Another 10 out of 10 for fantastic service from Jim, Jay and the rest of the crew from Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo. What an in... See more
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Review summary
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Reviews shaping this summary
They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick... See more
I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, frie... See more
One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer. Fair Deal have a great range of ne... See more
Company details
Written by the company
Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.
Why Fair Deal Music?
Written by the company
- High Retail Standards
- We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
- Helping Musicians Since 1987
- We are very proud to have a long history of great service and our customers can count on our experience.
- Expert Music Knowledge
- Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
- After-Sales Support
- We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
- What you see is what you pay
- The prices we advertise have tax included.
- Free UK Mainland Delivery
- We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.
Satisfaction Guaranteed
30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.
Contact info
79-83 Holloway Head, B1 1QP, Birmingham, United Kingdom
- 0121 643 1685
- sales@fairdealmusic.co.uk
- fairdealmusic.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Very happy with my visit at the shop
Very happy with my visit at the shop. I appreciated their advise which was helpful and them honouring a price match.
Most likely my future music store if gear is needed.
12 July 2026
Knowledgeable and helpful staff
Very knowledgeable and helpful staff, who were not pushy but helped us purchase the best guitar and amp within our budget
Highly recommend this store.
20 June 2026
how can I give a comment when I never…
how can I give a comment when I never received I NOTICED YOU TOOK THE MONEY OUT OF ACCOUNT john conway I,M NOT HAPPY
10 July 2026
Reply from Fair Deal Music
Hi John,
Thank you for taking the time to leave your review. We're really sorry to hear that you haven't had the experience we want every Fair Deal Music customer to have.
We've looked into this with Royal Mail, who have confirmed that the parcel was delivered. That said, what's most important to us is making sure you're happy with your purchase, and we'd love the opportunity to put things right.
We've tried to contact you on the telephone number provided to confirm shipping details and left a voicemail. If you could give us a call on 0121 643 1685, we'd be delighted to send you a replacement item completely free of charge.
Our opening hours are:
Monday to Saturday: 9:30am–5:30pm
Sunday: 11:00am–5:00pm
Providing outstanding customer service has always been at the heart of what we do, and our aim is for every customer to enjoy the same five-star experience that thousands of others have already shared here on Trustpilot.
We genuinely hope you'll give us the opportunity to resolve this for you.
We look forward to hearing from you soon.
Kind regards,
The Fair Deal Music Team
Unreal family owned company
Unreal family owned company. Ordered a guitar amp, within 2 hours it was shipped out and I received it no issues whatsoever.
9 July 2026
Great service.
18 June 2026
Jay was very helpful
Jay was very helpful, told us what we needed, and at a sensible price.
6 July 2026
Above and Beyond
Responsive, attentive, cooperative, meticulous — a genuinely terrific job accomplished all around.
16 June 2026
It would have have been more excellent…
It would have have been more excellent if there wasn't a delay.
16 June 2026
Reply from Fair Deal Music
Hi Kingsley,
Thank you for taking the time to leave us a review and for awarding us 4 stars – we really appreciate your support.
We're sorry to hear that a delay stopped your experience from being an excellent one. While we're pleased we could help, we know how important timely service is, and we're always looking for ways to improve.
We hope to welcome you back to Fair Deal Music again soon and provide the five-star experience you were hoping for.
Thanks again,
The Fair Deal Music Team
Excellent service and instrument!
Though my main contact was Tom, I had a couple of other questions answered by other members of staff who responded quickly and accurately before I decided to proceed further and engaged with Tom to finalise my acquisition.
All were incredibly helpful but Tom was always responsive and helped me in my decision and then my purchase.
The guitar was accurately described and is in excellent condition as described.
When it arrived without basic accessories, Tom ensured a new set was supplied directly to me.
Overall excellent service and would recommend Fair Deal Music.
13 June 2026
Pleasant and helpful response from your…
Pleasant and helpful response from your staff.
An excellent Cort bass at a good price has just been received today - good instrument
Delivery was prompt with no problems
3 July 2026
Very helpful and patient store assistant
10 June 2026
Reply from Fair Deal Music
Thank you so much for your feedback! I hope you're very happy with your Taylor!
Very friendly and helpful experience…
Very friendly and helpful experience with excellent service, I would recommend you to anyone who needs musical instruments and gear.
R Braham, Birmingham
9 June 2026
Very friendly staff
Very friendly staff - great service - dealt with Wayne regarding purchasing a keyboard- very helpful and overall a great retail experience
Highly recommended 👍
29 June 2026
Very happy with my purchase from start…
Very happy with my purchase from start to finish, was kept informed from my order to my delivery. Well packaged, very happy with my purchase
29 June 2026
The Best place to buy your musical…
The Best place to buy your musical needs. EXCELLENT QUALITY WITH AN EXCELLENT PRICE.
I bought a Roland Axe Edge Keytar as a gift for my 13 year old daughter and the staff prepared and sent it to us the following day. Thank you very much to the kind male staff whose name I cannot recall , my apology . THANK YOU FOR THE GREAT COMMUNICATION AND FOR THE VERY FAST DELIVERY . I RECOMMEND FAIR DEAL MUSIC TO ALL. THANK YOU
22 June 2026
Good communication skills from Mo…
Good communication skills from Mo providing accurate details of guitar, also cleaned & setup with new strings.
Delivered as promised, no issues.
29 June 2026
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