Fairphone Reviews 29,154

I had to return my fairphone in the few days after bought it because I couldn’t pass the information from iphone. The process was quick, with personalized kind and clear answers by mail, and I have my refund.

I have paid twice for a display and battery. I have not received anything.

So far, I'm very satisfied with the quality of his devices. I currently (since 2025-09) use a Fairphone 6 running Murena /e/ OS and a Fairphone 6 running Android with Google; I won’t go into detail about the operating system, but it works very well on both devices.

I also have in-ear and over-ear XL headphones from the same manufacturer.

The biggest advantages of the phones and headphones include:
- high build quality,
- a very long warranty,
- the ability to repair them yourself,
- the availability of spare parts and how easy they are to obtain,
- friendly and helpful technical support,
- in the case of phones, excellent photo and video quality,
- essentially monthly, and sometimes even more frequent, security updates, patches and system fixes,
- a recent update to the latest version of Android (16 as of today),
- very long-term support, both promised and reportedly delivered,
- ethical working conditions (employment contracts and health insurance), company registration and tax residence in the EU, with part of production taking place in Europe (growing),
- use of recycled materials (battery made entirely from old batteries) and the ability to repair and recycle components,

I have already had the opportunity to use their technical support and everything went very smoothly, although I had to wait a few days for a reply to my first email, but after that it was quick.

I previously owned the Fairphone 5 (since 2024-06 till 2025-10) and it still works reliably and is now being used by another family member; besides that, there are three other phones in the family and they all work perfectly. The same goes for the headphones – I also had the previous model, gave it to a family member, and it still works reliably.

Keep up the good work; I hope that the length of support and the provision of security patches will indeed remain unbeatable.

I can recommend these devices with a clear conscience. Although they aren’t the cheapest, they will last so long and work so reliably that, in the end, it will work out more cost-effectively anyway. Company exist since January 2013 and I wish them luck, at least in Europe!

You have to fix your communication (emails, this customer review etc) so that it is in ENGLISH for non-Dutch speakers! It cannot be that difficult...

As it is now, there's not even a little button you can press to have the language changed! Everything in Dutch and no possibility to change it!

The worst customer support I've ever experienced. AI bots send you round and round in circles, live person replies sporadically and with no full explanation.

I waited patiently for 5 weeks for a phone display to come back in stock, then ordered it straight away when it was back. It came to my UPS drop off point after one week, with my phone number and order number on it, but the guy couldn't give it to me because the name didn't match. The name was the same initials but totally different name.

This is when my experience trying to solve a simple issue with Fairphone spiralled into madness. Days to wait for a response, no live customer support or phone line, after going round in circles they had to open an investigation with UPS - UPS say they take 14 days to reply, by that time the parcel needs to get sent back because it's been in hold for too long. I am chasing every single day for almost 4 weeks to see if they can speed this up, but nobody uses telephone calls or human assistance. Then I get a reply from someone else saying 'it seems like the parcel is being returned, to speed things up we'll issue you a refund and email you a credit note. You can order the product again through our shop'. I am furious by this point as it's taken almost 4 weeks to tell me this, when I knew it that of course it would be sent back, and then when I go to look at ordering the product again, it's out of stock!!! I haven't been emailed a credit note, and I don't know if I've been refunded postage which is pretty expensive.

Having my phone screen totally mashed has been a proper inconvenience when so many things run on scanning barcodes nowadays - travel, gym etc and I can't do this - I was rejected off a bus once on the way to work and have to keep explaining to people everytime I want to scan something. This whole experience has been so frustrating and stressful, when it's supposed to be exciting the day you can actually take your phone apart to fix it and feel smug about you having an ethical, fixable phone. But no, I can't even get the spare to fix it! Fairphone is a total lie.

The Fairphone is glitchy and Apps that work on standard Android phones do not open on the Fairphone 6.
Using Fair phones customer service portal, you go around in a loop, no ticket is ever raised. V poor
No update. Still having to restart phone to use Apps that works fine on other Android phones. So sad.
Update: Workaround = Reboot V poor.
Perhaps I should have waited and bought this phone once Apps that use WIFI (most) work. Phone is not ready.

New update 31st March - display colours have been changed resulting in white lettering on a pale green background. Lettering can be tweaked but the icons for signal, WiFi strength remain invisible.

All we t perfect i love this brand

After 3 years, my battery was showing its age. The new one made my phone like new.
Repairability is good, but for consumables its non negotiable. Fairphone are the only one doing it right, at the moment

So far the phone is performing well enough. I am experiencing a few freezes, implying immature software, but hopefully an update will fix that. Was surprised when an update was offered to the next OS version so checked for stability and found WiFi issues so holding off for now. I was a little disappointed when shortly after placing the order they started offering free earbuds. So I feel short-changed.

Good experience, would recommend.

Well laid out online shop made it simple to find and order the correct battery, which was cheaper than I expected. Efficient delivery service. Video tutorial clearly explained battery replacement. Battery arrived partially charged so my phone worked immediately after switching it back on.

Shopping and overall browsing experiencethis site is abysmal. Language and country settings keep resetting and change to something I never clicked on. Site keeps refreshing. I coukd go on and on. This website is broken beyond belief and barely usable.
Get a professional and let them redo the website.

It's a phone for people who know what they need. This is not chasing latest trends in number of cameras nor is it trying to oversell software features that are mostly gimmicks. This is a smart phone, a device for making calls and with ability to run applications.

This is not a device for gaming or flexing how big your screen is. It's lightweight with long lasting battery and just enough hardware for unhindered daily use.

Only thing missing with this phone is wireless charging. Perhaps 3.5mm audio jack would be also welcome, but these days I don't use it as much. Other than that it's a perfect balance of usable and good hardware with pricing and repairability in mind.

My Fairphone 4 has provided consistent reliable service. I find that battery life is relatively short, but the ability to replace the battery myself was a welcome feature.

However, in trying to replace the battery recently, I experienced abysmal delivery service with UPS for the second time. That leads me to believe that Fairphone has a delivery issue, at least when UPS is involved.

In addition I learned that Fairphone parts and service (and the guarantee) are not available outside Europe. Fairphone does not highlight this important limitation in its marketing. I do not recall Fairphone even mentioning this limitation at the time I purchased my Fairphone 4.

I ordered a new back cover for my Fairphone 4 because the original was breaking up at the clip points. The cover has not arrived and the UPS info says that it has been returned. It needs to be delivered!!

I just switched to Fairphone both for my phone and headphones. The delivery arrived as expected. Simple, yet nice modern packaging. And so far I am really happy with my new devices!!

Easy to order, new battery arrived promptly, phone guven a new lease of life - hopefully this battery will last as long as the previous battery … 12 years !

Je passe de l'iPhone au Fairphone. Beaucoup plus facile que je pensais. Très agréable à utiliser et facile à prendre en main.

I needed a new display, the package arrived super fast (3 days from the Netherlands to Italy) and the installation was easy to do by myself. I only faced some problems with the installation due to my own screwdriver , which was not a good quality one (I forgot to order one from the original website and I didn't want to wait another three days to install the piece); it ruined some of the screws and I only managed to take them out with the help of a smartphone technician. Moral of the story, remember to get good quality tools !

Overall, good. Communication was slow, though.