Poor customer experience in the parts department. Felt like we were Inconveniencing her day by trying to give Family Leisure business! We walked out and would rather go deal with a company who want... See more
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Purchased new hot tub October of 2025, went with the "easy" care system. It has been an issue from day one after over $600.00 in chemicals, new filters 3 complete drains and re-fills they finally sent... See more
I still haven't received a shipping confirmation and I ordered over a week ago. also I didn't receive a military discount. im a disabled vet, this is America and I fought for this country and should g... See more
Giving 1 as unable to give 0 stars. Ordered over 1 week ago, got initial confirmation of order and emailed a few days ago to query shipping of my order and no response, no further emails re shipping... See more
Company replied
Company details
Information provided by various external sources
Family Leisure promotes relaxation of the highest order for the entire family. Our product offering has expanded to include pool tables, trampolines, tanning beds, spas, above ground pools, inground pools, patio furniture, game tables, custom fireplaces, outdoor and indoor bars, all of the fixings for outdoor kitchens and more.
Contact info
6283 Oaklandon Rd, 46235, Indianapolis, United States
- 877-775-3478
- customercare@familyleisure.com
- familyleisure.com
1.7
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Family Leisure
Thank you for your purchase and the review, we hope you are pleasantly surprised by the install and have many years to enjoy the new product.
Great online ordering
My recent order of a ladder for the pool arrived quickly, was as described, and easy to find what I wanted on the website.
3 May 2020
Unprompted review
Reply from Family Leisure
Alisha, thank you for shopping with Family Leisure and sharing the positive feedback.
Josh at the Birmingham store is…
Josh at the Birmingham store is fantastic! It’s great doing business with this store. Best purchase I ever made. Permasalt pool is wonderful!!
2 May 2020
Unprompted review
Reply from Family Leisure
Awesome review and feedback - we appreciate you!! Enjoy the pool!
Said next day delivery here I am a week…
Said next day delivery here I am a week later and still No part
2 May 2020
Unprompted review
Reply from Family Leisure
Susanna, I apologize for the confusion. Our website will state next day, 2 day or 2-4 day, etc "shipment", which means it will ship - or leave the warehouse - next day, 2 days, etc. The time of delivery is not stated of the website...nor can we promise delivery times, especially during this pandemic season when many delivery services were definitely behind and taking extended time to deliver. I see your part was delivered on Monday, so I hope everything is working properly and you are satisfied with the part.
Permasalt Pool Chemicals
Great value, products were delivered in a timely manner, their videos have been extremely helpful.
2 May 2020
Unprompted review
Reply from Family Leisure
Michelle, we appreciate your business and the review.
Courteous and professional
Courteous and professional. Great customer service.
1 May 2020
Unprompted review
Reply from Family Leisure
Carl, thank you for your business and the review!
The purchase went fine;however I never…
The purchase went fine;however I never received any kind of confirmation the item shipped until I had to email a few times.
Also we were really disappointed to see that the brackets did not come with the swing so we can’t even use it. They should be advertise much better on the website - that it doesn’t come with brackets
1 May 2020
Unprompted review
Reply from Family Leisure
Sara, I am happy to hear the purchase and product were satisfactory. When the items are not located within our facility and need to be shipped from a vendor, unfortunately we have no control of their communication nor do we receive shipping updates from them. We agree that would be a great service for them to offer. Enjoy your new items and we hope to serve you well in the future.
excellent transaction
excellent transaction, well packaged with fast shipping, however I missed going to your store and dealing with your associates
29 April 2020
Unprompted review
Reply from Family Leisure
Kevin, thank you for your loyal business. We are all sad to see one of the Family Leisure locations close their doors. We are here to help online or a phone call away.
Wonderfully simple
Ordered gorilla pad late on a wednesday. Had the package on my doorstep Saturday. Packaged well. Such an easy transaction, wish all companies could operate this way.
29 April 2020
Unprompted review
Reply from Family Leisure
Christina, thank you for ordering from Family Leisure. We appreciate your business and the positive feedback!
I did have to call 3 times to get…
I did have to call 3 times to get code70 , was nice when local store was around recently closed in
Mn
29 April 2020
Unprompted review
Reply from Family Leisure
Travis, glad it worked out. I'm available to trouble shoot any time.
Marlas Robrock
317-823-4448
Great service
29 April 2020
Unprompted review
Reply from Family Leisure
Jason, thank you for the review!
I was very pleased with all aspects of…
I was very pleased with all aspects of my purchase. I purchased the Treasure Garden 50 lb. umbrella base. The quality of the product is great. Shipping time and packaging were excellent as well. I will order from Family Leisure again!
28 April 2020
Unprompted review
Reply from Family Leisure
Debra, we appreciate you choosing Family Leisure and sharing your good experience.
Reply from Family Leisure
Cindy, thank you for the review!
Easy ordering
Easy ordering, on time arrival in times like these, I'll be swimming this week, at home.
28 April 2020
Unprompted review
Reply from Family Leisure
That's awesome news! Enjoy! We appreciate your business!
Thanks for the great service and price
Thanks for the great service and price. We received our order as requested. The free shipping still arrived in a timely manner.
28 April 2020
Unprompted review
Reply from Family Leisure
David - thank you! We appreciate your order and your review!
Great products and delivered on time.
28 April 2020
Unprompted review
Reply from Family Leisure
Thank you for the review, Brian!
Family Leisure has very friendly staff…
Family Leisure has very friendly staff and the hot tub products are super reasonably priced! I love all the products they sell. I have nothing but great things to say about them.
27 April 2020
Unprompted review
Reply from Family Leisure
Thanks so much for the awesome feedback and we really appreciate you sharing your impression of Family Leisure
Had everything I needed to get our pool…
Had everything I needed to get our pool opened.
27 April 2020
Unprompted review
Reply from Family Leisure
Thank you, Betty. We appreciate the order and the review.
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