They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
382 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top shop
Top products, shipping as described. Nice mail communication. Gladly again at any time!
14 August 2023
Reply from falanparts.com
Dear Chris,
Thank you very much for the review.
Always nice to work with you :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Poor responsiveness to email
Poor responsiveness to email. There is no direct phone number.
3 August 2023
Reply from falanparts.com
Dear Edi,
Thank you for the review.
The response to your emails was indeed slow. Which we apologize for.
I see that it did get solved, however :)
And we do have a phone number. You can find it at the bottom of our website to chat with us through what's app. Calling us can be done on request since we prioritize chats and emails to help out all our customers.
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Perfect business
10 August 2023
Reply from falanparts.com
Dear Bora,
Thank you for the review.
Enjoy the ECU :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Hi Behre,
Thank you for the review.
Enjoy your new parts :) Hope to see you back again soon.
Best regards,
Falan Parts Team 🛵.
Little to no communication on orders…
Little to no communication on orders placed 30 may. Despite their 24h reply policy. Seems like first and last i spend money here.
12 July 2023
Unprompted review
Reply from falanparts.com
Dear Paul,
Thank you for the review.
As you know, you placed a pre-order with us. So it indeed takes longer to get something delivered. The package would have been sent out today, but we refunded you instead, as you requested.
We apologize for the lack of replies. Your email was archived by accident, making the complete email row invisible in the general inbox. Since no new emails were sent separately, we did not see it, which is, ofcourse, our fault.
Luckily we could help you out within an hour after seeing the review :)
We hope you still have the vario cover on your GTS one way or another.
Best regards,
Team Falan Parts 🛵
Good return policy
Got the wrong item, but exchange was no problem and delivery was fast!
18 June 2023
Reply from falanparts.com
Dear Florian,
Thank you for the review.
Mistakes happen. But we are always there to solve them!
Glad we could help you out so fast.
Enjoy the speedometer :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Without DHL Trouble would ne star
13 June 2023
Reply from falanparts.com
Dear Oliver,
Thank you for the review.
Shipment companies can indeed be a hassle...
But luckily, it arrived fast after our calls. Hope you will enjoy the shocks.
Best regards,
Team Falan Parts 🛵.
Exellent service
25 April 2023
Reply from falanparts.com
Dear Dardan,
Thank you for the review.
We are happy to see that you like our service. Enjoy the fantastic indicator kit. They, for sure will look great.
Best regards,
Team Falan Parts 🛵.
Great online shopping experience
My order arrived promptly within three weeks. All queries that I made via email regarding shipping by DHL were replied to on the following day by Noah. Overall my experience has been a pleasant one and my Vespa parts are beautiful and of great quality.
28 June 2023
Unprompted review
Reply from falanparts.com
Dear Karim,
Thank you for the review.
We are happy to see that you liked our service. That is always our priority. Sadly, the postal service (as always) ruined the day. But after all, it arrived in good hands.
Enjoy the great selection of parts :)
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Dean,
Thank you for the review.
That is how we love to see it. We hope you like the parts!
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Jari,
Thank you for the review.
Great, you liked the service and quick delivery.
This time DPD was very fast :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Good service
24 May 2023
Reply from falanparts.com
Hi Ivica,
Thank you for the review.
Happy to hear you like the rims. Enjoy the amazing setup :)
Hope to see you back soon.
Best regards,
Team Falan Parts 🛵
Reply from falanparts.com
Hi Torben,
Thank you for the review.
DHL, indeed was a bit slow with your delivery. But we are glad you like the levers :)
To solve the shipment delays on normal shipping, we are also adding express options to all our EU customers. This for sure will help with the delivery time.
Despite DHL being a bit slow, we hope to see you soon.
Best regards,
Team Falan Parts 🛵
Warning! Or…?
”Warning! Do not buy from this shop…” This was the start of my first, rather sour, rewiev as I had to wait over six months for my brake caliper. Which never seems to arrive, or received any refund. But after conversations, it seems that they are doing what they can to find a solution. When it's all done, I'll leave a completely honest review. Have hopes that it can be good. Hopefully I can leave five stars if it is as good as I can wish!
