I have gotten my business model and account verification after a month of submission. But the integration process is taking more than 2 months. I setup my website integration with fasterpay right... See more
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Fraudulent unreliable company. If you are European and you use virtual Visa Cards know that you will get your account blocked if you add more than four visa cards. If those cards are single-use, then... See more
If possible I could rate this app calling there self fasterpay is worth it I mistakenly sent 220.46 eur to my formal account which has been suspended for reasons not disclose to me however, I'll li... See more
Company replied
Hi fasterpay, as our emails are not answered, we decided to post it here as you seem to answer through this way. If someone could please answer our ticket number AT-220708-ECDE related to debit/credit... See more
Company replied
Company details
Written by the company
Spend, send and receive global cashless payments with FasterPay. Create your free account in just a few steps.
Contact info
London, United States
- support@fasterpay.com
- fasterpay.com
2.3
Poor
174 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fasterpay is a scam. They promissed to make withdrawal in 12…
Updated 28.06
24 June 2022
Unprompted review
Reply from FasterPay
Hi Mykhailo,
Your Send Money request with order ID SM-220623-7133 for 23.93 EUR (after fees) has been approved on 26-Jun-2022. The funds should reflect in the receiver’s bank account within 3-5 business days.
In addition, all of the documents you have uploaded have been accepted. Thus, your account is now fully verified. To set your expectations, however, we may still require additional verification in your account — if necessary.
We are sorry for the delay in our response via chat and email. We are currently receiving a huge volume of inquiries and transactions — we can ensure you that we will respond to your messages at the earliest possible time.
Again, we apologize for this experience. We hope to see you again on our platform.
This is a scam company try to get my…
This is a scam company try to get my Identity documents and utility bill, they said I spent 250 euros this month on them services what a lie, I never use them company in the past so they are try to get your details when you make a payment, work with G2DEAL avoid them this payment processor is a FRAUD.
23 June 2022
Unprompted review
Reply from FasterPay
Hi George,
FasterPay follows a strict procedure in verifying your identity to provide a high level of security and safety for our customers. We have precautionary measures in place to make sure that your account information and data are kept with the utmost confidentiality and are secured at all times.
Full verification allows limitless purchase amounts and linking up to 10 cards per account. However, the decision to proceed with verification is only yours to make.
For unverified accounts, you may still use our services with a lifetime limit of 2500.00 EUR. You may check the limits for each account’s activity/transaction below:
- Top Up = 150.00 EUR per month
- Payment = 250.00 EUR per month
- Add Card = can link up to five (5) cards
You may also visit https://www.fasterpay.com/faq to check further information about the spending limit.
In case you decide to continue with the verification or you need assistance checking the transactions on your account, you may contact us through Facebook at https://www.facebook.com/fasterpay.ltd and specify your email address. We will respond to your inquiry at the earliest possible time.
We hope this helps and we look forward to seeing you on our platform.
Very poor payment gateway
Very poor payment gateway customer service, no response on their built-in chat. Don't use this gateway on Shopify.
I am editing this because they replied to the review. They responded to my chat and submitted the documents they were asking for. There was no response then, saying they could not find my inquiry.
14 June 2022
Unprompted review
Reply from FasterPay
Hi Vince,
We tried locating your inquiry on our end. But we could not find any match. Please contact us through Facebook at https://www.facebook.com/search/top?q=fasterpay— provide the email address associated with your account or ticket number (if any) so we can assist you accordingly.
In addition, we apologize for the delay in our response via email. We are receiving a huge volume of inquiries at the moment — but we can assure you that we are working on this to provide immediate assistance.
Thank you for your patience and understanding. We hope to hear from you.
It’s been over two weeks i made deposit…
It’s been over two weeks i made deposit with my card for the first time, i read reviews on how they suspend accounts when you try to make withdrawals and haven’t verified card so I decided to upload the card i used in the verification box without them asking and up until this moment they refused to verify or return my numerous texts on the app and email. I just don’t want to start having a negative feeling about this. You lots should look into this ASAP
10 June 2022
Unprompted review
Reply from FasterPay
Hi Collins,
Transfers made from FasterPay to any bank account are subject to strict review. We do this to protect consumers from unauthorized fund transfers, as well as businesses from possible fraudulent activity.
