My kids were able to figure out how to get around the app pretty quickly and eventually disabled it, but it took me forever to figure out how to change settings and was not easy to cancel or uninstall... See more
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its not working well. even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices. also cant control whatsapp tele... See more
Company replied
FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn... See more
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We trialled this app to help track our son who was catching public transport to school. The app was not easy to use or set up. To get the full benefits we had to purchase the yearly subscription... See more
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Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Contact info
518057, Shenzhen, United States
- famisafe.wondershare.com
2.0
Poor
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Happy for troubled users all over the world. 24 hour service is great.
For some reason, Wondershare could no longer be started, which caused me a lot of trouble.
I found the customer service chat screen, filled out the situation, and immediately received a reply with instructions on how to proceed.
It was probably late at night at the location where the service team worked.
I realized this later, but I thought it was a great response. I have nothing but gratitude. thank you very much.
2 March 2024
Unprompted review
Wondershare Customer Service Experience
Wondershare made my request simple and easy to address. They provided me with a quick resolution and the ideal outcome I was hoping to achieve. I didn't have to wait on hold for an extended period of time either!
1 March 2024
Unprompted review
The customer care received was great, but finding a link to it was not easy
The customer care received was great. The website should be much more clear about how to get direct customer care, however, because it's misleading. But the service itself was perfect.
9 March 2024
Unprompted review
Awful experience
Awful experience. My child’s phone didn’t connect to the parent app and it locked down her phone and took over control. She couldn’t access anything and we couldn’t stop it. We had no way of connecting and ended up having to factory reset the phone, loosing everything. It was like it had been hacked. I couldn’t get hold of customer service and was completely stuck
27 March 2024
Unprompted review
Reply from Wondershare FamiSafe
We apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
I am sorry to hear that you are having trouble using Famisafe. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Would you please send us your contact email after getting an invitation from Trustpilot? You may also report the issue with more details at customercare@wondershare.com.
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
---------------------------------------
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
Outstanding customer service
Outstanding customer service. Went above and beyond to handle my issue and had it resolved in less than a day. They treated me as a premium client and handled me respectfully.
19 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Thank you for your high recognition of our support team. We believe that patient, responsible, and professional customer service is the key to a positive customer experience, and we are committed to ensuring that all our customers are satisfied with the services we provide.
Super fast solution!
I was given a super fast solution to my issue. Thank you so much!
16 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Eduardo, we are thrilled to hear that you found our customer service team to be prompt and efficient in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
fast resolution
I recently had the pleasure of interacting with the team at Wondershare.
I had an issue with uniconverter where I could not make a screen recording. Several emails later and with great patience, they solved my problem. I am so happy now and am pleased to be able to share the news with you.
11 August 2023
Unprompted review
Reply from Wondershare FamiSafe
We are thrilled to hear that you had a great experience with our customer service team. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
It has been a fantastic service.
It has been a fantastic service experience I've encountered. They helped me solve the issue, and the entire process was very friendly and efficient.
8 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Thanks for taking the time to write a great review for our support team, Apolo! We appreciate your recognition, and we will continue to provide you with high-quality service!
Sort my mess!!
Aug 18, 2023, 06:23 GMT+8
Good evening Folks,
My most sincere thanks to,
Riza, Maryann and Ronn for all your guidance of this old timer to fulfil the installation of this software.
Best regards,
Iain (John)
17 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi John, thank you for taking the time to give us a five-star rating! Glad to know that Riza, Maryann and Ronn did a great job for you. We completely understand how rewarding it can feel when your problem is solved professionally and efficiently. Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help!
Wondershare software support…
Wondershare's support is amazing, my issue was resolved immediately. My purchased software is excellent, easy to use and intuitive, providing me exactly what I require.
15 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Richard, we are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved within minutes, and I'm glad to hear that our support team was able to accomplish that for you. Definitely, I'll relay that message to the rest of our team!
