The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product and overall service was excellent and easily deserved 5 stars. However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red... See more
Company replied
They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more
Company replied
Great pair of Oliver People’s. Though the G-15 is supposedly polarised, they don’t feel like it. Compared to my other polarised OP pair, these lenses feel different
Company replied
Company details
Written by the company
Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Contact info
Chiswick High Road 150, W4 1PR, United Kingdom
- fashioneyewear.com
4.0
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not choose to buy my glasses anywhere else.
I only order my glasses from Fashion Eyewear because I find their pricing for designer frames to be very reasonable and often better than many high street alternatives.
The processing time is not ideal, and I do not always feel particularly well informed about the progress of my order, so communication is an area that could definitely be improved.
That said, despite the slower processing and limited updates, I have always received what I ordered and I continue to come back. The value for money is excellent, the range of designer glasses is impressive, and overall I trust them enough that I would not choose to buy my glasses anywhere else.
9 July 2026
Reply from Fashion Eyewear
FC,
We are so pleased to hear that you consistently choose us for your eyewear needs and appreciate our competitive pricing and impressive selection of designer frames. We understand your concerns regarding processing times and the desire for more frequent updates on your order's progress. We are actively working to enhance our communication channels to ensure a more transparent and reassuring experience for all our valued customers. Your continued trust means a great deal to us.
Best wishes
Fashion Eyewear Customer Services
Quick easy to use service
Quick easy to use service, really love my glasses, and reasonably priced, will be using again.
14 July 2026
Reply from Fashion Eyewear
Jacqueline Johnson,
We are so happy to hear that you found our service quick and easy to use, and that you love your new glasses! We appreciate your kind words and look forward to serving you again.
Best wishes
Fashion Eyewear Customer Services
Very bad service i buy one pcs gucchi…
Very bad service i buy one pcs gucchi pair when i am open pcs had manufacturer fault than i send back to company they no change my googles send same pair i was paid 128 pound all money waste never buy from here no trust online
13 July 2026
Reply from Fashion Eyewear
Lovepreet ,
Your order was not eligible for an exchange or refund. The damage was assessed as accidental and is not considered a manufacturing warranty issue. Our team however helped repair the frame as best we could and returned them to you with no additional expense to you.
Many thanks
Fashion Eyewear Customer Services
Best wishes
Fashion Eyewear Customer Services
Genuine Oakley frame
Genuine Oakley frame. Very good fitting and lovely looking specs. Very quick delivery. Recommend to all.
13 July 2026
Reply from Fashion Eyewear
Nilesh M,
We're delighted to hear that you are pleased with your genuine Oakley frame and that the fitting and appearance are to your liking. We're also glad to know that the delivery was quick.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Glenn Sarmiento,
We're so pleased to hear that you are very satisfied with your recent purchase! Your positive feedback is truly valued.
Best wishes
Fashion Eyewear Customer Services
Fast delivery with good updates along…
Fast delivery with good updates along the way and good quality product.
10 July 2026
Reply from Fashion Eyewear
Yolanda Leggett,
We're so pleased to hear that you received your order quickly and that you're happy with the quality of your product. Thank you for your positive feedback!
Best wishes
Fashion Eyewear Customer Services
Is it worth the wait?
I ordered prescription Chanel glasses in December 2025 of which was only fulfilled in February.
The glasses & lenses were great & I could once again read clearly…..
Not for long though unfortunately, went to put glasses on (July) & one of the arms fell off!
It’s an absolute nightmare trying to get sorted out.
No one answers the phone.
Live chat told me to take them to an optician for them to put a screw in (smh) when I asked ‘who would stand to charge’ they told me to return them & sent me a link for return label; Needing to input all sorts of codes only available through ‘FE’. Could take up to 7 days for return & then they may not be able to repair them!
Asked to speak to a manager as the glasses were still under warranty, manager’s response was very delayed, needed to send many images including bar code, serial number etc….
No response….
Chased it up & they’ve instigated a warranty claim which could take up to 7 days for a decision!
So just left waiting, all the while with no glasses & can hardly read while being £350 down!!
25 July 2026
Unprompted review
Reply from Fashion Eyewear
Michaela Barrett,
We sincerely apologize for the frustrating experience you've had with your Chanel glasses. We understand how inconvenient it is to be without your prescription eyewear, especially when it impacts your ability to read. We are very sorry for the delays you've encountered with our customer service. Our telephone lines are available Mon- Fri 9am-5pm and also Saturdays so we are sorry to hear you couldn't get a hold of us. We are currently working to expedite your warranty claim with Chanel and appreciate your patience as we aim to find a resolution for you.
Best wishes
Fashion Eyewear Customer Services
Top customer service !!
My experience with Fashion Eyewear has been excellent. After an issue with the delivery company — which I discussed with Harlie from Fashion Eyewear — everything was resolved promptly. They arranged a different courier with guaranteed next‑day 1am delivery, and the whole process was smooth and without any further problems.
I definitely recommend shopping with them, as their customer service is outstanding. Thank you again to Fashion Eyewear and to Harlie for your help.
