Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more
Company replied
F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more
We can honestly say that from the first inspection re quote, contact with office staff, the installers and selected electricians, all were so professional and helpful in all aspects. We have no com... See more
Company replied
Company details
- #1 of 1 best companies in Air Conditioning Contractor
- #1 of 1 best companies in Commercial Refrigeration
- #1 of 1 best companies in Commercial Refrigerator Supplier
- #1 of 1 best companies in Cooling Plant
- #1 of 1 best companies in HVAC Contractor
- #2 of 2 best companies in Metal Fabricator
Written by the company
If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.
Contact info
12 Hurley Drive, 2450, Coffs Harbour, Australia
- 1300 136 306
- info@fairclothreynolds.com.au
- fairclothreynolds.com.au
4.9
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Guys were on time
Guys were on time, polite and efficient at their trade. Left my house very clean where they had been working
9 October 2023
Reply from Faircloth & Reynolds
Thank you for your feedback, Kathleen.
The most polite trades
The most polite and efficient trades on the Coffs Coast. Highly recommended.
9 October 2023
Reply from Faircloth & Reynolds
Appreciate the positive feedback, Mark :) I have passed your thanks onto the team.
good service
good service, advice, and price. kept us informed all along the way, installed on time and under difficult weather conditions.
31 October 2023
Reply from Faircloth & Reynolds
Thank you for the great feedback, Anthony! We appreciate your kind words, and I have passed your thanks onto the team. :)
Great follow up assistance
Great follow up assistance. Very professional in the work and approach to customer satisfaction. Very pleased.
27 September 2023
Reply from Faircloth & Reynolds
Thank you for your feedback, Gary! We're so thrilled you have enjoyed our services.
Great job
Everyone involved have been friendly polite and helpful
Guys installing did great job..and left no mess !
The unfortunate thing was the 3 installation visits due to incorrect size of ceiling vents
22 October 2023
Reply from Faircloth & Reynolds
Thank you for your feedback.
Pefect workmanship and lovely workmen
Everything from the quote to the finished product was done extremely well, communication was constant and the workmen at the home on installation day were polite, informative and very respectful to our home and dogs. The house was left in perfect condition with all the rubbish taken away. They cleaned up after themselves in the bedrooms and on the staircase, you wouldn't have even known they had been there.
22 October 2023
Reply from Faircloth & Reynolds
Thank you very much for taking the time to review us, Jaime. I have passed your lovely review on to the team :)
Trust and Local is important to us.
From quoting to installation we had total faith that we were dealing with the best around. Very happy with our new aircon.
19 October 2023
Reply from Faircloth & Reynolds
Thank you very much for your kind words, Amanda. As a locally owned and operated business we are thrilled to hear that we delivered and exceeded your expectations.
Always a professional business towards…
Always a professional business towards me
I have had 2 properties recently fitted out with airconditioners
Super helpful and responsive
Great workmanship
Highly recommend
19 October 2023
Reply from Faircloth & Reynolds
So thrilled to hear you have enjoyed your experience with us, Jane :) thank you for taking the time to review us!
Faircloth and Reynolds were excellent
Faircloth and Reynolds were professional and easy to deal with. There attention to detail was of the highest quality and the team who installed the system were terrific. I highly recommend F&R.
19 September 2023
Reply from Faircloth & Reynolds
Many thanks for your amazing review, Simon! I have passed your thanks onto the team :)
Prompt efficient
9 October 2023
Reply from Faircloth & Reynolds
Thank you for your positive feedback, Craig!
TOP JOB
THE PRICE WAS GREAT AND SO WAS THE SERVICE
THE INSTALLATION WAS SUPPOSED TO BE VERY TRICKY WITH A FLAT ROOF AND POSSIBLE EXTERNAL EXPOSURE OF THE WIRING ON INTERNAL INSIDE WALL BUT THE TRADESMAN FITTED IT ALL BEHIND THE WALLS WHICH WAS GREAT TOP JOB
20 September 2023
Reply from Faircloth & Reynolds
Thank you very much for your positive feedback, Lew! Glad we could assist you despite the challenging circumstances. Have passed your feedback onto the team :)
Always reliable and efficient.
22 August 2023
Fantastic team, service and product
We would like to thank the team at F&R especially Steve Ashdown and the installation crew for a great job.
It was such an easy and stress-free process and for that we’re grateful.
The cost and quality of the unit was very affordable and that was a bonus!
6 September 2023
Reply from Faircloth & Reynolds
Thank you very much for your positive feedback, Tanya! We appreciate your service :)
I am delighted by the treatment of…
I am delighted by the treatment of Faircloth & Reynolds.
From the reception desk to assessment of my building pre installation, then the actual installation by 2 men who got on with the job leaving everything clean and tidy.
Paying for it at the reception desk was again a pleasure. A very pleasant lady attended to me.
Being on time was very much appreciated by all staff involved.
Stephen went the extra mile by helping me to apply for a rebate as the Air Conditioner was bought at such a time and offered to customers.
Thank you so much
Marion Rogers
31 August 2023
Reply from Faircloth & Reynolds
We are thrilled you are satisfied with our service, Marion. Thank you very much for your kind words, I have passed this onto Stephen and the team :)
excellant…
i was very impressed the way the two young men conducted them selves and respected my home and myself could not fault them we need more of young men like them thanking you kath
28 August 2023
Reply from Faircloth & Reynolds
Thank you very much for your kind words, Kath. I will pass your great feedback onto the team :)
Reply from Faircloth & Reynolds
We're so glad you enjoyed your experience with us.
Staff were awesome
27 August 2023
Reply from Faircloth & Reynolds
Thank you! I have passed you praise onto the team.
Extremely professional from q uote to…
Extremely professional from q uote to installation
26 August 2023
Reply from Faircloth & Reynolds
Hi Wendy, thank you very much for your positive feedback. :)
Good aircon installation
Advice on suitable product was helpful. Installation work was professional. Very courteous team. The electrician that F&R used was also very good.
4 July 2023
Reply from Faircloth & Reynolds
Thank you very much for your positive feedback! I have passed your message onto the team.
Great work
2 employees attended within 3 work days. Too expensive to repair, so ordered replacement which arrived quickly- 1 week. 2 more employees installed. Quick & tidy work. Impressed how the Tradesmen explained steps to the 2 different apprentices👍
20 August 2023
Reply from Faircloth & Reynolds
Thank you very much for your kind words - we have passed this positive feedback onto our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.