An update to my review that happened almost 2 years ago. A couple of days ago I was contacted by Rosa from Escalation Team by an email suggesting to refund the membership fees in amount of 62.13... See more
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The price 💲 and ease of ordering, now just wait and see how the delivery and item are, fingers crossed 🤞...to be followed 😅...thank you Caroline for your swift response 😊, like I said though;"to b... See more
Company replied
Company is very good with some missunterstand about membership. After all you can by good cheap stuff in good price.
Company replied
Avoid at all costs, this website is a scam. I made an order and as soon as the money was taken from my card the order was cancelled. The order was cancelled before I even received the email... See more
3.4
Average
806 reviews
Hasn’t replied to negative reviews
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Everything works fine!
Everything works fine!! nothing bad to say only Happy happy,Joy,joy....
25 September 2024
Unprompted review
thanks for the help and refund
1 July 2024
Unprompted review
An update to my review that happened…
An update to my review that happened almost 2 years ago.
A couple of days ago I was contacted by Rosa from Escalation Team by an email suggesting to refund the membership fees in amount of 62.13 EUR.
I haven't seen it and I received a call.
It is unpleasant that this situation has happened in a first place, but It is satisfying that the company wants to make it right.
16 June 2024
Unprompted review
Very good service if you know how to use it😊
Company is very good with some missunterstand about membership. After all you can by good cheap stuff in good price.
19 April 2024
Unprompted review
Reply from Falinas Home
Dear marija pesovic,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards,
Scott
Attention
Attention! This is a big fraud.Thanks good I read all of their 3 mails, after placing the order and paying, because otherwise I would not know that I became a VIP member (really do not know when this happend) and that they intent to charge me (I never gave the permission) 47 euro for this membership. And you can not cancell this membership right away, you need to wait for 24 hours.
Oh my good...this is crazy!!!
I just wander how this can be legal and how come after so many people complaining they can still work on line.
I never sign or saw anywhere while buying anything about VIP membership. Just after I bought something I got their mails....and this makes them legal I guess! It is a well thought fraud, that's what it is!
I asked them to cancel the membership and they cancelled my order also that I already payed and never asked to be cancelled.
They just do what they want, don't they and after they send you an email about it and they are covered with that, saying everything is legal and correct. I never had this kind of experience on line while buying cosmetic
Now I will be much more careful.
Update!
Today they wrote me they rufunded the money for the order they cancelled (16.30 euro) and that they want to inform me that they made a refund of 6.95 euro (not 16.30). I went to see my account and they did not refund me, they accredited 6.95 from my account without my permission. I had to move the money from this credit card to another account in the way that they can not take the money without my permission anymore. In the meantime they own me 6.75+16.30 euro now and all this lost time, because when someone steals money from your account, it is not a nice feeling!!!!
Right now they are asking proofs for this review and doing everything to put it away.
I think that many negative reviews should question this company, not the people that had bad experience.
12 April 2023
Unprompted review
Absolute scam
Absolute scam
I will keep writing everywhere
Customer service explained.
21 December 2023
Unprompted review
Reply from Falinas Home
Hi Course ,
We apologize for any frustration and inconvenience you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously.
To address this issue, please contact our customer support team at support@falinas-home.com. with your specific details, including any order numbers or relevant information. We are committed to investigating this matter thoroughly and resolving it to your satisfaction.
We understand the importance of your concerns, and we appreciate your patience as we work to rectify the situation.
Thank you for bringing this to our attention.
Best regards,
Oliver
Satisfied with my purchase
3 June 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Very easy to buy
13 May 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
So far so good
9 May 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Good experience
8 May 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Easy to use and pay
3 May 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
perfect thank you
1 May 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
it's first time for me i hope…
it's first time for me i hope everything going well
1 May 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
Very important
The product is just as I wanted it. The delivery was very fast. Excellent service. Thanks
13 April 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
every thing all right
8 April 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
I have just bought a product
I have just bought a product so I don't know yet how it will go. I hope it will be fine.
1 April 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
easy and cheep
30 March 2023
Unprompted review
Reply from Falinas Home
Thank you for taking the time to share your positive experience with Falinas Home! We're delighted to hear that everything went well for you.
At Falinas, we strive to provide excellent products and services to our customers, and it's always rewarding to receive positive feedback. Your satisfaction is our top priority, and we appreciate your support.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Oliver
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