need to refund money quickly when goods are sent back have been waiting for my refund for over three weeks now, would never order shoes again from this company very poor
Company replied
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need to refund money quickly when goods are sent back have been waiting for my refund for over three weeks now, would never order shoes again from this company very poor
Company replied
Avoid at all costs!! On line service doesn’t work with the codes charges you full price! Had to call & luckily have a safety buffer on my phone as it cost £5 to call & didn’t even get the order thro... See more
Company replied
Ordering online was really awkward, codes wouldn’t work, price was wrong. Placed order on the phone which was quick and much easier. Shame they don’t send an email order confirmation, Delivery has... See more
Company replied
My wife ordered four pairs of trousers on a single order - all size 24, length 25". Black navy and grey pairs all supllied as requested, but paper labels showed size 20 on two pairs, while cloth label... See more
Fashion Friendly is the clothing brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com
Kingstown Associates, YO259DJ, Driffield, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Since November 2021 I've ordered a number of kaftans for my elderly mother-in-law and they've always arrived promptly and are well made. She's very happy with them. :)

Reply from Fashion Friendly
Ordered my mum a fleese zip up gown January 2nd not received it or a reply after I wrote a email to them asking how long this item would be wish I read the review before ordering will not use them again and would advise other to use another shopping site too they was quick enough to take money from my bank but not good enough to send the goods

Reply from Fashion Friendly
I ordered something for Christmas, paid £9.99 for express delivery as it was a present and I’m still waiting. I did try to contact them by email on 2 January to see where my order is, NO reply. So almost £70 I’ve lost, will you ever contact me FASHION FRIENDLY?

Reply from Fashion Friendly
I ordered 3 posture bras on offer at £27 plus reduced p&p of £2.99 using a media code in a magazine. The bras arrived quickly but were awful quality and fit, so returned them, signed for, at my expense. Refunded quickly with £24. I rang to query this and was told the bras were £8 on their system and delivery is ALWAYS £5.99. LIES! I had to keep repeating the offer and codes I used for ordering and was promised the remaining £3 to be refunded immediately. 10 days later needless to say there has been NO refund. I will contact them again, and also contact Trading Standards as this is obviously a good money earner for them. Appalling. Never again. Do Not buy from these people!
Note: refund finally received following this review

Reply from Fashion Friendly
Ordered slippers in size 5, they are marked size 5 but are definitely not a 5 and they crush my feet.
Ordered a velour kaftan, very poorly made from extremely thin material, nothing like the blue shown in the website more of a teal colour, zip is only halfway down the front and the remaining seam below to the hem is all gathered up. The interface on the neckline is not sewn down so this stands up when you put it on over your head.
The "snood" I ordered turned out to be just a neck muffle/scarf and not a snood at all.
All in all there was only one item in the order which was reasonable and the rest only fit for the bin.
Definitely will not be ordering from this company again

Reply from Fashion Friendly
Ordered two dressing gown as gifts ,open on it was appalling so sent both back the same day ,got proof of posting etc and waited for my refund ,it’s now 2weeks since they got them as I tracked the delivery to their Driffield site ,so now they have the goods back and my money !they don’t answer the phone and despite several e mails I still haven’t been refunded ,I’m 82 yrs old and disabled ,the company are a disgrace ,never again !

Reply from Fashion Friendly
The items I bought don't fit and I would like to exchange them for a larger size. How do I do that? Thanks 10100WH136DD

Reply from Fashion Friendly
Ordered a velour robe after spotting an ad, in the TV Times. It arrived speedily but I didn't even get as far as removing it from the bag, as the quality was appalling - lightweight and flimsy. Can't believe I actually paid £5.99 for p&p and now have to foot the bill for the return postage as well. Will definitely avoid this company in the future - and recommend that others do too!

Reply from Fashion Friendly
Very pleased with item and its prompt delivery.

Reply from Fashion Friendly
Found website very easy to navigate round. Plenty of selection and at very good prices. Was very quick delivery. Will definitely order from again.

Reply from Fashion Friendly
Kept informed about order all the way. Prompt service thank you

Reply from Fashion Friendly
Loved!! My purchase, great value, made well and will definitely buy from them again!

Reply from Fashion Friendly
Easy shopping good value clothes and quick delivery

Reply from Fashion Friendly
My goods were delivered in good time, with constant up-dates from courier. All items were safely packed, and everything fits well. I am very pleased, especially as the prices were low. Many thanks.

Reply from Fashion Friendly
Very good service. Items are of good quality and good value for money.

Reply from Fashion Friendly
Well pleased with my order which I placed on line.Received an acknowledgement advising how long the order would take.All the items ordered turned up on time.

Reply from Fashion Friendly
Very good service item arrive on day it should so very pleased

Reply from Fashion Friendly
Goods arrived very quickly, bit of colour shade difference to the picture but that's the drawback when ordering from a book, very prompt service though.
Only had it delivered yesterday will let you know when I have had the bra on all day
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