falanparts.com Reviews 382

1 year ago I thought it was the best scooter webshop, but now it's the worst since my last order.

Package took over a month to arrive. Was lost for 2 weeks

The delivery time was really bad for me.
Beside the fact that you have to pay for everything like transport, payment system… at the end the product is not anymore reasonable priced and the performance is (even your are charged) really bad!!!

The delivery time for transportation (in my choice initially UPS) was unreasonable for year 2024!!!. They ignored my UPS wish and I got DPD as forwarder and after 10 days (6 working) days I got finally my ordered products!!!!
From my view it is obvious if a person selects & pays 10 bucks for UPS that he wants it quick.
Again no responsibility and they put the shame on DPD, even it was their choice.
So my recommendation is not to use Falan ….

Everythink went great, good product and kind conversation. PERFECT DEALER

Ordered 'Classic' tail bags for my Vespa. Delivered quickly and very well packaged. Great product too. Would order again from this company.

Initially I had some issues with parts but everything was fixed up perfectly with replacement parts provided. Give them time and they will do everything they can to give you a good service, just be patient and everything will be perfect.

Best Price
Best Service

Good is: . Good selection of spare parts
To improve: shipment over 1 month inside Europe is absolutely too long.

The delay before the shipment. It taking way too long before my items will be shipped out.

Great service.

Recently I bought two items from Noah, to be shipped all the way to Kleinmond, some 100 km south of Cape Town. The shipment got lost in The Netherlands and Noah kindly sent the order again by courier. Brilliant baie dankie Noah! However DHL opened the parcel and one item had vanished when the parcel reached me. Again, Noah sent another item by normal mail. No thanks to RAM couriers in South Africa, the package was never delivered. I had to pay like R16 delivery, but was never able to get past RAM's confusing online payment scheme. I phone them at the number supplied in a sms message, and I got to a fax line - can you believe it! Anyway I live without that part, yet I am forever grateful for Noah's extra many miles.

I had some problems with DPD and Falanparts took care of everything. The items I received are top-notch.
I will visit this shop again very soon.

Thanks Falanparts

Great wheels, great company and customer service. Item arrived late due to erased address during transit but item finally arrived!

Disappointing customer care and approach. My order was over two weeks late and I received it instead of within 1-3 working days after 15 days, since DHL being a courier service/subcontractor of the sender, lost it. In the meantime it took me a couple of days to get a reaction and response from Falan parts staff. Honestly, I expected that they would have a different approach and attitude towards the customer, and that they would resolve the situation in a different way so that the customer would not suffer due to default of their subcontractor (for example, that they would have taken this as a business risk and resend a new shipment at their own expense). Instead, they just refunded me the shipping costs and the package arrived only after 15 days.

Came across Falan Parts on the web.

Was a little skeptical, however saw some good reviews.
Took the plunge and ordered items.
Email FP with regards to the order and didnt take long for Noah to follow up accordingly, provided tracking number etc.
Noah/FP is responsive!
I think he may have also secretly upgraded my delivery since it came fast!

Item came well packed, items came as described.

Dont ever hesitate to order from Falan Parts.
I am from Singapore and i will definitely order items again without any doubt! 🙌🏼

Very helpful with troubleshooting. I was having issues with my LED turn signals working properly after installation. Falan parts was very quick to respond and they helped by walking through the process of how they install these lights so that we can see if i made any mistakes. I ended up getting the lights working after some adjustments, but i would not have been able to do it as quickly without the advice from these guys, as I would have second guessed all my work and likely started from scratch. Thank you! :)