Factorial Reviews 

I have been working with Factorial for 4 years and I am very happy, they are constantly renewing the system and always want to improve. My company has the human resources application for time and attendance control, absence control and documentation channel. The truth is that I am very happy and satisfied.

Factorial’s support is on another level. Whenever we’ve had questions or issues, they’ve responded quickly with clear solutions. It’s not the typical service that bounces you from one agent to another without actually solving anything

Terrible and unreliable customer service. I have been trying for a year now. They never solve the problem in one go and keep asking what is the issue although described it already. Their answers, if any are unsatisfactory and almost every time not solved.
There is no other way to describe it as absolutely "shitty", (excuse my language). I am very much annoyed with their service, their performance tools and their unwillingness to change things, which are not going well. I would avoid this tool.

My experience with Factorial, and in particular with Prune de Loriol, during the recruitment process for an Account Manager position, was extremely disappointing and frustrating.

Despite the inclusive and diversity-focused image this company tries to project, the reality is very different. My recruitment process was marked by a profound lack of respect: interviews scheduled and then cancelled at the last minute, excessive and unjustified expectations, lack of transparency and unequal treatment compared to other candidates.

As a black woman with experience, I was subjected to much higher demands than other candidates. For example, in a play role managing a customer in churn, I was expected to upsell - an expectation not placed on other candidates. These disparities are not only unfair but also reveal bias in the selection process.

I can't help thinking that these differences in treatment are linked to racial bias. This is all the more disappointing coming from a company that claims to uphold values of inclusivity, when its teams are composed by a blatant majority of white people.

I am extremely disappointed by this experience and would urge Factorial to seriously review its recruitment practices so that they are truly respectful, inclusive and fair.

Great HR Management System!
Very friendly platform, easy to use and access.
There are some minor improvements to be done, but in general it attends very well our HR demands. I’m sure they have a continuous improvement process and I’m certain that they will achieve a high level of performance.

Customer service was horrible and the sales reps lied to me. What a horrible experience, and most important is the hidden fees and the lying about costs. They will charge someone else much less than they charged you. Avoid at all costs

This has to be the worst hr software I've ever used. First of all they take an eternity to respond to a query. And then they proceed to charge me even after my cancelation, I had a call with this random dude and he was like okay your account is going to be canceled, you'll not be charged anymore but guess what? They still charged me.

I really liked the fact that I had someone to help me with my onboarding. My specialist Maria was super responsive and we met several times to go over how we would implement our performance reviews and time tracking for my staff. We also have had an account manager Sabela, she's great and has helped us out a ton. It's been about 4 months with Factorial and we have no complaints.

We were excited about getting Factorial but it has been a nightmare. Overcharging, under-delivering and then after we cancelled, they keep taking payments every month. Apparently, this is down to us to query with our bank and they 'don't do refunds'. Avoid.
I have never been moved to write a review like this in 30 years in business but after trying for months to sort it out, there is no other option but to warn others.

Our experience with Factorial was absolutely terrible, over the first 2 months we had - to add to that the product was grossly over sold, only for us to find out when it came to implementation that promised features were not available. The support is slow, getting any support outside of Europe is near impossible. Any complaints were met with promises that were never kept.

This is honestly the worst experience we have ever had with a software vendor, there were commitments made that money would be refunded whilst the company were not delivering, these were never followed through. My honest advice is unless you are a very small business is to stay away from this company.

Our experience with Factorial was absolutely terrible, over the first six months we had four different success managers, (they did not seem to be able to retain their people) - to add to that the product was grossly over sold, only for us to find out when it came to implementation that promised features were not available. The support is slow, getting any support outside of Europe is near impossible. Any complaints were met with promises that were never kept.

This is honestly the worst experience we have ever had with a software vendor, there were commitments made that money would be refunded whilst the company were not delivering, these were never followed through. My honest advice is unless you are a very small business is to stay away from this company.

This is my personal opinion based on my personal experience and may not be representative of your experience.

We've been using Factorial for more than 2 years, and it has been proven to be a great tool for managing people either in small or large teams. The product has been evolving over time, and not only have they been developing new features, but they've also been strengthening their core, therefore creating additional value. The product is also intuitive and easy to use and makes our lives much easier when it comes to HR.

Support is great, and the team is always available to help.

Highly recommended program!
Factorial HR has a great design, it is super friendly and very useful.
My favorite part in Factorial is the file you can build for every worker.
I also appreciate the help I receive from our account manager, Alexandra.
Always positive, happy to help and knowledgeable! 

Super simple and smart and makes all HR matters a breeze

seriously well designed and easy software

I've absolutely loved using Factorial! In the past, I've always found it difficult to ask for time off, but now I can send a request through the platform instantly rather than exchanging tonnes of messages back and forth with my manager.

My other favourite part is the Applicant Tracking System. I recently had to hire someone to fill a space in our team and the whole process was so easy. Factorial filtered candidate CVs for me across multiple job boards. I could then use templated messages to reach out to all of them through the platform. It took so much of the stress out of the hiring process.

Managing HR tasks was overwhelming until we found this software. It has transformed our approach to HR, from benefits administration to performance evaluations. The real-time notifications keep us informed, and the support is top-notch.

I'm impressed with the seamless integration of this HR software. From recruitment to performance management, everything is unified. The ability to generate customised reports has made data analysis a breeze. Truly a time-saving and efficient solution.

As an employee, this software has made a huge difference in how our company handles internal processes. Requesting time off, checking schedules, uploading expenses and accessing internal documents such as payslips is super easy. It's a user-friendly tool that improves communication between employees and management. I recommend everyone to give it a try!

Factorial is an u profesionales company and I can't believe they market themselves as caring about because. They prioritize only profitability.

Inflexible systems, super clunky and ineffective customer service approach. We signed up for this software hoping it would make things easier for our HR, but we kept bumping into its arbitrary limits. We then found we had been overcharged for way more seats than we actually used, and raised both issues with customer service (there are no options to adjust your plan on the website once it is already activated. You have to wait and do an online meeting as the ONLY mechanism for getting answers or adjustments). Since the meeting, we have been waiting almost a month, repeatedly chasing for the resolution after the meeting with no answers.
Terrible customer experience overall, and we are likely to cancel the subscription just to be free of dealing with such an awkward service.