Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m not sure of the quality yes as I haven’t received my leggings but I will admit they are quite expensive £89 for a pair of leggings we will see
Company replied
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49 -In reply to the Fabletics reply: All through the checkout process I was advised delivery wo... See more
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
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Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19K reviews
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Fabulous Fabletics
Love buying my fitness gear from Fabletics. Such an easy site to navigate and the monthly VIP credits help me choose top quality clothing at discounts prices.
11 May 2026
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Hard to cancel
Clothing is expensive for what it is. You have to remember to skip a month each month or you have £59 credit taken from your account. Cancelling is hard, you can’t do it on your account and have to contact them. Has taken me 30 mins just to cancel my account and I still have to skip next month as it takes 30 days!!!!!
11 May 2026
Unprompted review
Reply from Fabletics UK
Dear Paula,
Thank you so much for taking the time to share your feedback and for being so open about your experience with us.
We truly value hearing directly from our members, as it helps us understand how we can better serve you.
I am sincerely sorry to hear about the frustrations you encountered while trying to cancel your subscription.
We always strive to make every part of our journey together as seamless and straightforward as possible, and it is genuinely disappointing to know that we fell short of that goal for you.
Please know that we are very sad to see you go, but we want to ensure you feel supported even as you move on.
Our team is always here for you if there is anything else we can do to help or if you decide to join us again in the future.
Best wishes,
Dora
Fabletics team
Reply from Fabletics UK
Hi Sadiq,
Thanks for the 3 stars! We're happy to be your reliable go-to for gear. If there is anything we can do to make your experience even better, don't hesitate to let us know. Happy training! ✨
With care,
Lena
Fabletics Team
They dont let new customers know about…
They dont let new customers know about the subscription which is fraud. Absolutely disgusting. No stars if possible. No way of contacting as number doesnt exist
11 May 2026
Unprompted review
Reply from Fabletics UK
Dear Leanne,
Thank you for taking the time to share your review and provide us with your honest feedback. We truly value the opportunity to understand our members' perspectives, as it is essential in helping us improve the way we serve our community.
We are truly sorry for any lack of transparency you felt during the process, as our primary goal is to ensure that every member feels fully informed and confident in their choices.
To help clarify how our system is designed, we offer two distinct ways to shop, either as a guest or as a VIP member.
When a VIP promotion is selected, we strive to provide comprehensive details regarding the membership both before and after an order is finalized, which is then followed by a welcome email outlining your benefits.
As a VIP member, there is never an obligation to make a monthly purchase. To continue enjoying your benefits at no cost, you simply need to log in to your account between the first and the fifth of the month to select the skip option.
We would very much value the chance to address your concerns directly and work toward turning this experience around for you.
We invite you to contact us at 020 36953 831 or via email at support@fabletics.co.uk so that our team can look into a speedy resolution on your behalf.
Thank you for your patience and for giving us the opportunity to assist you further.
Best wishes,
Dora
Fabletics Team
Not worth it!
Quality has tanked since I started my subscription a few years ago.
They also make it hard to unsubscribe. There's no easy 'click to cancel' - you have to get in touch with their team. The chatbot is only available 9am to 6pm.
I emailed and cancelled my subscription but lo and behold, they still cheat you out of one more payment. The cancellation is effective 30 days from cancellation so you actually end up paying a full month unless you remember you still need to cancel!
I definitely wouldn't recommend.
10 May 2026
Unprompted review
Reply from Fabletics UK
Hi Natasha,
First, we want to sincerely thank you for being a Fabletics member over the last few years. It’s disheartening to hear that we’ve let you down, both in the quality of our gear and the ease of managing your membership. That is certainly not the experience we want for our long-term community.
We take your feedback regarding product quality seriously. We are constantly innovating our fabrics, and hearing that they haven't met your expectations recently is something we’ll be sharing directly with our design and production teams.
Regarding your cancellation experience, we apologise for the frustration. We aim to make our membership as flexible as possible, because our system requires a 30-day notice for cancellations, a final billing cycle can sometimes overlap with the processing period.
To help our members avoid this, we include a recommendation in our cancellation confirmation emails to "Skip the Month" during that 30-day window.
Doing this prevents the final charge while your account closure is finalized.
If you have any additional questions, we are at your disposal:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
With care,
Lena
Fabletics Team
The help and support is rubbish
The help and support is rubbish, I waited for 20 mins to talk to somebody whilst continuously being disconnected, I asked to refund my credit and cancel my membership, they told me they had cancelled my membership and cut me off before I was able to get a refund for the previous credit. I have since been charged again.
