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We are an e-commerce focused on the European, North American, Oceania and Middle East markets who is specialized in high quality fabrics from top-notch mills for fashion professionals, designers and creatives. Sustainable, Surplus and Certified Fabrics.
C./ MASÍA DEL ROSER Nº 6-8 LOCAL 3, 17310, LLORET DE MAR, Spain
Ok very impressed with quality of Fabric Sight textiles , particularly cupro and cotton gauze. No other cupro I have seen on the market compared to their level, it's breathtaking. The service is top as well, the lady who looks after my account Roxana is very kind attentive and on top on every order.
Very similar experience to both of the reviews below. Customer service at FabricSight is extremely poor and totally non-responsive. My most recent order was received in multiple shipments and is still incomplete. I experienced very long lead times and multiple shipment delays. Despite all avenues of communication (e-mail, telephone call, whatsapp) being explored, I have had no response whatsoever, let alone an update on the whereabouts of the rest of my order. No refund or financial compensation offered and I am completely out of pocket due to FabricSight.
Reply from Fabricsight
Hi Annabel,
We're truly sorry to hear about your experience. This is not the standard of service we strive for at Fabricsight.com
We understand how frustrating this must have ben and we are committed to do it better next time.
As some time has passed since and you have already received the full order, please reach out to our customer service team at hello@fabricsight.com or +34 601 99 38 21 in case you have any new inquiry and we´ll gladly assist you. We appreciate your patience and hope to make things right.
Sincerely, The Fabricsight Team
Scam!
It's three months after the order was made (valued north of €4500). They failed to deliver, didn't communicate, then blamed the factory and asked if we wanted to double the order so the factory would produce what they said _they had in stock_. We canceled instead.
!!! Now it's a month after the order was canceled, and they still haven't returned the money !!!
None of our asks are working. We're getting lied to or ghosted.
EDIT: For anyone wondering if their reply is sincere: it is not.
I did contact them by email and WhatsApp, was in contact with Elizabeth, Roxana, with Operations, Hello. I was lied to and later ghosted.
We ended up opening a charge back dispute (and we won, obviously), to which Fabricsight responded with grudges, because bank locked "their money".
What exactly would you call "expedited" or "taken very seriously" here?
You did exactly nothing to help, and every your action was hostile. The whole thing started January 19, ended with us winning charge back May 26. It's not a bad mood day, it's enough time to measure what is your "usual practice".
I caution against doing any business with Fabricsight with anything more than maybe 20 euro deals for one-time passion projects and only if you don't mind being ripped off.
Reply from Fabricsight
Hi Chris,
We deeply apologize for the inconvenience and distress this situation has caused. This is certainly not reflective of our usual practices, and we take your concerns very seriously.
I see this has been solved already. Next time, please contact us directly at hello@fabricsight.com or +34 601 99 38 21 with your order details, and we will expedite your refund process. We are also reviewing our communication procedures to prevent this from happening in the future. Thank you for bringing this to our attention.
Best regards, The Fabricsight Team
Really poor customer service! Shipment terms say 7-10 days but even 14 days later no shipping and no answer from the customer service. This happened to me with every order and this time it's really the last time I ordered with them!
Reply from Fabricsight
Hi Veronika,
We are very sorry to hear about your repeated negative experiences with our shipping and customer service. We understand the importance of timely deliveries and clear communication.
We are currently working on improving our shipping processes and customer service response times. Please contact us at hello@fabricsight.com or +34 601 99 38 21 with your order details so we can address this issue immediately. We value your feedback and hope to regain your trust.
Kind regards, The Fabricsight Team
General Note:
We acknowledge that these reviews pertain to older orders and we have since made significant improvements to our processes. We are committed to providing a better experience for all our customers. If you have any concerns or need assistance, please contact us at hello@fabricsight.com or +34 601 99 38 21.
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