I got very good service and all problems were solved
I got very good service and all problems were solved quite fast. It couldn't be better !!
18 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Thord, thank you for taking the time to give us a five-star rating! We appreciate your high recognition and are glad that you had a positive experience with our customer service team. We are committed to providing top-notch service and support to our customers, and your feedback motivates us to continue doing so.
Filmora allowed me to edit some old…
Filmora allowed me to edit some old family home movies from the 1960s and create clips that I can now show to family members.
For years I did not know how to edit video. Using Filmora in a few hours I was able to edit the videos.
For a beginner like me the program is perfect.
18 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Michael, we are thrilled to hear that you enjoyed your experience with Filmora. Our team works hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation. We appreciate your support and hope to continue providing you with the best possible experience!
It was my fault!!
As a result of my own incompetence I managed to tangle up my latest update of Wondershare. Trying various 'solutions' of my own making, I made things worse. Got in touch with customer care and within minutes the problem was solved by a person of superlative courtesy and patience. I have been a big fan of Wondershare ever since I installed the then version some years ago. Folks, keep up the Good Work, the program gets better and better.
11 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Alistair, we are glad to hear that our team exceeded your expectations. We appreciate your support and hope to continue providing you with the best possible experience!
great support
I invoke a wrong email address when I purchased V15 of the Unconverter. Since the email address is invalid, I cannot change it to a updated email address. The support team looked after the problem and resolved within a day with chant and a couple of emails. Three people are involved in the problem but it went so smoothly. Thanks for the support team.
18 August 2023
Unprompted review
Reply from Wondershare FamiSafe
We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved efficiently, and I'm glad to hear that our support team was able to accomplish that for you. Definitely, I'll relay that message to the rest of our team!
EXCEPTIONALLY EXCELLENT SERVICE
Exceptional excellent service ( like Amazon)
1 promptness in reply
2. Understanding the issue
3. Resolving the issue Ina zippy.
17 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Subhash, we are happy to hear that our customer service team did a great job for you in a prompt and professional way. At our company, we take pride in providing exceptional customer support to our customers, and we believe that responsiveness and professionalism are key to achieving this. Our team is dedicated to ensuring that all our customers' inquiries and concerns are addressed promptly and accurately, and we are thrilled that our efforts have met your expectations!
Scammers no refund
Scammers
Did not ask nor used product asked for a refund repeatedly- blanked
AVOID AVOID
14 August 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Fiona, we are sorry to hear that you are demanding a refund for this product. Kindly note that if there is a technical issue that could not be resolved or a compatibility issue within 7 days after purchase, we will offer a refund.
Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
As we are not sure the specific problem you are encountering, would you please send us your order number or contact email after receiving an invitation from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. Your patience is highly appreciated!
It's really a bad joke that you have to…
It's really a bad joke that you have to pick up the child's cell phone for "EVERY" action and have to confirm "EVERY" action with this......how is that supposed to work for a 12-year-old teenager.
Is it so difficult that you can change settings without constantly having to pick up the child's cell phone?
12 July 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Snollie. Thanks for sharing your experience. Sorry to hear that this software didn't work as the way you expected. We desperately hope to investigate this problem (have to pick up the child's cell phone for "EVERY" act), however, the current information is too limited. Would you please send us your contact email after receiving an invitation from Trustpilot? You may drop an email at customercare@wondershare.com as well. Our technical support will contact you to confirm more details and then help you out in a targeted manner.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
Software Mill with Canned Message for “Helpline”
First off, got scammed by their fake “reviews” blogsite that purports to rate the top family protection software and of course they rate their own software as #1. Silly me should’ve checked their website, to confirm that they were just hawking their own wares.
Next up, I of course, I entered my credit card info for their free trial because I was in a hurry, and I just wanted something to try out to protect our home Internet. Next, I went to the Apple App Store to download the iphone app. They seem to have a good ratings on the surface, but looks can be deceiving since the ratings are for all versions of the apps. Apparently, a lot of the recent ratings are super low (as in 1 out of 5 stars). I decided that I wanted to back out and that’s where the fun began.