15 April 2026
Unprompted review
Reply from Fabletics UK
Hi Jessie,
We are incredibly sorry to hear about the trouble you’ve had reaching us. A 20-minute wait followed by a disconnection is far from the experience we strive to provide, and we completely understand why you're frustrated.
Because of our 30-day notice period, the timing of a final charge can sometimes overlap with an account closure. We truly want to help you avoid any unwanted payments, which is why our cancellation request response emails include a tip to 'Skip the Month.' Doing so effectively pauses billing while we complete the final steps of your request.
If you have any additional questions, we are at your disposal:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Trying to cancel your membership is…
Trying to cancel your membership is literally a hostage situation. I used to be a repeat customer back in 2020. Since then the fabric quality went downhill probably to cut costs and pay for celebrity endorsements then you have to waist 20 mins for them to finish haggling you from not cancelling. Those 20 mins have been so painful like talking to a wall because they need to follow procedure and tire you out until you give up from cancelling it. Wouldn’t go through that again even if they were given to me for free. Chaotic business model
9 May 2026
Unprompted review
Reply from Fabletics UK
Dear Andra,
Thank you so much for taking the time to share such detailed feedback regarding your journey with us.
First and foremost, we want to express our sincere gratitude for your loyalty as a member of the Fabletics community over the past several years.
It is genuinely upsetting to hear that we have let you down recently, as we aim to provide an experience that is both seamless and high in quality.
Please accept our deepest apologies for the disappointment you felt regarding our gear and the complexities you encountered with our business model.
We hold our products to a very high standard, and your comments about their quality have been shared directly with our design team to ensure your voice is heard where it matters most.
Furthermore, we are truly sorry for the frustration you experienced while attempting to cancel your membership. We never want a process intended to be straightforward to become a source of stress for our members.
Your perspective is incredibly important to us, and we are dedicated to using your insights to refine our services and better support our community in the future.
We truly appreciate your patience and the opportunity to learn from your experience.
Kind regards,
Dora
Fabletics Team
Love the shorts perfect for running and…
Love the shorts perfect for running and no silly colours like other brands 100% recommend
9 May 2026
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
The app constantly pauses purchases
The app constantly pauses purchases. It’s not easy to navigate to spending points. Every month I have to contact customer support to help finish the sale.
Mostly customer support has been great however the last 72 hours has been diabolical, keeping me on hold for over 40 minutes then cutting you off. Today I’ve spent 1hr 30 minutes trying to redeem points and being referred to the loyalty tab- which is not there!
We cancelled the accounts twice and payment was taken. I was informed that they have a 30 day notice period. Meaning if you don’t skip after cancelling they will still bill you.
It’s unlawful.
9 May 2026
Reply from Fabletics UK
Hi there,
Thank you for reaching out to Fabletics UK.
We are sorry you had difficulties checking out. To help resolve this, we recommend trying to complete your purchase on a desktop computer using the Google Chrome browser. Please also ensure that you clear your browser cache and cookies before attempting the transaction again, as this usually fixes most technical glitches.
Sometimes it can be busier that usual, but we assure you that we are doing our best to assist every customer in the best way possible.
We are also sorry to know that you cancelled. It takes 30 days, and to avoid that last payment, just make sure to skip. We will be more than happy to assist you with that as well,
In any case, we will use your feedback to improve our website and our app. If you still encounter any issues, please let us know.
Best,
Steve
Fabletics Team
The website was incredibly slow and I…
The website was incredibly slow and I never usually experience issues with internet speed or loading issues. It took me about 30 minutes to do what should have take me 5.
9 May 2026
Reply from Fabletics UK
Hi Emily,
We are so sorry for the lag! We aim for our site to be as fast as our community, and it sounds like we missed the mark this time. While our team is looking into our site performance on our end, a quick "pro-tip" that often helps speed things up is clearing your browser’s cache and cookies. Sometimes old data can cause a bit of a bottleneck, and a quick refresh can get you back to sprinting through your shopping or account updates.
If you have any additional questions, we are at your disposal:
https://help.fabletics.com/hc/en-gb
We appreciate your feedback and will use it to improve our services in the future.
With care,
Lena
Fabletics Team
I messaged last month asking for my…
I messaged last month asking for my subscription to be cancelled and refunded. They issued a refund. Now this month I’ve been charged again and they are downright refunding to refund me! Absolutely unacceptable. Scam artists, avoid!!!
8 May 2026
Unprompted review
Reply from Fabletics UK
Dear Charlotte,
Thank you very much for taking the time to share your feedback with us. We truly value hearing about our members' experiences, as it helps us understand where we can improve our service.
