AVOID!!! 186 days elapsed since signing the contract and the system is still not fully operational
AVOID!!!
It has now been 168 days since the system was originally scheduled to be installed and I am still battling with FairSolar to remedy installation and system performance issues. I was going to leave this review until the system was fully operational but lost patience.
In a nutshell:
* 186 days elapsed since signing the contract and the system is still not fully operational
* At least four different sub-contractors involved (so far)
* 6 visits to site (so far)
* A completely different system configuration installed v what was in the proposal as the inverter and battery configuration in the original proposal were incompatible
* No effective or proactive communication from FairSolar, I have had to chase them every step of the way
* FairSolar ignored my reports regarding "anomalies in both the raw data generated by the inverter as well as some quite odd actions by Deye Copilot" and as a result I have been losing money every day
* No post commissioning performance checks or support
This outfit redefines shonky operator, do not be swayed by sales patter and price, you will be disappointed.




