Fast Connect Reviews 

I really appreciated the easy and effective transition performed by FAST.

Easy Fast No Work

I didn't have to think about it at all, it was all done for me quick and easy

Quick and efficient service. Set and forget!

Worked great but Synergy had my name wrong. Don't know whether it was Fast Connect or a Synergy error.

Everything was done as expected! Thank you!

Fast Connect was excellent in terms of activating the requests simultaneously for both electricity and gas in our new home. HOWEVER, AGL were absolutely useless! 1 day after requesting connection I got a text to say they were connected, on arrival at the property found out that they hadn't contacted SA Power to have the padlock removed from the main. Rang they told me that they had contacted SA Power - they didn't!!! Took 2 days to be able to use the electricity. DO NOT CHOOSE AGL!

Never heard anything back.

The issue I'm having with them is not their company itself, they redirected things relatively well, I just came into said property loaded with removalists who did a terrible job, really, but the company that I direct through them has been difficult to manage in one side, and that's water. I don't exactly know what's happening off of that, because it seems really high charge in one end and then it drops relative to electricity usage, I'd call that a property issue really, I might have to organize that but I'm weary of bond value at this point, I would like to contact whatever covers for that but I'm still in between categories with that one.

Either way, it's been functional from the service they provided, they just have to really get more invested in all of Australia regardless into customer support and care, because they aren't very adept into having really strong information for you or value for what you ask services for, but there's a lot of bureaucracy involved with rather difficult coverage to manage into it, so you stay stuck often. From their end, I just feel they should have contacted me more often and asked better identification through mobile by itself, that would probably have been better value, because by customer support or even regular life that proves every day difficult, getting to pull back services you're asking for that supposedly do it for you.

Connect was 5 stars, was a shame you were unable to assist disconnect of my gas and power due to provider (click energy) not being part of tour selection criteria.

I would not recommend them and would NEVER use them again - it was much more difficult than if I had just done it myself in the first place - ended up having services not commected, the ones that were connected had us on the most expensive plans. Spent days on the phone having to undo all the damage they had done and start again. TERRIBLE

Really easy to use. Straightforward service. Very little issues organising everything that was needed for the move.

Fast connect did not notify my electricty company to stop any payments from the property i moved from...as a FIFO worker it took several months before i was aware that id been paying electricity for 2 properties....very dissapointed not as advertised.

Got my first bill from AGL after using Fast Connect and did not have 1 discount attached to my account. 1 phone call to AGL and got 25% pay on time discount. Got screwed for over $200. Will never use again.

Didn't work at all for Telstra connection, Telstra hadn't even been contacted. Note your response below Jon is complete nonsense.

Below is a copy-paste of the e-mail I received from Fast Connect on Jul 16, clearly stating that Telstra, internet & Foxtel was to be connected. Of course there was also the detailed phone call I had from your representative confirming the exact date and time to be available, that you believe I what, imagined?

Admit the fault of your company instead of falsely trying to deny it. That way you might actually improve your business.

Thank you for using Fast Connect.
Your Customer Reference Number is I182***.

Here is a summary of the Utility Requests we have processed for you.

You are moving in to the following address:
*** **** Dr West Pennant Hills NSW 2125

These Utilities are being connected by the Suppliers & on the dates indicated:
Electricity Origin Energy 20/07/2018
Internet Bigpond 20/07/2018
Pay TV Foxtel 20/07/2018
Please ensure there is unobstructed access to your meter(s) on the day of connection.
If the Electricity is not currently working at this property, please ensure the Electricity Mains Switch is off until after the connection is complete.

You are moving out of the following address:
** ******** Ave Pennant Hills NSW 2120

These Utilities will be disconnected by the Suppliers & on the dates indicated:
Electricity Origin Energy 25/07/2018
Internet Bigpond 25/07/2018
Pay TV Foxtel 25/07/2018

Should there be any changes to any of these details,either Fast Connect or the Utility Company concerned will contact you.

To track the progress of these requests, click on the Track Requests link

Telstra now offers a great range of Home Phone/Broadband/PayTv Bundles.
Please click on the Review Telstra Offers link to see the details of the latest offers.

Reality for us was as soon as our transfer/relocation of services went off the standard and simple path, it was all too hard for Fast Connect staff. Ended up doing it myself.

And interestingly, when I spoke to Telstra direct they had no idea who Fast Connect was. It came up as just another, but odd, shop front in the system and this was confusing. Brand issue for Fast Connect with one of your major stakeholders.

Not recommended unless the service required is very very simple.