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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and dedication. Many appreciate the outstanding customer service, noting prompt response times and the staff's commitment to keeping them informed throughout the process. Reviewers also frequently mention the company's competitive pricing, offering great value without compromising on quality. However, some customers experienced issues with communication, reporting missed appointments and a lack of proactive effort in selling their property. A few other people also felt that their service was poor and did not actively try to sell their house.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising a staff member for their exceptional... See more

Service

People report positive experiences with service. Customers consistently praise the professional, efficient,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the proactive approach, constant... See more

Price

Reviewers consistently mention positive feedback about price. Customers frequently highlight the extremely... See more

Response time

Clients share positive opinions on response time. Many customers highlight that they were kept updated at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from Christian. Nice to deal with someone who's genuinely passionate about providing the best service possible for his clients and selling their homes. He even listened intently to... See more

Rated 5 out of 5 stars

We sold our house with Christian and I genuinely couldn’t fault him, his communication was second to non he kept us up to date with things without us even asking. Everybody he recommended we use we... See more

Rated 5 out of 5 stars

We can’t recommend Christian at FastMove enough. His opening hours are brilliant & we really liked not having to wait for feedback until Monday after a weekend viewing. Christian kept in constant co... See more

Rated 5 out of 5 stars

The 2nd time I have used FastMove and can honestly say Christian, again has been fantastic. I’ve never met anyone more driven and passionate about customer service. Christian keeps you well informed... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Nationwide Estate Agent. We Only Charge £800 Commission Irrespective Of Value Purely On A No Sale No Fee Basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FastMove sold our House in 1 day.

We placed our home on the market with FastMove and we accepted an offer on it the next day. It's now sold. We saved over £2000 in Estate Agents' fees by using FastMove as apposed to any of our local High Street Agents. FastMove were available for us to contact 7 days a week including evenings. Most Estate Agents are not available to this extent, and this was important to us because things come up at weekends or in the evenings sometimes. We would have no hesitation in recommending Fast Move to anyone considering selling their home. We take this opportunity to personally thank Christian at the Company for his unwavering support and advice during the process.

26 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good evening Mr Brennan. Once again huge congratulations on the sale of your property. Thank you so much for leaving such a detailed review about your experience selling a property using FastMove, We are so grateful to you for taking the time to compose this. We wish you all the very best for the future.

Rated 5 out of 5 stars

Highly recommended

Christian was always available, both for us and prospective buyers. Great service for a great price!

16 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good evening Glen Once again congratulations to you and your family on the sale of your property and purchase of your new home. Thank you for leaving your thoughts of selling a property with FastMove. We wish you all the best for the future.

Rated 5 out of 5 stars

I can recommend Christian Armitage of…

I can recommend Christian Armitage of FastMove estate agents with complete confidence. The service he provided was exceptional, Christian is professional, helpful and at the end of the phone 7 days a week, he even rang me on a Saturday evening!!
Christian sold my house within a day, I cannot thank him enough for all his help and advice.

24 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good evening Annette Thank you so much for taking the time to detail your thoughts on our service. You have really highlighted what we aim to achieve for all our customers. We wish you all the best for the future.

Rated 5 out of 5 stars

5* Agent!

Christian was excellent from start to finish and made the whole experience much easier. He made sure to keep us in the loop at every stage and helped us with mortgage brokers, solicitors, surveys. He really went the extra mile and provided a 10/10 service. Will definitely be using to sell our house again!

5 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Claudia Thank you so much for taking the time to leave a review about your experience selling your home with FastMove, we are truly grateful. Furthermore, congratulations to you both on the purchase of your new home, we hope you have lots of happy years there.

Rated 5 out of 5 stars

Great to deal with

I recently completed on a first-time buy with Christian at Fastmove and they were great to deal with! Kept me fully informed throughout the process and was always happy to answer any questions I had considering it was my first home. I also used the solicitors recommended by Fastmove, and they we're equally as great keeping me informed throughout the process. Would highly recommend Christian and his team at Fastmove for any estate agent needs.

