FactoryPure Reviews 1,977

Excellent service and high quality equipment. Seamless ordering process from start to finish

Factory Pure had the best prices on the internet. Quick shipping. Great generator. I will do business again soon

Smooth ordering, great installation/construction instructions, looks great!

Searched multiple places and found Factory Pure had the best pricing with customer service that worked around my schedule not theirs!

Ordered a new generator, shipped immediately, arrived in good condition. Nice buying experience. Thank you.

The product was what it was supposed to be as well as the service. I was pleased with my purchase and the customer service after purchase!

Great experience with Factory Pure as always. Answered my question, delivered on time

Pricing, and the great selection of items available for purchase.

Great product! It took a itle while to get here but that was fine. It was cheaper than going through Home Depot too!

Great customer service and very prompt delivery. I had an issue with a bent wheel on one of my fuel caddies and the customer service was excellent and the replacement parts were shipped to me within a week, and the rest is history. I would definitely recommend factory pure to everyone and I will be ordering from them again!

One size fits all and good instructions made it easy to select and install. I bought the additional wiring kit, but didn't need it because included connectors were perfect. It works amazing and we're more satisfied than we ever expected.

Very competitive pricing for the pellet stove I ordered. High quality product (Breckwell SP23) . Delivery was fast but delayed a few days by the carrier due to a large snowstorm.

I purchased a great product for a decent price. Factory Pure got my product to me quickly with tracking. The box was a little rough looking but there was no damage to the product and all the parts were supplied.

I was trying to purchase a tilting shower chair and tried 4 vendors, including Walmart. They all took my order, charged my card and then sent me notifications that they were out of stock or gave me a 4 to six week delivery date.
I called Factory Pure, asked if they had the one I wanted in stock, they confirmed that it was available and I received it 5 days later.

Transparency contact delivery was awesome

Back in December of 2025 I purchased an item from Factory Pure. This Item was shipped direct from the factory. I received the product on Dec.30 2025. Upon opening the box I found all the hardware, hose, owners manual and set up instruction manuals missing, also had missing screw on the pump. m The Unit had the appearance of being a return. I called Factory Pure immediately and the said they would notify the factory and I would have an answer within 48-72 working hours. They kept me informed with all correspondence with the factory. Due to the procrastination of the factory shipping a new unit Factory Pure Shipped one to me from their stock. Great Company to deal with always there to please. I would never hesitate to purchase from them again.

FactoryPure's representative that I talked to on the phone was knowledgeable about the Generac generators I asked about, and ordering the generator over the phone was easy. The generator was shipped out the next day and I was kept informed of the progress of the delivery each day until it arrived.

They were right on time

Fast response, Quick shipping