We appreciate you submitting the required documents to complete the verification. We are receiving a huge volume of inquiries at the moment. Hence, the delay in our responses via email. For faster assistance, please send us a message on Facebook at https://www.facebook.com/search/top?q=fasterpay — specify your email address or ticket number (if any) so we can assist you immediately.
We hope to hear from you soon.
Impossible to Use.
Tried to make two transactions through this company. First was fine, however a few weeks later I attempted the second. Account has been suspended for no apparent reason and to use the service again I am asked to provide personal information the likes that would make a scammer blush.
I refuse to pre-package an identity theft incident to conduct a transaction with this company and I would not recommend this service to anyone.
25 May 2022
Unprompted review
Reply from FasterPay
Hi Stefan,
We understand your concern and we share the same, that is why we have security and precautionary measures in place to make sure that your account information and data are kept with the utmost confidentiality and are secured at all times.
FasterPay fraud protection works to provide a high level of security and safety for our customers. Transaction verification is a one-time procedure and will only be used for that purpose. You can be sure that your future payments made with the same card will go through automatically without any delay.
If you decide to pursue your account verification, you may send us a direct message at verify@fasterpay.com or through Facebook via https://www.facebook.com/fasterpay.ltd for immediate response.
We hope to hear from you soon.
Prompt customer Response
Their customer service response is prompt and any issue is quickly resolved. The transactions have become faster than before and the commission per transaction is also fair 👌🏽. Great App
24 May 2022
Unprompted review
Reply from FasterPay
Hi Susan,
Thanks so much for your feedback! We are glad to know that you received immediate assistance from our team. We are open 24/7 so you can send us a message through Facebook at https://www.facebook.com/fasterpay.ltd/ or simply submit a ticket via the 'Chat & Support' section in your personal FasterPay account.
We also encourage you to visit our website https://www.fasterpay.com/support#personal/fasterpay-e-wallet/ to learn and enjoy more of the services we offer. Don’t forget that you can download our mobile application for easier access to all the features – no matter where you are.
Looking forward to seeing you on our platform and thanks again!
A question to fasterpay
hello good day, i just found this platform, because I am trying to get to a customer care representative from fasterpay but no one is answering, since this writing. I am not here to give a bad review because this platform seems promising. the reason I am writing a review is because it seems fasterpay replies on here. my question is, how long does it take to for my account to be confirmed after sending in the required information. I look forward to doing business with your company
12 May 2022
Unprompted review
Reply from FasterPay
Dear Global Inc,
We tried locating your account to be able to share further details on your inquiry. But we could not find any match. Please be advised that we cannot provide a specific timeframe when your account will be approved as we need to review several factors regarding your business model, entity, integration, etc.
We encourage you to contact us via Facebook at https://www.facebook.com/search/top?q=fasterpay and specify your email address or ticket number so we can assist you immediately.
We hope to hear from you soon and we can’t wait to work with you in the future.
This app is underrated
This app is underrated. I think, they are in the startup phase and expanding quickly. They obviously respond a bit lately. But, they are polite and try to understand. I think they would be a good alternative to Wise or PayPal. Just give it a try. Furthermore, I would suggest you guys change your branding. Your logo is not good enough and it has become a trust issue. That's my personal opinion.
7 May 2022
Unprompted review
Reply from FasterPay
Hi Mrinmoy,
Thank you for your kind words about FasterPay.
You can definitely use your FasterPay wallet to pay for online transactions as well as send money to banks and other FasterPay wallets. You can learn more about its features here: https://www.fasterpay.com/support#personal/fasterpay-e-wallet/.
At the moment, we are receiving a huge volume of inquiries daily. Hence, there is a delay in our responses via email. We can assure you that we are doing our best to resolve all inquiries and improve the customer experience in any way possible.