3 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Josh Huge congratulations on the purchase of your first home. We hope you have lots of happy years there. Thank you for taking the time to leave a review about our service we are truly grateful and glad we were able to provide a service you deserve.

Rated 5 out of 5 stars

Christian and his team were brilliant…

Christian and his team were brilliant in purchase of my new home. They made the process very easy from my side and provided regular support if needed through the process. Christian was always available to answer any questions and very pleasant to deal with.

5 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Firstly, huge congratulation to you on the purchase of your new home, we hope you have lots of happy years there. Thank you so much for taking the time to leave a review about your experience purchasing a property with FastMove we are happy we were able to provide a service you deserve.

Rated 5 out of 5 stars

The perfect service

Can’t thank FastMove enough for the amazing service provided. Christian works tirelessly to ensure a thorough and smooth process from the point of advertisement of the property right through to completion of sale. FastMove is not your ordinary estate agents, Christian really went the extra mile to ensure we were happy with the service. He is a perfectionist and will ensure that your property is advertised perfectly, working meticulously with his photographers to really show off your property. Once we had a buyer, he did not sit back until completion, he maintained great communication with us and assisted the whole process. Would recommend FastMove time and time again. Thank you!

27 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Jonny Once again congratulations to you both on the purchase of your new home, we wish you lots of happy years there. Thank you so much for taking the time to leave such a detailed review about your experience using FastMove, this is really kind. Furthermore, the level of detail you have provided will help others when deciding which Estate Agent to choose. Thank you again.

Rated 5 out of 5 stars

Fantastic experience as a FTB

Buying a property for the first time. FastMove, in particular Christian, was fantastic, offered help whenever asked and responded quickly. It made the whole process very smooth.

5 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Keenan congratulations on the purchase of your first home, we all wish you lots of happy years there. Thank you so much for taking the time to leave a review about your experience dealing with FastMove, we are truly grateful.

Rated 5 out of 5 stars

FastMove provided a fantastic Service

FastMove provided a fantastic, professional and friendly service throughout my recent house sale. Christian always answered phone calls and if was not available would return my messages as soon as he was free 7 days a week. Would definitely recommend.

4 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Ashley Thank you so much for your lovely words and glad you were happy with the service you received from FastMove. We wish you all the best in your new home.

Rated 5 out of 5 stars

I was introduced to Christian and…

I was introduced to Christian and Fastmove through a friend who had used their services to sell her father’s property and was highly impressed with the whole process from start to finish .
Based on her recommendation I contacted Christian to market my mums property. From the outset Christian was professional and understanding as we had recently lost our father and my mum having lived in the property for 54years needed a gentle and sensitive approach to selling her home .
The house sold in 2 days , Christian kept us informed throughout and was always helpful and approachable. The sale was smooth which is what we were hoping for especially for our mum .
I would not hesitate in recommending Fastmove .
Thank you once again Christian !

24 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Sue Once again congratulations to your Mum and all the family on the sale of your Mum's property. Thank you so much for taking the time to leave such a detailed review about your experience selling a property with FastMove. On behalf of all the team we wish you all the best for the future.

Rated 5 out of 5 stars

Consistent exceptional service

Christian is the most hardworking, trustworthy and honest agent. From the start Christian was knowledgable and provided high class service. The service I received was consistently first class, Christian genuinely cares for his clients and keeps working hard from the start to completion day. He is available 7 days per week and always there to provide answers and support. I would without doubt recommend Fastmove to anyone selling their home. There is simply no other estate agent who can match this consistent level of service. Thank you Christian.

3 July 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Janine Once again huge congratulations on the completed sale of your property and purchase of your new home. We wish you all the happiness there. Thank you so much for this amazing review and wonderful words, we are so grateful and pleased we provided you a service you deserve and were happy with.

Rated 5 out of 5 stars

Smooth process from viewing to completion

We’re very happy with the service provided by fast move. Christian was always just a call, text or email away and always followed up in any questions we had for the sellers and solicitors. He arranged multiple viewings, even after our offer was placed. We would be happy to use Fast Move in the future.

25 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Mustafa Thank you so much for taking the time to leave a review about your thoughts when purchasing a property we were selling. We would like to wish you all the very best for the future.

