Fanciful Doll Reviews 113

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the magical quality and beauty of the products, often comparing them to fairytale garments. Customers consistently highlight the impeccable customer service, noting the kind, attentive, and helpful staff who go above and beyond to ensure satisfaction. The delivery service is frequently mentioned as fast and efficient, with many expressing surprise at how quickly their orders arrived, even from overseas. Reviewers are also impressed with the high quality and craftsmanship of the dresses, which often exceed expectations and make them feel stunning and like a princess. However, some customers also noted issues with sizing, particularly for those with larger busts, and mentioned that the dresses might not provide adequate support or fit well for curvier figures. A few other people also felt that the material quality was poor, describing it as plastic-like and not durable, with concerns about stitching and overall construction. Some reviewers were not happy with the transparency regarding shipping costs and delivery methods, suggesting clearer information and more secure options for high-value items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the unique... See more

Quality

Customers had positive experiences with quality, frequently praising the incredible build, material, and... See more

Order

Clients share positive opinions on order, with many expressing fantastic experiences and noting that their... See more

Delivery service

People report positive experiences with delivery service, often noting fast shipping times even for... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fanciful Doll weaves pure magic into every dress. Each piece is more beautiful than the last, like something lifted straight from a fairytale. Their customer service is impeccable kind, attentive, and... See more

Rated 5 out of 5 stars

I bought the Dresden China Mademoiselle Gown. It had been advertised to me on Facebook while I was actively searching for a wedding dress. I fell IN LOVE!!!!! I'd say shipping was pretty fast,... See more

Rated 5 out of 5 stars

I could spend all day singing praises for Fanciful Doll. I am planning my wedding and made the easiest choice to go with Fanciful Dolls for my own gown as well as my bridesmaids. The customer servic... See more

Rated 5 out of 5 stars

I shopped the sale and found a beautiful dress. I had some questions and all questions were answered promptly and followed up on. Maria was my assistant and she was able to help me even further. The d... See more


Company details

  1. Dress Store

Written by the company

Fanciful Doll is an independent bridal and occasionwear brand focused on thoughtful design and intentional production. Our pieces are inspired by old-world romance and crafted to feel timeless — from corseted bodices and layered skirts to lace, ruffles, and sweeping trains. We believe in transparency, attentive customer care, and creating garments that feel personal, not mass-made.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The magical touch I was looking for in my photos

As a fantasy photographer, these dresses really stand out in my client closet; and I mean.. REALLY stand out😍 people keep choosing these fairytale dresses over other dresses, it makes the photoshoot experience truely magical
The dresses are well designed and super flowy when worn, no matter the shape or size of my model; they always look amazing. its very hard to capture them in a bad angle. At this point I own nine Fancifuldoll dresses and I will definately update the collection when I have the budget for new ones, Fancifuldoll is my absolute go to🥰

1 June 2025
Rated 5 out of 5 stars

I cried putting on the dress

One of the most beautiful dresses I've ever had the honour of wearing. It arrived very quickly and it's so clearly well-made. I got the electric ballroom cherie and the moment I put it on and saw myself, I burst into tears. Happy ones, of course. When I had inquiries, people were so lovely and helpful on answering me when I wasn't sure on something. If I could, I'd buy every dress they have

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Most beautiful princess dresses ever

The most beautiful and stunning princess dresses ever ✨ very high quality, perfect fit and the customer service is just amazing. I had a few questions about the sizing and they helped me pick the perfect size. Can’t wait to order there again. Thank you for making all my princess dreams come true.
Shipping was fast, even to Germany and everything came nicely packed.
Very very happy 🤩 thank you

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Stunning dress and super helpful and kind costumer service

I just received my order from Fanciful Doll and I’m absolutely thrilled! The dress is stunning and looks exactly like the pictures online.

I encountered some issues with the courier in my country, but customer service was incredibly responsive and helpful — they managed to get my order delivered very quickly.

A small piece of advice: make sure to check the measurements on the website carefully. I almost ordered a size that would have been too big if I had just gone with my usual size.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

couldn’t be happier

i was recommended this shop by a relative who had purchased before and was not disappointed! customer service was impeccable and replied almost instantly to help with estimated shipping times and enquiries, and the dress I ordered arrived safe and well packaged. the dress itself was tailored to perfection and I couldn’t be happier with it — I got the Aphrodite’s Kiss Cherie Dress. definitely will order again!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

100% Recommend

I’ve had a great experience ordering from fanciful doll. They answered all my questions right away and were super helpful throughout the entire ordering process. I’ve never received more compliments on a dress I was wearing than the night I wore this stunning piece. I’m looking forward to purchasing another masterpiece very soon.
Thank you so much fanciful doll.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Sylvan Glade Legacy Gown + customer care

I ordered one of the beautiful dresses from here back in April for my June wedding, once the tariffs hit I got in contact with Maria and her team since shipping to the US was put on hold. She saved the day!! The original size I ordered was pushed back production wise and would’ve gotten here with maybe a week or 2 to spare and I needed to get it altered. Luckily a size up was still available in the dress I ordered, and it was shipped out a few days later! It arrived wonderfully packaged and fit like a glove! Now I have enough time to get it altered without stress.