For faster assistance, you may always send us a message via Facebook at https://www.facebook.com/fasterpay.ltd/. We will be happy to assist you.
We value your feedback about branding — we will make sure to take note of that. Thank you.
Good customer service!
Thank you so much and I appreciate you always getting back to me so promptly! If I ever need to use your services again I will feel comfortable. Good customer service!
21 April 2022
Unprompted review
Reply from FasterPay
Hi Hanh,
Thank you for your kind review! We continue to work hard to meet expectations like yours, and we are happy that we hit the mark for you.
If you need assistance with your future transactions, you can always contact us via email at support@fasterpay.com or through our Facebook page: https://www.facebook.com/fasterpay.ltd.
We look forward to seeing you more on our platform.
Guys don't waste your time on this…
Guys don't waste your time on this platform, I don't care about others what they say but believe me it's not worth it if you have any problems they won't help you for anything! I messaged their support 3 weeks ago, but no replies back! i wish if i could upload some pictures
12 April 2022
Unprompted review
Reply from FasterPay
Hi RzS,
We are sorry to hear about your experience with our service. We acknowledge that there might be a delay in our communication via email at the moment — but we can assure you that we are working to address this issue.
We would like to know more about your inquiry. For faster assistance, kindly contact us via Facebook at https://www.facebook.com/fasterpay.ltd. Provide your email address so our team can easily locate your ticket.
We hope to hear from you soon.
Support and chat
Really helpful support/chat and their members. Very fast reactions, they explain everything in a clear and understandable way. Very polite and professional communication. Giving 5 stars, I encountered no problems at all.
9 April 2022
Unprompted review
Reply from FasterPay
Hi Vladimir,
It is wonderful to hear that you received a great service from our team! We work hard to deliver the best service possible, and we will make sure to keep it that way.
Should you need assistance with your transaction, please contact us through Facebook at https://www.facebook.com/fasterpay.ltd/ or email us via support@fasterpay.com.
Thank you again for your feedback!
Why is my transfer of 84 Euro still…
Why is my transfer of 84 Euro still pending?
For 10days now that I made a transfer to my Euro wallet, you asked if my usd wallet which I sent to you yet you still did not send the money, your support later answered me and said should they proceed with my transfer to euro wallet which I say yes, till now I’m yet to get my money credit to my destination bank, seriously it’s worst experience I’m getting with you guys
I need my money please
18 March 2022
Unprompted review
Reply from FasterPay
Hi Collins,
Please accept our apologies for the late reply. The situation is outstanding, and we’ve already taken measures to avoid such cases in the future.
As for the money withdrawal situation: your send money request was rejected because you requested the withdrawal in USD while you only have a EUR account. The funds were credited back to your FasterPay account – and as far as we know, our colleagues have already informed you about it. For your convenience, we suggest either requesting a withdrawal in euros or first converting your funds from EUR to USD and then proceeding with the money transfer.
For more information on the money conversion feature (with a FasterPay account, you can easily convert your funds to 16 different currencies!), please follow the link: https://www.fasterpay.com/products/personal/faster-pay-mobile
Should you have further questions regarding your transaction, feel free to contact us back via ticket #72452.
Good multicurrency wallet
I use Fasterpay for buying some stuff abroad. I like instant top ups from Ukrainian cards, no problem with creating multicurrency wallets +pretty good exchange rates inside of app. I've had few cases when the payments were just declined without any explanations, but since it happened just few times for about 8m of using app, i didn't bother myself with investigating
8 March 2022
Unprompted review
Reply from FasterPay
Hi Ann,
Thank you for stopping by to leave us a review!
We are happy to hear that you are enjoying the services we offer. FasterPay was designed to enable you to go global. You can top up your account, withdraw funds and transfer money in 16 different currencies. Here’s the link to learn more about our services: https://www.fasterpay.com/products/personal/multi-currency-account.
If you encounter difficulties with your future transactions, please don’t hesitate to contact us via Facebook at https://www.facebook.com/fasterpay.ltd or send us an email through support@fasterpay.com. We will be glad to assist you.