12 June 2023
Unprompted review
Reply from falanparts.com
Hi Mathias,
Thank you for the review.
Ah bit shocked to hear this. But glad to see that you an Noah are getting to something even better than before when it comes to the parts list. We hope it works out :)
Also, we do have a phone number. You can it use on whats app. But from the looks of it, you wont be needing it.
Best regards,
Team Falan parts 🛵.
Reply from falanparts.com
Hallo Herbert,
Vielen Dank für die Bewertung. Wir schätzen es.
Ich hoffe, Sie bald wieder bei uns einkaufen zu sehen :)
Grüße,
Team Falan Parts 🛵
Good service and help over chat👍
15 May 2023
Reply from falanparts.com
Hi Mikkel,
Thank you for yet again another order at Falan Parts. Always a pleasure to help you out.
Hope to see you back again soon :)
Best regards,
Team Falan Parts 🛵
Great place to shop for all your Vespa…
Great place to shop for all your Vespa needs. Great service and advice on products. If you’re looking at upgrading, modifying or that special part that is hard to find Noah from Falan parts will definitely be able to help you.
Would definitely recommend. Thank you Noah for all your advise my Vespa looks great with all the parts I installed on it
14 April 2023
Reply from falanparts.com
Dear Mike,
Thank you for yet again a great review from you.
Working with you and selecting the right parts is always a blast.
We hope to see you back again soon for some more upgrades :)
Best regards,
Team Falan Parts 🛵.
I ordered 2 parts was in stock on the
Heb 2 onderdelen besteld 1 er van was niet leverbaar krijg netjes e-mail er over top service
22 May 2023
Unprompted review
Reply from falanparts.com
Dear Achie,
Thank you for the review.
Good luck with the project.
Best regards,
Team Falan parts 🛵.
to mount Brembo calipers you need to…
to mount Brembo calipers you need to make modifications and change rims. it was not said
.. 1 month for shipping and wrong color of the €340 rims.
Dopo 1 mese arriva il colore dei cerchi sbagliato e le pinze freni brembo non si possono montare senza cerchi e senza molare (GRATTARE )il sensore ABS..
2 May 2023
Reply from falanparts.com
Hi Alan,
Good to hear from you. And thank you for the review.
The Brembo 4P callipers are indeed large on the Vespa Sprint rims. But with the Zelioni adapter, they fit perfectly. The only thing that needs to be done (depending on the banjo bolt you use) is to grind of one side of the bolt to make it fit :)
No further modifications are needed. This is also stated in the product description.
We helped you with this via what's app three days in a row just to be sure you would get the fitment right:) But sadly, you did not get the fitment right (offset in your rim, which we can not do much about). You decided to try our CNC rims since these have a deeper cut in the side profile.
We also helped you with this and even gave you a discount + free shipping so that the disappointment of the fitment could be compromised, even though it is not our fault.
However, when we communicated about the rims you wanted, we had some miscommunication. You showed us gloss black rims on the pictures but gave us the code for the matt black rims. We thought you wanted the gloss black ones since all the images showed that version, and you were talking about it several times.
After you gave us the go-ahead, we put the order in our system and sent you a confirmation email with all the details. We always do this so that you can double-check all parts and or address information. Since you had not commented on this, we shipped the rims the next day.
After the shipment arrived, you noticed the rims were gloss black instead of matt black, which led to you contacting us again and is more than evident since you wanted them in matt black.
We can see Alex is still helping you out with this. We hope he can find a solution for you.
We wish you the best of luck with the fantastic setup and the rims that will fit with the Brembo despite the colour you eventually choose 😎.
Best regards,
Team Falan Parts 🛵
Very good shop with wide range of…
Very good shop with wide range of products for vespa 👍🏻.All products as discrived, delivery also very good
4 May 2023
Reply from falanparts.com
Hi Luc,
Thank you for the review. We really appreciate it.
Good to know that you like the parts. Enjoy it :)
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.