Now onto the dress quality, the stitching is uniform, neat, and sturdy. There’s padding in the bust and has solid shape. The layering is perfectly done. The hem has 2 layers of frills on the bottom which gives it a fuller and more elegant look. The fabric is soft and not too heavy for how many layers the dress is. I was thinking about buying a petticoat for the dress but it has great volume without it. Nothing on the dress is irritating to the skin (I have sensitive skin and have struggled with fabric types before). The zipper in the back is not noticeable to the eye and you can’t feel it either. The corset back is lovely and works well. Overall the dress is very elegant, comfortable and made me feel beautiful trying it on for the first time.

On a scale from 1-10
The dress 10
Customer Care 10

I cannot thank Maria and her team enough for the amount of work they did to get me my dress. They were fast to reply with my questions and were honest about what was going on with how the tariffs were affecting shipping times. They genuinely cared and made sure multiple times I was okay with changes I requested (sizing up the dress). My wedding would not have been the same without the love and care this team has for their customers. Whenever I want or need a dress like they carry I will always be coming back to them. They’ve gained a customer for life with me.

Maria, if you see this review, thank you. With the help of you and your team I can relax and enjoy the time I have before my wedding now. The kindness and effort you all put into helping me means so much to me and my partner. Thank you all for helping me feel and look beautiful for my special day.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

The Perfect Prom Dress

My daughter’s prom was definitely a night to remember, and she was every bit the princess she dreamed of being! She was absolutely stunning! This dress was elegant, timeless, and breathtaking. I was nervous about ordering online, but this dress exceeded my expectations. It arrived quickly, and the fit was absolutely perfect. It looked even better in person than in the pictures. She received so many compliments throughout the night. Thank you Fanciful Doll!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Princess dress of dreams and excellent Customer Service

I was a little worried about sizing but the customer service was incredibly helpful! Not only did Maria respond to my message at a frankly ridiculous time (11pm) but she was gracious and helpful and advised me to size down because otherwise the bust of the dress would gape. When it arrived it was admittedly a tight fit on the waist but fits me like a dream up top and I’m so happy she told me to size down, because she was absolutely right. As a result the silhouette the dress creates is absolutely stunning and I feel like a princess.
The dress is exactly what the pictures showed, even if I was a little worried by the size of the box when it arrived! It’s flowy and flouncy and perfect!
The sale price meant the dress was just about affordable to me but it’s worth every penny because I know how much it would cost just to purchase the fabric alone - and knowing the print is custom-designed in-house is really special.
Overall I’m thrilled - the only niggle is that the netting that keeps the sleeves puffed up is a little scratchy over my shoulders and collarbone - but I do have very sensitive skin, so I appreciate this may not be an issue for everyone. I’ll find a workaround by adding a little fabric to the underside.
I can’t wait to wear it to my event! Thank you Fanciful Doll!

19 April 2025
Unprompted review
Rated 2 out of 5 stars

Size inaccuracy and made in china.

The dress was fine but a little big even though I checked there messuments.
The real problem is the prices for there dresses and yet there actually produced in China. It's so cheap to produce in China and yet there like 400 500 bucks?
It's not really stated on there site except a small section in 'about us' which I find quite deceptive.

1 May 2025
Unprompted review
Fanciful Doll logo

Reply from Fanciful Doll

Thanks for your review.

We have an 'About Us' section on our website where we talk quite extensively about our design and manufacturing process - and the country in which we manufacture. We also mention where we manufacture in the Shipping Policy. We not sure how this could come across as deceptive, as these are the standard places where a website would mention manufacturing processes.

As mentioned in our emails to you, we are extremely proud to partner with our expert supplier in China. Our factory specialises in handmade wedding dresses and eveningwear. They have partnered with some of the biggest names in runway couture, and are firmly part of the Fanciful Doll family, helping bring our designs to life.

Our dresses are handmade in small batches, use premium fabrics, are fully boned, lined, and use a very high fabric consumption per garment. Due to this they are definitely not 'cheap' to produce.

