Fareboom Reviews 5,615

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reasonable and affordable prices, often finding them to be the best available, especially for multi-stop international flights. The booking process is frequently described as easy, stress-free, and reliable, with many appreciating the clear flight schedules and quick confirmations. Reviewers also highlight the excellent service and user-friendly website, noting its efficiency and helpfulness in finding suitable flights. However, some customers reported issues with price fluctuations, observing that prices increased after repeated searches. A few also mentioned difficulties in confirming bookings or experienced unexpected charges, such as cancellation fees or additional penalties. There were also isolated reports of payment security concerns after booking.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding competitive and reasonable fares. Many customers... See more

Booking process

Consumers find the booking process to be positive, often highlighting its ease, speed, and competitive... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use for finding,... See more

Service

Clients share positive opinions on service, frequently highlighting excellent support, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You can't see if there are bags included until you do the first step of a booking, and I can't see if I requested a special meal or did I miss something (I can fix these afterwards)? Hoping the flight... See more

Rated 5 out of 5 stars

Was able to purchase Air Ticket at reasonable price. Received follow up E-mails including E-ticket, in a very timely matter. I called Customer Support answered all my questions. Excellent service and... See more

Rated 5 out of 5 stars

I can adjust the date and view the estimated prices of each dates in the calendar, so I can pick the date with the lowest estimation first, then fine tune the company, stops/flight times, with price... See more


Company details

  1. Travel Agency

Written by the company

Get the best deals on international flights. We specialize in fare search technology that scans more flights and routes to find cheaper fares that our competitors miss. Our unique fare shopping tools such as Fare Cruncher and Price Predictor help customers pick the best time to buy tickets or the best travel dates for maximum savings. For international flights departing from the US and Canada you will have a hard time finding a better deal and getting better after purchase customer support. Our seasoned professionals stationed in Los Angeles, CA are here to serve your travel needs, from airline schedule changes to trip changes or cancellations and more. At Fareboom.com we are passionate about your interests and needs. We work with airlines on your behalf when things turn for the unexpected and we give you online tools to assist in making quick, wise and informed shopping choices. We work hard every day to ensure that you are in good hands, from start to finish.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Replied to 15% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Hi my name is Raul and the reason I'm…

Hi my name is Raul and the reason I'm giving you a five stars is because I'm always glad I find you guys and you guys are always finding a good pricing and everything for tickets when I need them and and also I like it when you guys like call back and confirm whether if it's myself purchasing our ticket for myself or for a relative or somebody else so I really appreciate that you know nowadays with a fraud and scam the so that's very helpful of you guys doing that thank you j

19 February 2026
Rated 1 out of 5 stars

Untrustworthy company

When you try to book on their website, you get flashing messages that cheaper airfares are available via phone but cheaper fares are never offered. They put pressure on you to buy travel insurance and other unwanted things. In the past, they were somewhat reliable, but you can't be sure if you will have valid ticket and itinerary after you have paid. If you have an important travel, do not use Fareboom.

5 December 2025
Unprompted review
Fareboom logo

Reply from Fareboom

Good morning,

Thank you for sharing your valuable feedback. We sincerely regret any inconvenience you may have experienced.

We would like to assure you that discounted and promotional fares are available; however, airlines often apply certain restrictions to these fares, such as specific travel dates, as well as minimum and maximum stay requirements. We would also like to clarify that purchasing travel insurance during the booking process is completely optional. To remain competitive, most airlines offer lower fares that come with restrictions, including being non-refundable and non-changeable. Travel insurance can be beneficial in such cases, as it may help protect passengers from financial loss if they are unable to change or cancel their reservation due to unforeseen circumstances. For this reason, we aim to inform our customers about the value of optional add-ons like travel insurance when booking restricted fares.

Our goal is always to provide exceptional service. We truly value your business and sincerely apologize for any inconvenience caused. If you have any additional questions or concerns, please do not hesitate to contact us. We are always here to assist you.

Rated 1 out of 5 stars

Total rip-off

I booked an international trip in premium economy class on Air Canada via Fareboom. Eleven days later Air Canada downgraded me from premium economy to ordinary economy class. I asked for refund of fare difference or cancellation of ticket. At first, Fareboom representative Yashpal Singh agreed to cancel the ticket and offer full refund in 2 days. But this did not happen for several weeks. I found out that Air Canada sent $300 refund to Fareboom to offer it to me for downgrading my cabin class to economy. But, Fareboom kept the money and continued to lie to me that they were still working with Air Canada. Every few days, Fareboom would issue a new itinerary, but I could not validate these on Air Canada website. At this point, I was worried and disputed the charge with my credit card company. In retaliation, Air Canada cancelled my ticket 5 days before start of the trip. I had numerous emails and phone communications with Saurabh Rajan, Saurabh Kumar, Yashpal Singh, and Sachin Mamgain. They falsely and deceptively advised me to contact my credit card company and withdraw my dispute and have a letter sent to them which they would forward to Air Canada and the trip would be reactivated. The trip remained cancelled despite me doing all their suggested actions. I lost the protection offered by my credit card after I withdrew my dispute. Finally, I bought a separate ticket at a very high price from a different travel agency on a different airline just a day before travel. Farebook repeatedly confirmed that they would get full refund of $1770 for my cancelled (ticket was cancelled by either the airline or the travel agency, not by the passenger) ticket from Air Canada. I continued contacting Fareboom for several months and they never got the refund for me. Fareboom (alias Best Travel Company) pretends to have an office in California and uses a phone number with California area code, but they operate from Delhi, India and all their employees are based in Delhi. They are highly unreliable and will rip you off for thousands of dollars.

14 June 2025
Unprompted review
Fareboom logo

Reply from Fareboom

Dear Kishore,

Thank you for sharing your feedback. We sincerely regret any inconvenience you may have experienced. However, we would like to clarify that the situation was beyond our control. In your reservation, the airline downgraded your seats and based on that you requested a full refund. Unfortunately, the airline declined the refund in accordance with their fare rules and policies, which we are obligated to follow. Despite this, after discussing the matter with you, we were able to successfully change the flights and secure a refund amount of seat difference from the airline after completing the travel.

However, a few days prior to departure, the ticket amount was disputed by you. As a result, the airline suspended the ticket, which prevented any further changes or processing. We made every effort to assist you, but the airline declined to reinstate the ticket or approve a refund without further investigation, as per their policy.

We would also like to clarify that while our head office is located in Los Angeles, our customer support team operates from India. Please be assured that our team is fully trained and committed to providing professional and efficient assistance, regardless of location.

Our goal is always to provide exceptional service. We truly value your business and sincerely apologize for the inconvenience caused. If you have any additional questions or concerns, please do not hesitate to contact us. We are always here to assist you.

Rated 5 out of 5 stars

Easy, peasy

The Farebook platform was easy enough to use. I was originally dismayed that my first choice was not available (which I learned after trying to process my credit card), but I was offered an even less expensive flight. We'll see how things go.

6 February 2026

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