They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
382 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The cover turned out to fit perfect on…
The cover turned out to fit perfect on my Vespa PX 😄 Quick delivered too.
But the government charged me toll..😑 Not your fault. Keep up the good work.
8 April 2025
Fast delivery despite the odds
As a result of a misplaced parcel, Falanparts sent a new set using a much more expensive DHL service that reached me in Singapore in a very short time.
Thank you for taking responsibility for something that wasn’t and making my purchasing experience more pleasant.
2 April 2025
Waiting delivery to much
Waiting delivery to much, they didn’t have parts that I ordered on stock
21 March 2025
Reply from falanparts.com
Dear Ilirian,
Thank you for your review.
We are glad that you are happy with the part :)
Hope to see you back again soon.
Best regards,
Falan Parts 🛵
Phenomenal comunication
Phenomenal comunication, fast service, accurate information....
19 February 2025
Reply from falanparts.com
Dear Marko,
Thank you for the review.
We try our almost best! Enjoy all the parts.
Best regards,
Team Falan Parts 🛵
Quick and accurate delivery
22 January 2025
I experienced delay in…
As someone else I experienced delay in getting the item, 1 adhesive scooter logo. It took almost 1 month from Netherlands to Italy due to various trouble with UPS. Anyway I got assistance. However unfortunately the logo is too rigid and does not follow properly the bending of the scooter body. Lets hope the sticker holds
14 February 2025
Unprompted review
Reply from falanparts.com
Dear Neopensionato,
Thank you for your review.
Sadly it did not go as planned. Sometimes postal companies can be difficult to work with, especially if something goes wrong... We are happy that we could solve it in the end.
As for the logo, I see that this has already been solved for you :)
Enjoy.
Best regards,
Team Falan Parts 🛵
Falan Parts had what I needed
Falan Parts had items I was looking for which I could find anywhere else. I appreciated their prompt responses and the item arrived in a reasonable time at a reasonable price. I would recommend FP to anyone.
20 January 2025
Perfect ad always
30 December 2024
Trustable seller
2 December 2024
Falanparts have: Can be Trusted & deliver reliably, Worldwide
Falanparts have:
1. Organised website
have (for me Vespa) available spare
parts of which are not available
here in NZ or AUST.
2. Customer support via (
WhatsApp); this ensures
customers in my case
International are attended
to in a reasonable time.
3. The part I bougt via Falanparts
arrived here in NZ (19,000km)
in aprox. 2.7 weeks.
.
2 December 2024
I have ordered 2 times some parts from…
I have ordered 2 times some parts from falanparts, both times it didnt arived on tume, until I reminded them several times and asked what is the problem, I did get one shipment after 5 months😂. Also they never responded in written to mails, so quite bad communication as well. But afterall I did get the parts, so not horrible experience. But much space to improve. Its a pitty since they got wide assortiment of parts for Vespa.
6 November 2024
Reply from falanparts.com
Dear Dean,
Thank you for the review.
We have looked into it for you but could not find any emails from you at all. So the review does not really match the story :(
We did however email you, but without any reply... So we are not sure how you can tell us to improve when you do not reply.
As for your order being late. Sadly we have made a mistake with it. Which was solved right away as soon as you contacted us through our chat.
We also apologized for it and offered you an additional solution, which again, we got no reply on.
We hope you still enjoy the parts, however :)
Best regards,
Team Falan Parts 🛵
U.need better transportation service …
U must improve the speed to transport the package we are in 2024 and you transport by dhl with car and not by plane
23 October 2024
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