Farnsfield Consulting Limited Reviews 11

I found Richard, very friendly, informative and professional, lots of advice given at no cost to myself, I would recommend his services to anyone,

Richard was friendly, polite and efficient. I appreciated the swift appointment. I was also appreciative of his patience as moved items to allow him to conduct his assessment accurately and thoroughly.

Brilliant service right from the time I enquired via email. All done and dusted in 2 days. Thank you

Today I dealt with Richard at Farnsfield consulting. Very pleased with the professionalism and speed of the service. I received my EPC certificate straight away!

Farnsfield Consulting were prompt in responding to my enquiry and then were able to carry out the inspection soon after.
The service was professional and I would definitely use Richard again if requiring another EPC.

Fast and efficient, we were guided as to what info was needed in advance and Farnsfield fitted us in for an EPC the next day. Not the cheapest but the median priced of 3 quotes I got (one was too late and was cheap but who knows if they were good value).

Very happy to recommend Farnsfield Consulting to all my friends, as they were recommended to us. We will use Richard for all our rental properties.

Satisfactory service but didn’t find particularly friendly. Also later found you can have your EPC done in the same area for much less.

Farnsfield Consulting made getting an EPC an easy experience. It was possible to book in quickly and there was a lot of flexibility offered in terms of dates/times when the EPC assessment could take place, which very useful for me! The service provided was efficient and professional. Couldn’t have asked for more. Highly recommended!!

If you choose to use Farnsfield Consulting Ltd for an EPC Certificate, be aware of the information required on the day of assessment, as you are unlikely to receive any advice or helpful communication before hand. The EPC carried out by FCL on one of our rental properties received an F Rating due to incorrect assumptions made by the assessor. A huge problem for us as there are now legal requirements to have a rating of E or above in order to let a domestic property. The assumption made by the assessor were inaccurate and unnecessary and could've been avoided had we been advised beforehand of the information required (at the time of assessment). It's apparently too late after as all the info is dated and must be received at the same time to register the certificate. The main assumption related to the Dual Rate Electric meter, incorrectly identified as a Single rate meter. This is an avoidable error. However, FCL insisted on a FULL recharge for a further assessment to rectify this error of judgement. In our World, this is not how to do business. Despite our efforts to discuss this, FCL were unwilling to accept their error and were insistent on payment in full for a reassessment. Out of principle we wouldn't pay FCL to reassess and so engaged another company who were able to correctly identify the Dual Rate Meter (without prompting or in fact having sight of any of the evidence that I had prepared just in case). The new and correct rating received is D, a huge difference! FCL may well have got away with the error had we not received the F rating as we would've had no reason to question the result. As a result, our experience of FCL could be considered an unfortunate series of circumstances that a few simple steps or well timed communication before the assessment could have been avoided. Or it could just be that they are inexperienced, inept and arrogant enough to be unwilling to accept mistakes. The Customer is definitely not always right in their eyes! You have been warned!
Footnote following response from FCL: we were asked about the meter by phone at 8pm on the day that the assessment was carried out.We were not at home and didn’t have any billing info with us. So FCL made their assumptions and issued the failed certification immediately. Very helpful! Also, the complaint was not even considered by Stroma as the issue didn’t meet their criteria or jurisdiction. So unfortunately this is a very typical manipulation of the facts by FCL. Again not very helpful and so we ensured that Stroma were not the accreditation body for the reassessment or any of our further EPC assessments. AVOID!

I had the utmost professional service from Farnsfield Consulting. Efficient and very friendly. I was impressed with every aspect of the service I received. Everything was thorough and fully explained. Thank you. Highly recommended! 5 star.