Awesome service. Had a package get damaged from distributor and the service at st Catherine's fastek had it resolved and shipped the very next day.
Company replied
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See what reviewers are saying
The part ordered 06DEC2024, emailed fastek on 09DEC2024 and inquired about the status of the order#58622 for an ETA. Harry Klassen replied with apologies to the delay and was sent on 10DEC2024 and re... See more
Quick and reliable service, I ordered online and they didn’t have the package I wanted available but substituted for me and made everything perfect for my order. The guys at the office are awesome and... See more
Company replied
Shipping was very quick, I got my order within a few days of purchasing! The only problem was how the package arrived. The box was very damaged upon arrival to my address. It was ripped and damaged on... See more
Company replied
Company details
Written by the company
Serving Canada's construction industry since 1993! Expert advice and exceptional customer service; everything from tools and fasteners to service and repairs. Conveniently located in St. Catharines, Hamilton, and Barrie Ontario, with free shipping Canada-wide on most orders over $250.
Contact info
Scott Street West 42, L2R 1C9, St. Catharines, Ontario, Canada
- 9056856245
Awesome service
Awesome service. Had a package get damaged from distributor and the service at st Catherine's fastek had it resolved and shipped the very next day.
16 April 2026
Reply from Fastek Inc - St Catharines
We appreciate the glowing review. Glad we were able to make it right with your order fast and we look forward to serving you again!
Your company did a very good job…
Your company did a very good job sending good products on time and well packeaged will be doing business with you again in the near future.
Adam's. Montreal , QC, CANADA
11 March 2026
Reply from Fastek Inc - St Catharines
Glad we were able to get you the products you needed when you needed them. We are here to help when you're ready for your next project!
on-line order
Placed an on-line order and chose the wrong item. They let me change the item in store with no questions. Fast friendly service!
13 February 2026
Reply from Fastek Inc - St Catharines
Hey it happens, sometimes only once it's in your hands do you realize it's not quite what you're looking for.
Glad we were able to get you the right item in your hands.
Milwaukee packout
Very Friendly staff. Lots of people willing to help.
Had my order ready to go. St Catherine’s location A+
18 January 2026
Reply from Fastek Inc - St Catharines
Appreciate the positive review.
Talked to a guy on phone before…
Talked to a guy on phone before ordering and he was very helpful
13 January 2026
Reply from Fastek Inc - St Catharines
Glad we could help answer your questions before placing your order!
Product was in stock locally and ready…
Product was in stock locally and ready for pick up fast. Adam at the St. Catharines branch was great to deal with
8 January 2026
Reply from Fastek Inc - St Catharines
Appreciate the review. As always, looking forward to server you again.
Reply from Fastek Inc - St Catharines
Great to hear! Thanks for the review!
Order was filled quickly but damaged box upon arrival
Shipping was very quick, I got my order within a few days of purchasing! The only problem was how the package arrived. The box was very damaged upon arrival to my address. It was ripped and damaged on the entire one side. A very big hole is visible on the cardboard shipping box.
23 December 2025
Reply from Fastek Inc - St Catharines
We are glad the contents of your package arrived undamaged at least. Unfortunately packaging damage once it leaves our warehouse is out of our hands.
Nonetheless, we have issued a coupon to your account to use on your next purchase.
Reply from Fastek Inc - St Catharines
Appreciate the review! Glad we were able to supply what you needed and fast.
Reply from Fastek Inc - St Catharines
Appreciate the positive feedback! We strive to deliver the best!
Excellent customer service
Ordered a tool belt from Fastek and I had mistakenly ordered the wrong size. Reached out and was met with the best customer service I have ever encountered. Shout out to Adam @ St. Catharines location!
2 July 2025
Reply from Fastek Inc - St Catharines
Thanks for the awesome review! Glad we could get you sorted out, and we’ll be sure to let Adam know you gave him a shout-out.
Appreciate you choosing Fastek!
Great communication from staff…from…
Great communication from staff…from sales to shipping. Shipping was prompt.
10 February 2025
Reply from Fastek Inc - St Catharines
Thanks so much! Glad you had a great experience from start to finish.
Reply from Fastek Inc - St Catharines
Glad to hear it! Thanks for your support—we appreciate it!
Order#58622: Makita P-70378
The part ordered 06DEC2024, emailed fastek on 09DEC2024 and inquired about the status of the order#58622 for an ETA. Harry Klassen replied with apologies to the delay and was sent on 10DEC2024 and received on 12DEC2024 in perfect condition and correct item as described in their website. I highly recommend Fastek for future shopping needs for accessories of Makita power tools because of price and authentic accessories no other store can beat. Keep up the good business practice fastek!
12 December 2024
Great customer service!
4 December 2024
Quick and easy
Quick and easy, Called into confirm the fit for my stapler. Staff very knowledgeable.
Arrive very quickly
31 October 2024
Great pricing and selection!
Super helpful staff, great stock and pricing on fantastic products.
29 August 2024
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