While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had trouble booking a flight on the Frontier app. Came across Fare Bee in my panic. My mother is on Hospice and I needed to get to her. David Parker explained how the special ticket works and did everything I needed to get a regular ticket including signing up for a wheel chair. I am very grateful to him for his kind service and excellent customer care! Ty to David Parker
Mike Brown was very knowledgeable and willing g to help pariently
Mike was a great guy to work with. He was very friendly, and polite. He was also very detailed about taking care of the incidentals. He was very pleasant to work with.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
