I recently had the pleasure of interacting with the helpdesk team, and I must say they exceeded my expectations. Their direct communication style pleased me. They responded swiftly and friendly and I... See more
Falinas
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 3 weeks ago and in spite of their repeated promises to send the articles, I have not received anything. They keep stalling and leading me on with false promises. UPDATE: after a lot of hassl... See more
Company replied
Bon support client de Karl.
I am so happy with Falinas! I purchased a luxurious parfum for very low price for my loved one ! Thank you Falinas!!
Company replied
Correct information
Correct information, not a long waiting time, good response to my response.
9 December 2024
Unprompted review
after-sales service is efficient via…
after-sales service is efficient via chat
21 November 2024
Unprompted review
Whaow!
Great experience dealing with cool people to solve a basic issue
2 November 2024
Unprompted review
Helpdesk interaction
I recently had the pleasure of interacting with the helpdesk team, and I must say they exceeded my expectations. Their direct communication style pleased me. They responded swiftly and friendly and I received a clear solution to my needs.
27 June 2024
Unprompted review
Good 😊👍very good and excellent…
Good 😊👍very good and excellent experience
5 June 2024
Unprompted review
There was a small issue regarding a…
There was a small issue regarding a payment, and they corrected it immediately. So, many thanks
27 September 2023
Unprompted review
Reply from Falinas
Dear Yves,
Thank you for the review and we are so glad that you are happy.
Feel free to reach out to us anytime.
Best regards
Ayla
Just a scam. The most unethical company
Just a scam.
I ordered here because I found a product from a brand quite rare.
I showed you had to register but they offer free memberships (no more information shown)
What is my surprise that a few days later I have a charge of 47€ on my account!!!
I go to the website and see that they charge you automatically, change it for credits, force you to use them in less than 30 days or they expire.
I saw the option to cancel the next charge. What is my surprise that today I had ANOTHER automatic charge of 6.95€.
THEY CHARGE YOU FOR NOT CHARGING YOU!
And of course, no information shown when you make the action on their site
So far I've been charged 59.33€ for a shower gel of 2.38€ that I still haven't even received
EDIT!! They tried to buy a positive review from me! They return my money if I delate this review. The most unethical company I've ever encountered.
28 November 2022
Unprompted review
Reply from Falinas
Dear Mónica ,
We're genuinely sorry to hear about the issue you've encountered, and we understand your frustration. It's important to address your concerns and provide clarity regarding our website and services. It appears there might be a misunderstanding, and we'd like to explain our concept to ensure you have a better understanding.
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
If you believe you've encountered issues with your account, we encourage you to contact our customer service team at support@falinas.nl .
Best Regards,
Oliver
Absolutely scammer site
Absolutely scammer site. They automatically sign you up as membership to charge membership fee every month for 8,95, even purchased with non-member price. Be aware of this type of websites especially selling cosmetic products. From my experience, they all work the same way to steal your money without even informing you. By hiding the membership and direct debit clauses in their term and conditions, they get away from being prosecuted. This business(scam) model should get attention from law makers. Millions of victims just went silent coz scammers knows how to cheat the law.
12 July 2022
Unprompted review
Reply from Falinas
Dear Jia,
We're genuinely sorry to hear about the issue you've encountered, and we understand your frustration. It's important to address your concerns and provide clarity regarding our website and services. It appears there might be a misunderstanding, and we'd like to explain our concept to ensure you have a better understanding.
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €8,95 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
If you believe you've encountered issues with your account, we encourage you to contact our customer service team at support@falinas.nl .
Best Regards,
Oliver
Definitely a SCAM
Definitely a SCAM
Got caught by not noticing a box ticked by default tricking clients to subscribe à totally useless, misleading and crooked membership. I noticed the automatic withdrawals on my credit card after about one month.
I reported them to the trade authorities in NL and DK and got my lawyer after them. We will take them down and go after the scan runners personal liabilities. They will enjoy the ride.
19 February 2022
Unprompted review
Reply from Falinas
Dear Laurent,
We're genuinely sorry to hear about the issue you've encountered, and we understand your frustration. It's important to address your concerns and provide clarity regarding our website and services. It appears there might be a misunderstanding, and we'd like to explain our concept to ensure you have a better understanding.
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
If you believe you've encountered issues with your account, we encourage you to contact our customer service team at support@falinas.nl .
Best Regards,
Oliver
I hate it having shopping with FALINA!!!!!
Terrible experience that the first order was lost and received zero compensate, What's the worst, they charge membership cost from your credit card, per month 24.95 euro as account balance. That means you have to stick to their shop for every shopping unless you would like to lose the balance. Very complicated customer experience and I will never come back again!!!!!!!!
7 August 2021
Unprompted review
Reply from Falinas
Dear Fionna,
We're genuinely sorry to hear about the issue you've encountered, and we understand your frustration. It's important to address your concerns and provide clarity regarding our website and services. It appears there might be a misunderstanding, and we'd like to explain our concept to ensure you have a better understanding.
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €24.95 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
If you believe you've encountered issues with your account, we encourage you to contact our customer service team at support@falinas.nl .
Best Regards,
Oliver
Finally a refund
I ordered 3 weeks ago and in spite of their repeated promises to send the articles, I have not received anything. They keep stalling and leading me on with false promises. UPDATE: after a lot of hassle and delay I finally got my refund. But this is not how it's supposed to be...
17 June 2021
Unprompted review
Reply from Falinas
Dear A S,
We hope this message finds you well. We wanted to express our sincere gratitude for your understanding and loyalty as our valued customer. We appreciate your recent interactions with Falinas and wanted to address your concerns.
We sincerely apologize for any inconvenience you faced with the delivery of your product. After investigating the matter, it appears that the delay and communication issues were primarily due to the delivery company responsible for handling your order. We understand how frustrating such situations can be, and we're taking steps to ensure better coordination with our delivery partners.
Should you have any more questions or require further assistance, please feel free to reach out to our dedicated customer support team at support@falinas.nl . We are here to help and ensure your shopping experience with us is as smooth as possible.
Once again, we appreciate your understanding and your choice to shop with us. Your satisfaction is our top priority, and we look forward to continuing to serve you.
Best regards,
Oliver
Theives
Like many others my mother was caught out by these theives! Last Novemeber she received her 1st purchase, but then a few weeks later noticed Falinas had taken 3 extra lots of £24.90. She contacted them to be told she had unwittingly signed up to membership by selecting the cheaper price and couldn't have the money refunded but could spend the credits. She placed another order to spend the credits but low and behold the items have never arrived. Many, many emails and online chats have taken place always with the same automated replies, An apology and the promise to send out within the next 3-5 days. This company is just going to rob as many people as they can until they get taken down!
21 February 2021
Unprompted review
Reply from Falinas
Dear Rebecca ,
We're genuinely sorry to hear about the issue you've encountered, and we understand your frustration. It's important to address your concerns and provide clarity regarding our website and services. It appears there might be a misunderstanding, and we'd like to explain our concept to ensure you have a better understanding.
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a £24.90 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
If you believe you've encountered issues with your account, we encourage you to contact our customer service team at support@falinas.nl
Best Regards,
Oliver
I am so happy with Falinas
I am so happy with Falinas! I purchased a luxurious parfum for very low price for my loved one ! Thank you Falinas!!
10 December 2020
Unprompted review
Reply from Falinas
Dear Larisa,
Thank you for your review
We are really happy that you are satisfied with our website
Wishing you a wonderful day!
Kind Regards
Oliver
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.