Rated 5 out of 5 stars

Absolutely STUNNING

I was so so so nervous to order from Fanciful Doll. I’ve never in my life spent so much money on an item of clothing, and these dresses are, undeniably, expensive. But my wedding is on May 10th and I really wanted to treat myself to something that was dreamy, unconventional, and of a high enough quality to pass down for generations. Fanciful Doll hit every single mark. I had originally ordered the Spun Sugar O’Hara dress, and received it in the mail only 8 days later.

The dress was so pretty and perfectly made, however (through no fault of Fanciful Doll), the color did not look good on me. I genuinely don’t know what I was even thinking ordering a light pink dress with my complexion.I was so worried to have to return it, but Maria in their customer service department was like an angel from heaven. I sent them a message explaining that nothing was wrong with the dress, I simply didn’t like the color on me and wanted to trade it in for the My Sweetheart Chateau dress, since I had been torn between the two to begin with. Maria emailed me back in like under an hour (which is wild considering the nearly 8 hour time difference). She explained the entire exchange process, was insanely kind and personable, and without me even asking she put the new dress on hold for me due to there only being one left in my size. I was able to send back my first dress, and once they looked it over and made sure it was still in perfect condition, they approved the exchange.

My new dress was on back order and I was told it would take a few weeks, but Maria made sure that everything went smoothly. She double checked the sizing and even asked me my wedding date and assured me I’d have it in time. It did take a few weeks to arrive, but was exactly within the timeline that they had given me. And yall, it’s absolutely insanely perfect. Like so stunning. I tried it on with my sisters and my mom and everyone was in agreement that it’s flawless. I genuinely didn’t want to take it off.

I ordered a size L - I’m 5’5, 190 lbs, and it fits like a dream. I have always been very self conscious in general, but wearing this dress made me feel like an ethereal fairy princess. The length is on the longer side, but with the right heals I think it will all work out. If you’re on the much shorter side you may have to get it altered. It has an insane amount of flowy flouncy fabric that I’m totally obsessed with. The pattern is gorgeous. The cut and shape of the dress is perfect. The leg slit is to die for. I could go on forever.

Yes this brand is expensive, but if you’re looking for a high quality gown and superb customer service - LOOK NO FURTHER. I will definitely order from them again in the future (as soon as I financially recover from my wedding).

Also, I ordered from the US and did not have to pay additional customs charges. I may have just gotten lucky and ordered it before all the tariffs and craziness, though - not sure if that’s going to change. I did have to pay for return shipping and shipping of the new dress, which I expected. Altogether it cost me about 80 dollars for all the shipping (there and back), but I was only responsible for that due to the exchange.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Dress Review

I just wanted to say thank you so much for the dress I ordered. I wore it on my wedding day and got endless amounts of compliments. It fit absolutely perfectly, delivery was fast and it made me feel like a fairy princess! Every single person there commented on the dress and how fantastic it was. Thank you so much for the part you played in our day - I recommended you everywhere. Your designs are incredible and you are so talented!

20 March 2025
Unprompted review
Rated 2 out of 5 stars

Be careful buying outside of the European Union

The problem I have isn't with the quality of the dress, nor with the style, because it hasn't arrived. If you live in Spain, customs may ask for everything and charge you much more, in my case, an extra €150. My complaint about the company is that they don't send you the invoice immediately, knowing that the dresses are expensive, and with all the paperwork, if they hold the dress, they'll ask for it back. I don't recommend buying from this brand if you're from Spain, not because of the brand itself, but because of customs. I ordered my dress a month ago, and it's being held in Madrid. They've already charged me money for UK customs, and now they want to charge me more for a procedure called the CITES certificate. Be careful when buying from countries outside the European Union.

El problema no lo tengo con la calidad del vestido, ni el modelo porqie no ha llegado. Si vives en España puede que te pidan en aduanas de todo y te cobren mucho más, en mi caso 150€ extra. De lo que si me quejo de la empresa es que no te envían la factura inmediatamente sabiendo que los vestidos son caros y entre todo el trámite, si te retienen el vestido, te lo van a pedir. No recomiendo comprar de esta marca si eres de España, no por la marca en si, si no por las aduanas. Mi vestido lo pedí hace un mes y está retenido en Madrid, ya me han cobrado dinero por las aduanas de UK y ahora me quieres cobrar más por un trámite llamado certificado cites. Tened cuidado al comprar en países de fuera de la Unión Europea.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Wedding dress purchase🤍

Bought a dress for my wedding and the dress was just as lovely as the team that work at Fanciful Doll!
They double checked I had my sizing right which gave me piece of mind I had done it correctly which made a very nice, attentive detail to the purchasing experience.
The sizing is very clear on the site with helpful instructions on how to measure yourself so I felt super confident buying from them before receiving an email.

