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Rated 5 out of 5 stars

Dear Farmdrop team, thank you for everything. My family discovered your service in May 2020, when very few grocery stores delivered, the queues were enormous, and good food was unavailable. Your del... See more

Rated 5 out of 5 stars

Brilliant service as usual The food was really excellent — in particular an organic butterflied half leg of lamb. All packed neatly in strong brown paper bags. Keep up the pressure on all your sup... See more

Rated 1 out of 5 stars

They have just sent all the workers home and locked the doors before Christmas. Poor customers and workers whi will be suffering now. Farmdrop is bankrupt so people good luck waiting for your delivery... See more

Rated 5 out of 5 stars

I put an order in for vegan products and for hard to find fresh veg (kohlrabi) as my vegan son was craving kohlrabi and other things like a nut roast. I got everything I was looking for, including pea... See more

Company details

  1. Online Food Ordering Service
  2. Supermarket

Written by the company

Farmdrop is an online grocer that partners with incredible farmers and food producers. It means you get to cook with delicious, fresh food and have a real connection to the people who made it.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 4 out of 5 stars

Excellent service with time-slots which…

Excellent service with time-slots which are very useful. The produce overall is of an extremely high quality and good agricultural standards. My only query would be that as an individual customer I would prefer smaller quantities of the vegetables and some items. Half-sizes and smaller portions with appropriate adjustments in price would be useful as some of the products come in family sized packs. Maybe a reduction in the delivery price for smaller deliveries. I would definitely order more frequently in that case.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Really great delivery service

Really great delivery service, with some lovely products. Really useful having somewhere that has all organic products, rather than searching high and low in the shops for them. Certainly recommend.

27 August 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, recyclable packages, fresh food and absolutely delicious sausages without nasty things in it.
Butter is to die for 😁

26 August 2021
Unprompted review
Rated 5 out of 5 stars

Worth it

Worth it! You can taste the difference compared to store bought meat.

26 August 2021
Unprompted review
Rated 5 out of 5 stars

First time ordered, great food and service

This is the first time I have ordered from an online grocers and Farmdrop did not disappoint.
It is on the pricey side, but I decided to put my health first and purchase good quality organic ingredients.
The delivery came spot on time when I only ordered two days prior to delivery, the quality of the vegetables was great with great portion sizes.
The pasture raised chicken was top quality and I feel I could taste the difference between that and chicken from the supermarket.
The only down side is that this is expensive.

23 August 2021
Unprompted review
Rated 2 out of 5 stars

Great admin. Products expired really quickly.

The admin was very helpful. However I was disappointed in the quality of the food when it arrived, most of the kale was eaten by bugs and alot of the leaves were yellow. Everything lasted about 2 days tops.

21 August 2021
Unprompted review
Farmdrop logo

Reply from Farmdrop

Hi there,

Thanks for your review.

We’re sorry to hear that the kale in your order did not meet expectations. We hold ourselves to the highest standards in terms of product quality and regret that we fell short on this occasion.

In case you haven't had a chance to do so yet, please could you get in touch with our customer team by live chat or email at hello@farmdrop.co.uk? We will be happy to refund you for this item, I will, in the meantime, pass on your feedback to the quality team here at Farmdrop to ensure it doesn’t affect future orders.

Many thanks,
Simon Whitlock
Customer Operations Manager

Rated 5 out of 5 stars

Really good produce and quick delivery

Really good produce and quick delivery. It's not cheap but you do get a good value.

21 August 2021
Unprompted review
Farmdrop logo

Reply from Farmdrop

Hi Nadav,

Thank you for your review.

We're really happy to hear that you're enjoying the products and service, we'll continue to ensure you're getting good value from us. If there is anything we can help with in the future, our team are available via live chat or email.

Many thanks,
Simon Whitlock
Customer Operations Manager

Rated 5 out of 5 stars

Products are excellent

Products are excellent, delivery is fast If you can afford it go for it.

20 August 2021
Unprompted review
Farmdrop logo

Reply from Farmdrop

Hi Giuliana,

Thanks for sharing your review.

We're so pleased to hear that you're enjoying the products and service you've received from Farmdrop! Our team are always available and happy to help via live chat or email should you need us, we hope we can get you some more great food soon.

Best wishes,
Simon Whitlock
Customer Operations Manager

Rated 5 out of 5 stars

I love the quality of the fresh produce…

I love the quality of the fresh produce (meat, fish, vegetables) and the food cupboard offering is great, too.
Delivery options are flexible and convenient.
I am a big Farmdrop fan.

20 August 2021
Unprompted review
Farmdrop logo

Reply from Farmdrop

Hi Sarah,

Thanks for your review.

It's brilliant to get such positive feedback, we're so pleased to hear that you're such a big fan of our service! If there is anything we can help with in the future, our customer happiness team are always available via live chat or email.

Best wishes,
Simon Whitlock
Customer Operations Manager

Rated 4 out of 5 stars

Very good and professional service but…

Very good and professional service but pricey so would only recommend for very select items

19 August 2021
Unprompted review
Farmdrop logo

Reply from Farmdrop

Hi Alkesh,

Thank you very much for your review. We're really pleased to hear that you've been enjoying our service, though it's a shame that you feel that our range is pricey. We regularly update our prices to ensure that we offer good value to customers and price match to our nearest competitors, and we source organic produce and work with smaller-scale producers, many of whom won't be found anywhere else online.

If you would like to discuss anything further with us, then please contact the customer service team at hello@farmdrop.co.uk.

Best wishes,
Simon Whitlock
Customer Operations Manager

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