21 July 2026
Unprompted review
Reply from Fashion Eyewear
Tomas Golis,
We are so pleased to hear about your excellent experience and that we could promptly resolve the delivery issue for you. It's wonderful to know that our customer service stood out and that the process was smooth. Thank you for your kind words and for recommending us!
Best wishes
Fashion Eyewear Customer Services
Absolutely fantastic service from start to finish
Absolutely fantastic service from start to finish, including post-sale/delivery service. Staff were all extremely kind, caring professional, and responsive every step of the way. Had a minor warranty/manufacturer issue and Devanshi went so far above and beyond to ensure timely processing and action, including quick and clear communication. I am so happy with the service I received. And I’m not even local! This speaks volumes to how fantastic this company and group of individuals are to work with. 5 stars all around and highly recommended! Thank you all again!
24 July 2026
Unprompted review
Reply from Fashion Eyewear
Riaz Makan,
We are so happy to hear about your fantastic experience with our team, especially regarding the post-sale support. It brings us great joy to know that our staff's kindness, professionalism, and responsiveness made such a positive impact, even with a minor warranty issue. We always aim to provide timely processing and clear communication, and we are glad this was reflected in your service. Your recommendation and 5-star rating mean a great deal to us. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Excellent Customer Service and Fast Delivery
I contacted Fashion Eyewear via live chat to ask about the model and stock availability. Martin was very friendly, helpful and efficient in answering my questions. My order was dispatched shortly afterwards and arrived very quickly. Overall, the communication was excellent and I had a very positive shopping experience.
10 July 2026
Reply from Fashion Eyewear
swz,
We're delighted to hear you had such a positive shopping experience with us! It's wonderful to know that our team was able to assist you efficiently and that your order arrived quickly. We truly appreciate your kind words about our communication.
Best wishes
Fashion Eyewear Customer Services
Great price. Fast shipping. Quality product.
7 July 2026
Reply from Fashion Eyewear
Jay Valdez,
We're so glad you enjoyed our product and service! We appreciate your kind words.
Best wishes
Fashion Eyewear Customer Services
Great service
I have used FE before, it’s so easy to order prescription lenses. Great choice of frames and lens options, with quick turnaround
8 July 2026
Reply from Fashion Eyewear
Martyn,
We're so glad to hear that you found ordering prescription lenses easy and that you appreciate our wide selection of frames and lens options. We're also happy that you're pleased with our quick turnaround time!
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Thank you for your review !
Great Quality awesome fit very easy…
Great Quality awesome fit very easy process got the frames in a Quick time frame
10 July 2026
Reply from Fashion Eyewear
Anthony Barber,
We're delighted to hear you're pleased with the great quality and fit of your frames, and that the process was easy and quick. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
My frames were perfect and my…
My frames were perfect and my prescription lenses were also exactly as they should be. Very pleased and would absolutely buy prescription glasses from
Here again. Also, customer service was very responsive when I had questions.
7 July 2026
Reply from Fashion Eyewear
FLGal,
We are so pleased to hear that your frames and prescription lenses were perfect and met your expectations. We truly appreciate your kind words about our responsive customer service. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Excellent communication and customer…
Excellent communication and customer service, the only company I use for glasses and lens 👍👍👍
9 July 2026
Reply from Fashion Eyewear
Steve Astrop,
We are so pleased to hear that you consistently have excellent experiences with our communication and customer service! We truly appreciate your loyalty and trust in us for your glasses and lenses.
Best wishes
Fashion Eyewear Customer Services
Reply from Fashion Eyewear
Nosheen,
We are so pleased to hear that you found our service very good and our prices to be the best. Thank you for your wonderful feedback!
Best wishes
Fashion Eyewear Customer Services
Excellent customer service
Devanshi, from customer service, was a great help! She was so patient and concise in answering all my questions and I ask a lot! Definitely recommend buying your next pair of glasses from here!
21 July 2026
Unprompted review
Reply from Fashion Eyewear
Rawaan,
We're so happy to hear about your positive experience with our customer service! It's wonderful that our team member was patient and clear in assisting you. We truly appreciate your recommendation for future eyewear purchases!
Best wishes
Fashion Eyewear Customer Services
Super happy with getting my frames from…
Super happy with getting my frames from Fashion Eyewear. All the way to Tasmania Australia. Took around 12 days but worth the wait to get the frames I wanted. Thank you 🙏
9 July 2026
Reply from Fashion Eyewear
Alastair Matthewson,
We are so happy to hear you received the frames you wanted all the way in Tasmania! We appreciate your patience and kind words. Thank you for choosing us!
Best wishes
Fashion Eyewear Customer Services
cant recommend you use them
Full of excuses and the biz word seems to be expedite, they seem to be very proud of how many returns they get, that's why they are so busy.
I cant recommend them at all
9 July 2026
Reply from Fashion Eyewear
Tony,
Thank you for your review. We can see that the prescription was initially provided to us incorrectly but despite this we remade your lenses for free as a goodwill gesture but you were still having some issues adapting to the lenses. We are sorry that we werent able to help provide you with a successful order this time around.
Best wishes
Fashion Eyewear Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.