Fairstone Financial Inc. Reviews 

2,063
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 740 reviews, reviewers had a great experience with this company. Customers frequently commend the staff and customer service for being professional, helpful, and understanding, often going above and beyond to assist with financial needs. The service is described as efficient, providing quick approvals and solutions, especially for those unable to get assistance from traditional banks. However, some customers noted concerns regarding high interest rates, with some feeling trapped in a cycle of debt due to significant interest accrual and unclear payment structures. Additionally, issues with payment processing were mentioned, including unexpected charges after loan payoff or difficulty obtaining refunds. A few also found customer service inconsistent, citing unhelpful management or difficulty getting assistance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, patient, and... See more

Service

Users describe positive interactions with service, highlighting that the loan process was quick, easy, and... See more

Customer service

Clients share positive opinions on customer service, often highlighting helpful, professional, and friendly... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some finding the online payment process easy to... See more

Price

Consumers express significant dissatisfaction with pricing, primarily due to excessively high interest rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went by the store by 170 st They are superb in customer service and they explained in full details of what your getting and if your want it or not. I would recommend anyone to try this

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(2,063)

926 reviews in the last 12 months

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Rated 1 out of 5 stars

Insurance Scam

Windsor Ontario branch adds insurance without telling clients it’s optional. Adds a couple thousand onto your loan without you understanding. Currently fighting with the branch to remove it.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

They were very helpful and caring

They were very helpful! Went above and beyond to accommodate my work schedule even working late for my sake! Caring and always looking out to fit your financial situation! They explain everything openly and clearly!! Thank you guys and thank You Rum! I know I can count on him lol!!!!!

12 June 2026
Unprompted review
Rated 1 out of 5 stars

This company is absolutely a stay away

This company is absolutely a stay away. I paid off my loan as fast as possible because it was at 39.80% which is insane. Absolutely loan shark behavior to charge that much. Legit double credit card payments. First and last time I deal with this company.

14 June 2026
Unprompted review
Rated 2 out of 5 stars

Slow of refunding overages

I like the speed and approval process. On the other hand after I had paid my loan early, it took more than a month to get a refund on my overpayment. They are absolutely horrible when it comes to money owed to the client. I paid my loan off on May the 6th. It is June 12th and I still have not been refunded an overpayment.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Not honest

At the beginning they hid the insurance and told me that is the monthly instalment. When reading the contract and asked about it they tried to deceive me. I told them that if they force me to take the insurance I don’t need the loan anymore. They passed me to the branch manager who was very disappointed but in the end approved.
I made efforts to pay it off sooner. Super expensive. I called to see how much is the last payment and the branch was not able to tell me how much they will take from my account.
I made a complaint and was contacted too late. When I asked when are they giving me my money back they said in 20 days!!!!
So all in all they are not honest. Not worth it.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Not informed about insurance added or the cost of it.

I understand the high interest. But when i went in my payments were way higher than i estimated. He clicked some buttons and brought it down to a more reasonable number. But never said why the payments were different. And when i asked he never really had and answer. I found out after it was because he added insurance without even asking me. So my complaint was the 1200 dollar insurance the loan advisor added without telling me. He told me something about the estimated interest and thats why the loan was for 1200 dollars more than I received. And then skimmed right to the signature part before i could read anything. Never said it was for OPTIONAL insurance. Not once did he ask if i wanted that insurance. I went back to cancel the very next day. He gave me the form but again tried to give me some baffling answer rather than admit he was dishonest and probably broke the law. Now im stuck with higher payments than i should have had in the first place. And have to make sure the cancellation was sent in properly.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast & Efficient

Amazing experience with the manager Ankur and the associate Gurleen. They made the process so fast and easy can’t wait to recommended my family and friends about it.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

STRONGLY NOT RECOMMENDED.

STRONGLY NOT RECOMMENDED.

I took out a loan of $1,888 under a “no payments for 18 months” contract. Over the past few months, I had already paid approximately $1,400 toward the balance.

Unfortunately, I forgot to pay the remaining balance after my contract expired on April 10, 2026. As a result, a very high amount of interest was added, and my balance increased to $2000

I contacted customer service and spoke with an agent named Nikhel, but I was told that nothing could be done. I was very disappointed with the lack of flexibility and support. The experience left me feeling misled and SCAMMED.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Company

I pray for anyone not to be desperate enough to deal with this organization. Long after paying off your debt you will still be getting money removed from your account. It is the worst loan company to ever exist. Terrible company, Terrible Service!

3 May 2026
Unprompted review

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