Rated 5 out of 5 stars

HIGHLY RECOMMEND FASTMOVE

From the very beginning of our journey with Christian & Fastmove you know that Christian is very much invested and wholeheartedly genuinely interested in making sure everything proceeds as smooth and informative as possible.
This is the second time that we have used Fastmove and would 100% recommend to anyone selling their home.
They are an above and beyond service that no other estate agent can match. The communication, genuine care and advice given by Christian helped us so so much.

7 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Diane Firstly we thank you for choosing FastMove as your estate agent. Secondly thank you for taking the time to leave a review detailing your experience, we are so pleased we provided you a service you deserve. We wish you all the best in your new home.

Rated 5 out of 5 stars

First class service from Christian at…

First class service from Christian at FastMove
My son purchased his first house and Christian couldn’t have been more helpful right from us putting an offer in to moving in day. He made the whole process so easy and nothing was too much trouble. Would definitely recommend. Thank you

7 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Suzanne thank you so much for taking the time to leave a review about your sons experience when purchasing a property we were selling. Whilst the seller is our customer it's so important that the buyer receives a service equally as efficient as effective. We wish him all the best in his new home.

Rated 5 out of 5 stars

Highly recommended.

Christian at Fast Move is by far one of the most hard working agents around. Extremely punctual and great communication. From start to finish I felt like FastMove aimed to offer the highest possible standards they could. At no point did I feel left in the dark when it came to updates regarding my property. Christian has gone above and beyond to ensure a pleasant, professional and extremely customer friendly service. Highly recommended.

12 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Thank you very much for your kind words and glad you were please with the service Christian and the team gave you. We wish you all the very best for the future.

Rated 4 out of 5 stars

It was all good thank you 😊

It was all good thank you 😊

31 May 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Thank you for your kind words and glad you were pleased with the service we provided. We wish you all the best for the future.

Rated 5 out of 5 stars

Christian our representative was very…

Christian our representative was very professional with all aspects of house sale .

7 June 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Amanda Thank you so much for taking the time to leave a review about the service received from FastMove. I would like to wish you all the very best for the future.

Rated 1 out of 5 stars

Offer accepted means nothing with this agent

Offer accepted means nothing with this agent. Keeps advertising the property with a lowered asking price. Total disappointment as the property would need planning permission which would need payment to the architect and to the council.

28 May 2024
Unprompted review
FastMove logo

Reply from FastMove

REVIEW UNDER INVESTIGATION BY OUR SOLICITOR FOR POTENTIAL DEFAMATION

Thank you for your review and I am so sorry you feel this way. However, unfortunately we have had to contact our solicitor and TrustPilot as we don't feel the content of this review is firstly a fair reflection of the experience and secondly criticises the actions out of our control as a business.

Lets break down the review

Your first statement says 'Keeps advertising the property with a lowered asking price.'

If our seller asks us to re-advertise the property because they have changed their mind about the type of buyer they would like us to attract that's entirely up to them. We have to take instructions from the seller of the property we are employed to sell.

You also state 'would need planning permission which would need payment to the architect and to the council.'

I think everyone reading this knows that if you are in a certain buying position you have 100% control and can buy the property before planning permission is obtained.







Rated 5 out of 5 stars

Christian did a great job selling our…

Christian did a great job selling our house for us. I would recommend him to anyone looking to sell their house.

24 May 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Thank you for taking the time to leave a review about your experience using FastMove as your chosen Estate Agent. We would like to wish you all the very best for the future.

Rated 5 out of 5 stars

I highly recommend Fastmove

I highly recommend Fastmove. Christian is friendly, helpful and extremely knowledgeable in what he does. He is always at the end of the phone 7 days a week if you need to talk to him about anything. I will certainly use Fastmove again in the future as you just cannot get this level of service from other agents charging a lot more. Above all else Christian really does care and I believe the model he has created here can’t be beaten. Thank you!

22 May 2024
Unprompted review
FastMove logo

Reply from FastMove

Good morning Amy. What lovely words, we are so grateful to you for taking the time to detail your experience selling a property with FastMove. We wish you all the best for the future.

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