Fairphone Reviews 

I fully support Fairphone’s mission, but after owning both the FP4 and FP5, I’m done. The hardware quality and value for money are simply not there.

My Fairphone 5 has major issues: a terrible camera (despite past promises of upgrades), music app crashes, fingerprint sensor glitches, and an unsafe flashlight that automatically shuts off while working in the dark.

I’d gladly pay top dollar for a reliable, high-end phone, but charging premium prices for frustrating, mediocre hardware is unacceptable. I am deeply disappointed and switching back to another brand.

Where do i start?... they use to be a fantastic brand, i currently own a 2021 fairphone 3 and i'm absolutely not planning on upgrading it.
The reasons? starting from the FP4, they removed the headphone jack on top.
And now, in the big, new model, (FP6) they removed the easy removable battery, instead of making it easier to disassemble they decided to go the opposite way, remove useful stuff add weight and size, and add more screws to remove, in order to change your battery.
Few days ago they informed me that in august my FP3 will be obsolete, so, it'll never receive new updates. and you know what? better this way, i can buy a different brand and say goodbye to this now terrible company.

I bougt a phone from Fairphone-nl, wanted to get out of the google system. The choice was between Fairphone and Volla. I wanted to support a fair trade, so I chose Fairphone.
Well. You can not use this phone if you need access to daily apps To get that, you will need a gmail account. Everyone with a small amount of security knowledge know that this account is the easiest breakable if you want to hack someone.
So - how was it without a gmail account?
In the beginning I was able to connect it to an ordinary server. One night they updated the phone, and next morning I was unable to go online. Both on my home server and on 5G.
I contacted customer service - their answer - we are sorry to hear that, we understand your frustration - you can try this - or that - and so on.
They sent a list of questions that did not match my issues. I tried again. Just like talking to a brick wall.
Bottom line: I lost 750 Euro plus taxes. So much for having a heart for fairness.

This was my second Fariphone. I purchased this Fairphone 6 for a trip to the US. Upon entering the US, the phone went into a constant reboot cycle. The solution from support was to turn location off. So many apps require location on in order to function, such as maps and Lyft, etc. I had to buy a new phone while in the US which defeated the purpose of buying the Fairphone in the first place. Now I have two phones, one of which I do not need.

I just received my second replacement battery ordered from Germany just a couple of days ago. The delivery was fast, I was informed by UPS and pinged to say the delivery was complete. The small package was in the post box. (Well done UPS!!)
As to the Fairphone 3 I bought at the beginning of 2020 - it has been dropped many times, recently even into a lake where it completely submerged, was immediately fished out - the back was taken off, battery taken out .. and all was placed in a salty atmosphere for 24 hrs. It survived and still works. Let's see how much longer.
It is surely easier and cheaper to buy a different brand of phone but I stand behind Fairphone's persistent attempts at sustainability and fair trade.

Diese Firma ist das letzte. Mein USB C anschluss an meinen Fairphone 5 ist defekt nach 18 monaten nutzung. Seit mehr als einem einem Monat warte ich nun auf eine antwort von der Firma. Ich wurde Kontaktiert und mein Problem wird als solved abegstempelt!! Allerdings habe ich bis jetzt kein ersatzteil bekommen. Diese Firma zu Kontaktieren ist auch fast unmöglich. Eine Firma die ein Faires Handy verkaufen will soll auch Fair zu seinen Kunden sein. Aber sobald man diesen Schrott für 600 euro gekauft hat wir man nicht mehr Fair behandelt. Lasst alle die Finger von dieser Firma oder besser gesagt von den Smartphones!!!!
UPDATE Die Firma hat mir geantwortet: Sie werden kein ersatzteil per Garantie versenden, wenn ich ein ersatzteil will soll ich es kaufen!!! Um das USB C port repariert zu bekommen müsste ich mein Smartphone einsenden und sie würden es reparieren. Eine Frechheit für so eine Firma die sich FAIR nennt!!!!

UPDATE vom 31.07.2025
So jetzt habe ich mir dann ein neues USB C port gekauft bei Fairphone installiert und es funktoniert wieder. Es ist traurig dass so eine Firma nicht im stande ist solch ein Teil als Garantie zu ersetzen obwohl das Smartphone erst 17 Monate alt ist.
Und der Support ist sowieso unterirdisch schlecht.

LASST DIE FINGER VON DIESEM SCHROTT

This company is the worst. My USB C port on my Fairphone 5 is defective after 18 months of use. I have been waiting for over a month for a response from the company. I was contacted, and my problem is being labeled as solved!! However, I have not received a replacement part yet. Contacting this company is almost impossible. A company that wants to sell a fair phone should also be fair to its customers. But once you have bought this junk for 600 euros, you are no longer treated fairly. Everyone should stay away from this company or better said, from the smartphones!!!!UPDATE The company responded: They will not send a replacement part under warranty; if I want a replacement, I should buy it!!! To get the USB C port repaired, I would have to send in my smartphone, and they would repair it. It's outrageous for a company that calls itself FAIR!!!!UPDATE from July 31, 2025:

So now I bought a new USB C port, installed it at Fairphone, and it works again. It is sad that such a company is not able to replace such a part under warranty even though the smartphone is only 17 months old. And the support is anyway extremely bad. STAY AWAY FROM THIS JUNK.