I went to the account and tried to cancel it. For some reason their website wasn’t allowing me to cancel at the time (yes I tried different browsers), and it was impossible for me to cancel it. Since they had a bunch of different software types, and a nice, orderly website, I assumed that they were a responsive, helpful company, but found that they were only helpful unless I wanted to wnd the relationship. I called them (multiple times) and the Famisafe dept. just goes to a voicemail that says that no one is available. Seems a little sketchyl. I next sent them a request via their built-in help to cancel my trial, and requested that they not to bill me. Did not get a response right away and I got busy with my own life, assuming that they would be working on it. A little while later I get an alert on my phone that I was billed for a full year of their unwanted service. Keep in mind that I’ve never actually used the service, and that I’ve sent an email and called multiple times to cancel it. I reached out to their help again and requested a refund and that they stop billing my card. Of course they route me to the page that didn’t work earlier asking me to cancel it myself, and completely ignored my request for a refund. Apparently their refund policy translated from legaleese can be summed up as “too bad”. Then I got multiple emails back from their “help” desk asking questions unrelated to “refund my money and stop fraudulently charging me after I notified you in writing to cease and desist billing me”. It confuses me how they put so much time and effort into “helping” but can’t see that robbing people that ask to not continue and not be billed is somehow ok? Literally they could lose thousands of customers through a bad review, but someone upstairs decided as a rule to not offer refunds basically ever. If you happen to also get taken advantage of, just report it right away to your credit card and dispute the fraudulent charge.
Also, I went to opendns.com and got a free “set and forget” option that uses AI to filter your internet for you at the router level. Sounds complicated, but basically you just enter in opendns’s ip address into your router and tick or untick the things you don’t want getting in (porn, gambling etc) and voila, much safer internet without the crazy hassle of these other guys. Just youtube opendns.com if you need step by step directions and use great caution with this outfit.
27 June 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Jaye. Thank you for sharing your experience. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has problem using this software. We'll keep improving and bring a better experience for each user. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm.
https://support.wondershare.com/contact/request.html?type=phone
Our team is always working hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation, and this is the reason we can get positive reviews from our loyal users.
We are sorry to hear that you didn't have a fluent experience to cancel the subscription, it is your feedback like this to help us constantly improve our program by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved.
Back to your refund request, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. So that we can provide some suggestions or do further improvements accurately. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. Seek your kind understanding.
Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? Our senior support team will investigate it further and do the needful assistance.
Your patience is highly appreciated!
Had the app for over a year now its not…
Had the app for over a year now its not working deleted & reinstalled now trying to charge me £51 even though i've payed my subscriction for year no log in page what a joke
29 May 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Julie. Thanks for sharing your experience. Sorry to hear that you didn't have a good experience with our subscription mode. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please let us explain it in more detail and see how we can help you solve the issue further.
Kindly note that the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it manually. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it timely. Seek your kind understanding.
If you don't want to keep this subscription, we invite you to go to your account center and cancel it manually. After that, you'll not be charged again during the next billing period.
https://accounts.wondershare.com/web/subscription
We are willing to invetigate the problem (software not working) further and then provide instructions or suggestions in a targeted manner, however, the current information is too limited. Could you please send us your contact email or order number after receiving an invitation from Trustpilot?
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
Some peace of mind
Famisafe is what me and my wife really were looking for.
Now, we can be sure that our kid is focused on his classes; and so the teachers confirmed.
11 May 2023
Unprompted review
Reply from Wondershare FamiSafe
Hi Oscar. Thank you for your kind and positive feedback! We are thrilled to hear that Famisafe do a great help for you to better take care of your kid. Our team works hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation. We appreciate your support and hope to continue providing you with the best possible experience!
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