Could it get worse?
I can tell from the vague reviews that FasterPay is crafting them. I am trained as a voice and writting analyzer. From what I see before getting setup still after about 4 months, many experience difficulty too after receipt of funds. For me, my experience is dismal so far. I think for now we need to move directions and just use PayPal and some other resources. I caution you, this will frustrate you to your core.
3 March 2022
Unprompted review
Worst experience possible IMO.
Really have to say that the customer service experience is by far the worst ever. Months into integrating with a site and no solid answers as it takes hours between chats. It would even save them time to just do it for me, they are bound to profit from our model. For reasons I won't divulge, we don't have other options for the timebeing or would have been long gone.
3 March 2022
Unprompted review
Reply from FasterPay
Hi David,
Please be advised that our team enabled the Guest Checkout feature for your account which will now allow the users to complete their online purchase without signing in to a FasterPay Personal account. You may check further information about this through ticket #AT-220308-TSRZ. By default, signing in is required for your users to allow them to use the Top Up and Pay feature of FasterPay.
We also apologize for this poor experience with our service. Our communication via email takes more time than usual. We are aware of this issue and we are working to address this accordingly. Thank you for pointing out our weak spots – your review really helps us grow and become better.
For faster assistance, you may contact us via Facebook at http://www.fasterpay.com/. Provide your email address and ticket number so we can send a follow-up. You may also send your reply on the same ticket thread and we will be happy to assist.
Again, we are sorry for this experience you had with our service – but the lessons are learned.
Very underrated app!
The app is easy to use and have cool features wherein I can use it wherever I’am like the currency conversion feature!
1 March 2022
Unprompted review
Reply from FasterPay
Hi Vin,
Thank you for your kind review.
That is true! You can easily use the FasterPay wallet to convert currency. We support 16 global currencies within a single account, and the conversion is instant. You pay only one account fee – and nothing extra.
We have other features that you might find helpful: flexible top-ups, digital wallet transfers with low commission rates, and more (for more details, visit our site [https://fasterpay.com/](https://fasterpay.com/)). And don’t forget that you can download our app for easier access to all the features – no matter where you are.
Should you need assistance with your transactions, we encourage you to contact us through the ‘Chat & Support’ section in your FasterPay account or via Facebook at https://www.facebook.com/fasterpay.ltd/.
We look forward to seeing you more on our platform.
very user friendly app.
28 February 2022
Unprompted review
Nice app
Nice app! It is user friendly and I easily finished my fund transfer.
25 February 2022
Unprompted review
I've had a good experience with the app…
I've had a good experience with the app so far but the last amount I deposited has not reflected in my balance please help.
25 February 2022
Unprompted review
Reply from FasterPay
Hi Joshua,
Thank you for your good words about our FasterPay app.
The deposited funds are normally reflected in the e-Wallet balance immediately. However, in some cases, it might take 3-7 business days for the topped-up funds to become available. The time depends on the deposit currency, bank processing time, and the bank's 3DS Authentication. For more information on the matter, follow the link https://www.fasterpay.com/products/personal/flexible-top-up.
We can see on our records that you topped up your account on 24-Feb-2022 – and six days later, on 02-Mar-2022, the funds became available and were already used.
If you have more questions, please get in touch with us through Facebook at http://www.fasterpay.com/ or use the ‘Chat & Support’ section in your personal FasterPay account.
Awesome app
Awesome app! Nice design and easy to use. Much better than my stupid bank
22 February 2022
Unprompted review
Reply from FasterPay
Hi Konstantin,
We are glad to know that you've enjoyed using the FasterPay app! That's right: you can use your FasterPay wallet to pay for online transactions and send money to banks and other FasterPay wallets with ease.
We encourage you to visit our website to learn more about the wallet and its other features: https://www.fasterpay.com/support#personal/fasterpay-e-wallet/.
If you wish to receive assistance from our support team, you may contact us via email at support@fasterpay.com or through Facebook at https://www.facebook.com/fasterpay.ltd/.
Your feedback is greatly appreciated.
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