The dress was (and is) GORGEOUS!!! I had compliments from everyone who came to the wedding and the public who passed by when we were outside! I felt so pretty and confident and wish I could wear it every day.
I put on a hooped underskirt which gave the dress a very Disney’s-animated-Belle-ball-gown silhouette and I LOVED it!!
I’m a tad on the shorter side, so this also helped keep the dress off the ground as well!

Needless to say, the craftsmanship, customer service, and attention to detail from this company is amazing. And I will be finding a reason to buy another dress😌🩷

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Worth the Hype!

Just bought a bunch of bows, and I love them! So fun and girly! The fabrics are very good quality, and the prints are very feminine. Great for mix-and-match and/or all-matching outfits. The clip fasteners on the bows hold very well and don't slip.

My favorite one is the Lawn Party Countess Bow; the green-on-white design is so gorgeous! I also bought the Lemon Punch Buttercream Bow, Heart of Glass Cascading Bow, Rosewater French Fancy Bow, Fallen Angel Winged Bow, True Love Winged Bow, White Swan Winged Bow, Glass Slipper Antiquity Now, and the Love Story Coquette Hairband.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company! The most beautiful dresses. Customer service was fast to respond and incredibly helpful and understanding. I couldn’t possibly be happier!

16 January 2025
Unprompted review
Fanciful Doll logo

Reply from Fanciful Doll

Thankyou so much for your lovely review, and taking the time to let others know about your experience! We are absolutely delighted that you were happy with your purchases, and hope you will have an amazing time wearing them! Thanks again!

Rated 5 out of 5 stars

Amazing from start to finish!

I ordered the 'Midnight Rose Belle Gown' for an event next year and have had an absolutely incredible ordering experience - this dress truly made me feel like a princess! My initial queries regarding sizing, fit and dress options were answered so promptly and helpfully. After pre-ordering my dress (which was on sale - this brand also has great sales!), I was kept up to date on its progress and asked in advance about my opinions on any changes, such as providing a corset laced back for greater adjustability. My dress has now arrived and is absolutely beautiful - high quality fabric and stitching, incredibly comfortable, and with so much volume and detail. As I was between sizes and ordered the larger one, I found the dress to be slightly big on me. Even before emailing the brand to ask their recommendation, they had sent me a message letting me know how happy they would be to do an exchange if needed, having remembered my initial sizing queries. In the end, the sizing was helped a huge amount by the corset back, and I decided to stick with the larger size as it gave me more room for adjustability and change. I would say the best part of my experience has been the customer service - every single one of my messages was answered so helpfully and politely. You truly feel with this brand that you are being treated personally, by people who care about your experience and outcome. I cannot recommend Fanciful Doll enough, and will certainly be returning to them for future ballgown requirements!

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Stunning dress!

I ordered the Unicorn Tears Windsor Dress for my wedding reception and I really can’t stress enough how beautiful it is! It’s really so special and I can’t wait to wear it on my big day.

Communicating back and forth with Emily, the owner, has been lovely - she has been nothing but helpful, kind and excited with me! She kept me in the loop whilst I waited for my dress to be made, and was so flexible with size changes. Really shows the difference of shopping small and I would absolutely buy more in the future.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

BUY THE DRESS!

I recently purchased the Aphrodities Kiss Cherie Dress and it's the most stunning dress I have ever seen! I actually let out a little squeal of excitement, its the most beautiful sparkliest princess dress ever!! it fits so perfectly and floats so perfectly! I haven't felt more beautiful in a dress!! If you are thinking about purchasing a fancifull doll dress, please just do it!! LIVE OUT YOUR PRINCESS FAIRYTALE DREAMS!!!

I originally purchased my dress as a pre-order and although the advice was to size down in the dress, I followed through and ordered a size down from my usual dress size, sat on it for a few days and then reached out via email to ask if it was possible to change to a larger size. Customer Service was beyond incredible and got my order changed immediately with no issues and said I could exchange in-time should the size once I receive it not be ideal. Having recently received my pre-ordered item, fortunately the size I ended up going with was PERFECT and fit like a dream!

Truly, if you are considering purchasing from Fanciful Doll, do it!! Be the Princess that you are 💕

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with Emily…

I had an amazing experience with Emily and Fanciful Doll! My birthday party was on July 9th and there was a lot of confusion (on my end) about sizing and what dress, but Emily was endlessly patient with me, with even helping me return my dress for another ASAP when it didn’t fit. I had the best 21st wearing the Fallen Angel Regency Gown, it was so stunning, princess and flouncy. Everything I could have wanted. If I
could give more stars I would! Customer service from Emily was amazing, and the dress itself was unbelievably stunning! Thank you once again

4 July 2024
Unprompted review

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