11/07. Had a phone call on the 10/07 saying the earliest they could deliver would be 16/07 whilst offering to cancel for a full refund. I cancelled and didn't get the refund. Had to raise a dispute with my credit card provider.

9 July 2025
Rated 5 out of 5 stars

Fantastic company

Fantastic company, skip arrived on time really reliable.

Great communication from their offices, and they arranged to have the skip collected really quickly for us.

Will definitely be using this company again

11 August 2025
Rated 5 out of 5 stars

Skip wanted

Needed a skip quickly,ordered on line paid on line no faffing about,wanted mine over a picket fence which I asked if that's ok , depending on height so I measured it lady on phone rang me back said all ok
Skip came chap was friendly came on Thursday told them they could pick up as soon as

11 August 2025
Rated 2 out of 5 stars

Fast skips was unable to meet delivery…

Fast skips was unable to meet delivery date despite taking order. Skip delayed by 72 hours. Not impressed with booking company but the local company delivering the skip was fine. I wouldn’t book with fast skips they should rebrand as slow skips. Instead I’ll go direct to the skip company.

5 August 2025
Rated 1 out of 5 stars

The worst service ever

The worst service ever. Booked for Friday, on Friday afternoon started calling to ask if man with a van going to arrive. Everyone was asking about skip, I said man with a van, nobody was able to tell me if driver arriving or not. After third call they transferred me to van with a van department, took my order details and said will call back. Never called back. Emailed and then Greg called me back, said that doesn't see my booking in system although order was confirmed and paid in full. Rebooked for Tuesday. I said that I have building bricks from fence which I removed about 1m3 and carton boxes cuttted and packed in bags. He said it's fine but when driver arrived he refused to collect bricks. Just removed bin bags with carton boxes. Emailed again, no response. Paid almost £200 for carton boxes to be removed. The worst customer service as well.

29 July 2025

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