Fantini Pelletteria Reviews 

149
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful leather materials, and wonderful craftsmanship of the items they purchased. People also point out the very fast delivery times and extremely helpful customer support when needing assistance with their orders. Consumers note that online transactions are smooth, packaging is exceptionally great, and overall satisfaction remains very high across various purchases. However, some people mentioned unexpected shipping hiccups or extra costs regarding customs duties upon receiving their packages. Reviewers also noted that dealing with international shipping sometimes involved minor customs documentation issues or unexpected delivery fees.

What people talk about most

Product

People report high satisfaction with the product, praising the beautiful colors, exquisite leather, and... See more

Quality

Reviewers highlight great satisfaction with the exceptional quality and superior craftsmanship of the leather... See more

Delivery service

Clients share positive opinions on delivery service, noting that shipping was incredibly fast and smooth with... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting exceptional, top-notch,... See more

Service

Customers consistently note positive experiences with service, expressing appreciation for timely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received a Cuoieria, Brown. This is really amazing. The quality is really something incredible, even better than on the pictures. After a small customs problem (i'm in Malta, it's often), I rec... See more

Rated 5 out of 5 stars

Customer service was top-notch. I purchased the blue leather backpack, Fiorentino, as a Christmas gift for my partner. Unfortunately, the first package was porch-pirated... We provided proof that we... See more

Rated 5 out of 5 stars

The bag is beautiful and my sister loved it. The shipping was Very fast, and when I didn't get the shipping information, the customer service email got it for me the same day that I emailed them.

Rated 5 out of 5 stars

I am very happy that I chose Fantini Pelletteria when looking to purchase a duffel weekender. There were a few little hiccups in the shipping to the U.S. but excellent customer service and communicati... See more


Company details

  1. Leather Goods Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handicraft
  5. Leather Goods Manufacturer
  6. Leather Goods Wholesaler

Written by the company

Family-run artisan leather shop since 1981. Production and sale of backpacks, bags, briefcases, travel bags, doctor's bags and leather accessories entirely made in Italy. Express shipments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(149)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. I bought a vespucci bag that unfortunately wore out on the shoulder straps within 1 week of use.

I contacted the customer service team from their website and their response was incredibly quick and helpful! I didn't even have my receipt but described which store, date and time I purchased my product, and they confirmed within a day! They sent me a brand new product that arrived within a week and I am genuinely impressed at how well their customer service is. Highly recommend and will most definitely buy from again!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Bought a doctor's bag 8 months ago. Great look and quality.

Unfortunately the clasp broke

Contacted customer service and bag was replaced with no qualms.

Incredibly responsive. Great quality product.

Always getting compliments from patients abd fellow docs.

Great bag, lovely team!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great quality leather backpack

Great quality leather backpack! I like the roomy interior that let's me easily see what I'm looking for - it doesn't collapse on itself. Side pockets were a must for holding my cellphone and they are just big enough to hold it securely. My husband loves the deep rich look of the leather. Very pleased!

27 January 2025
Rated 5 out of 5 stars

Exceptional Quality & Service

I am highly impressed by the quality and design of the bag and belts that I ordered. I am also appreciative of the assistance I received, as I'd made an error on my initial order which they quickly corrected. I look forward to shopping with Fantini Pelletterria again in the future ♡

8 January 2025
Rated 5 out of 5 stars

I visited San Marino in October 2024…

I visited San Marino in October 2024 and purchase a travel duffle made by Fantini Pelletteria. I loved it so much I decided to buy another for a friend. It arrived fast and excellent quality.

13 December 2024

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