Fantini Pelletteria Reviews 

141
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather products, featuring their beautiful design, durable feel, wonderful colors, and careful packaging. Consumers also note that shipping is remarkably fast and efficient when ordering items from Italy to the UK, making the overall purchase process extremely smooth and entirely reliable. Some reviewers were not happy with occasional communication hurdles, such as delayed tracking updates from couriers or unresponsive support during returns. A few people also experienced minor delivery address issues with external couriers or received items with unexpected flaws that required replacements.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the beautifully crafted... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with the... See more

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting super fast shipping from... See more

Service

Users describe positive interactions with service, highlighting fast and efficient delivery along with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleased with my purchase. Arrived well packaged and so in perfect condition. Exactly what I wanted in size and colour and practical pockets. The leather is firm as described. Just started using it.

Rated 5 out of 5 stars

Absolutely wonderful leather backpack. I am incredibly satisfied with this product which of course is not cheap but to be honest it isn’t even that expensive considering the high level quality it has.... See more

Rated 5 out of 5 stars

Super fast delivery from Italy to UK. This is the 3rd beautiful learher backpack I have ordered, the quality is excellent .I just wish they did a ladies leather belt in Honey to match .

Rated 5 out of 5 stars

Beautiful briefcase, I purchase it as a gift for my brother and couldn’t be happier with it! High quality, beautiful details, amazing leather. Communication was also smooth and easy! Thank you.


Company details

  1. Leather Goods Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handicraft
  5. Leather Goods Manufacturer
  6. Leather Goods Wholesaler

Written by the company

Family-run handcrafted leather goods since 1981. Production and sale of backpacks, bags, briefcases, travel bags, doctor's bags and leather accessories entirely made in Italy. Express shipments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Fantini Pelletteria…

I bought a bag from Fantini Pelletteria for my daughter’s birthday…. The communication was excellent and accurate about delivery times. The bag arrived exactly on time and the bag itself is absolutely beautiful. I’d very happily order from them again.

4 June 2024
Rated 5 out of 5 stars

Excellent website

Efficient service, easy to navigate and great customer service. My query was answered immediately.

16 September 2022
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Good morning Oliver and thank you for your feedback. We are very happy that you are satisfied with our work. We hope to hear from you again soon. Greetings from our family!

Rated 5 out of 5 stars

Lovely quality purchase - good after service too.

I had the leather back back in July. I absolutely love it Great size, quality and image etc I am not one to keep swapping my bags around and I feel this ticks most of my use boxes!
In Oct I had an issue with the zip and the company replied by email and helped and resolved my issue. So I can conclude they also have good customer service too, which I was a little worried about as it was indeed shipped to the uk from Italy. So well done FANTINI PELLETTERIA, and thank you. I will buy again in the future :-)

3 November 2021
Unprompted review
Rated 5 out of 5 stars

Very good quality GP bag

I got the bag for my boyfriend and when he opened it yesterday, he was very please as it was compact enough to carry all his GP equipment and space for pens and notepads. I asked him for rating and he said 5*, hence the rating.

23 February 2021
Unprompted review
Rated 5 out of 5 stars

The bag is beautiful in honey color

The bag is beautiful in honey color. The leather is lovely and has that aged look about it.

It did take longer than expected to arrive, but I had great, proactive assistance by WhatsApp.

Lovely seller. I’m sure I’ll be back!

9 December 2020
Unprompted review
Rated 5 out of 5 stars

The Nyse leather briefcase I ordered…

The Nyse leather briefcase I ordered last week arrived today and is absolutely magnificent - beautiful, stylish and practical. The staff dealing with my order were brilliant, checking by text to be sure I'd had no problems with the website, and even taking the trouble to add a discount code I had overlooked, which was processed immediately. A great service and a beautiful product - thank you!

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Recommended company

Excellent service. The backback arrived very speedily. I purchased the honey colour which looked better in reality compared to the picture on the website. Lovely design and excellent quality. Perfect size - not too big or too small with handy compartments. Looks more expensive than price paid. Recommended.

1 December 2020
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Hi Jackie, thank you for taking the time to write a review for Fantini Pelletteria, for us it is very important and we live, and work for reviews of this type. Because they make us truly proud of what we do every day. Thanks a lot, really.

Fantini Pelletteria

Rated 5 out of 5 stars

Ordered doctors bag

Ordered doctors bag. Quality is amazing and price is very adequate. Delivery was prompt and in 2 working days I had this bag delivered. Very happy with purchase, quality and delivery. Would recommend to anyone who wants authentic brief case, doctors bag 💼🤓

4 October 2020
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Hi Eugene, Thank you for taking the time to write this review for your doctor bag. The word you have often used, "QUALITY", is the key word of Fantini Pelletteria and perfectly describes both our products and our service.
Congratulations on purchasing the doctors bag, we wish you the best for your career.

Rated 4 out of 5 stars

Delivery is long but product worth the wait!!!

Took a long long time to come so please factor that in when your ordering. However, would completely recommend the product the leather is top quality and the finishes to the bag were really good. Also- packing was so good I didn’t even have to wrap it .

25 September 2020
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Hi Bill, first of all thank you for taking the time to write your review. For Fantini Pelletteria customer satisfaction is fundamental, therefore we try to satisfy them with products of the highest quality but with honest prices. We are sorry if your delivery has arrived slightly delayed, 99% of our shipments arrive at customers' homes within the times communicated, unfortunately in this period of Covid it is possible that the couriers may have delays, but we can assure that the products They are packaged a few minutes after receiving the order. Thanks again for your review that will help us grow,

Fantini Pelletteria

Rated 5 out of 5 stars

Fab customer service

Fab customer service, after informing the company I'd given the wrong delivery address, they immediately stepped in to correct it and kept me informed all the way on delivery. Our daughter opened her gift today, her comments... "The bag is lovely. Smells amazing. Lovely leather". It turns out it is the perfect size and just what she wanted. Her praise is high, so I may be tempted to treat myself!!!

13 August 2020
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Hi Susan, thank you very much for taking the time to write your review for Fantini Pelletteria. We are very happy with the words you wrote and your daughter's reaction to the opening of the leather bag. Indeed, our products all smell fantastic. Thanks again for the nice words.

Fantini Pelletteria

Rated 5 out of 5 stars

My favorite backpack

I found this website thanks to a friend returning from a vacation in San Marino. She spoke to me very well about this family and their leather goods. I decided to buy my new backpack on their website by looking for it on their business card. I placed my order on Tuesday evening, and the package arrived on Thursday morning. Punctual and high quality product! Impossible not to buy

6 June 2020
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Timely delivery is not everything, but it is very important. We thank you for making your purchase on our new site. We are very pleased that your friends have recommended our leather goods to you after visiting our old shops in the Republic of San Marino. Thanks again

Fantini Pelletteria

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