I was genuinely concerned to learn that you were dissatisfied with our business model and the support you received. Please accept my sincerest apologies, as it is never our goal to leave a member feeling frustrated or unheard.
To help clarify the situation regarding your account, I would like to mention that when a cancellation is requested, our policy includes a thirty-day notice period.
Because your account remains active during this time to ensure you still have access to your benefits, the option to skip the month is still available and would need to be selected between the first and the fifth to prevent a charge.
That being said, we want to ensure you get the full value of your membership. Any monthly fees are converted into member credits worth up to eighty pounds, which can be used toward any item or even a two-piece outfit of your choice.
We would very much appreciate the chance to look into your concerns again and work toward a resolution that leaves you feeling satisfied.
Please feel free to reach out to us via phone, email, or live chat so we can personally review your account details with you.
Best wishes,
Dora
Fabletics Team
Fabletics UK VIP
I bought clothing from Fabletics UK in January this year. I am delighted with the leggings I got and would have been a returning customer for sure.
However, unknown to me I was automatically signed up to VIP credits. I noticed £59 coming out my account from Fabletics. I called to see what this was and explained that I needed a refund as I did not knowingly sign up for this.
The lady on the call was very helpful and refunded my money and told me that no more funds would be taken.
Again the next month the same thing has happened and I am now struggling to get through on phone or chat to rectify the issue.
I would have happily bought from this company in the future but have been put off by this hassle.
I still need this issue resolved.
8 May 2026
Unprompted review
Reply from Fabletics UK
Hello Karen,
Thank you for sharing your feedback and providing us with a review. We truly appreciate the opportunity to gain insight into how our services are perceived, as it helps us better serve our community.
I am sincerely sorry to hear that you had an uncomfortable experience while navigating our membership.
While we are very happy to know that you are satisfied with our gear and enjoy being a customer, it is distressing to learn that our model caused you any frustration.
Please accept my apologies for any lack of transparency you felt during the process; our goal is always to ensure our members feel informed and confident.
To clarify how our system works, we offer two ways to shop: as a regular guest or as a VIP member. When selecting a VIP promotion, we aim to provide details regarding the membership both before and after an order is confirmed, followed by a welcome email to outline the benefits.
As a VIP member, there is no obligation to make a purchase every month. To maintain your benefits at no cost, you simply need to log in to your account between the 1st and the 5th of the month and select the skip option.
We would value the chance to resolve your concerns and turn this experience around. I invite you to message us via Facebook or WhatsApp so that our team can look into a speedy resolution for you. Thank you for your patience and for choosing our brand.
Kind regards,
Dora
Fabletics Team
Be weary and very careful - Scam subscription
Be weary and very careful. Even if you cancel your membership, unless you SKIP the month i.e. freeze your account, you still get charged a subscription. They cannot refund you, they may give you a VIP credit, i.e. overpriced garments essentially making them money off your subscription and you being forced to buy something. Customer service not budging on their stance. Really shocking behaviour. As a customer if you cancel in time, why would you get charged. Will defo not shop here again, but everyone else, be weary.
8 May 2026
Unprompted review
Reply from Fabletics UK
Thank you for sharing your feedback. We are sorry to hear that you feel the information about the VIP membership was not clear enough and apologize for the trouble this has brought you.
There are two ways of shopping on our website: as a regular customer or as a VIP member by picking a promotion. When you choose a VIP price, you are informed about how the membership works both before and after confirming the order.
When you request a cancellation, we inform our members about the 30-day notice period. During this time, your account remains active, so the skip option is still available and necessary to use between the 1st and the 5th to avoid the fee.
The good thing is that we convert monthly fees to Member Credits worth up to £80. This means you can get any item, even a two-piece outfit, up to that amount.
In any case, we will use your feedback to improve, and we really hope that you will give us another chance in the future.
Best regards,
Steve
Fabletics Team
Free but not quite
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49
-In reply to the Fabletics reply: All through the checkout process I was advised delivery would be free as a VIP - which was the promotion I was offered by HP Instant Ink. There has clearly been a mix up with the website. Only once I reached the payment stage did it revert on this promise.
7 May 2026
Reply from Fabletics UK
Thank you for reaching out to Fabletics UK!
We are sorry for the confusion regarding your shipping charges.
Our standard delivery with Evri is free on all orders over £49. For orders under this amount, a shipping fee applies.
We appreciate your feedback and apologize for any misunderstanding. We will use your feedback to improve. If you need any help in the future, or you have any questions before you checkout, please feel free to contact us via chat, email, or phone. Our customer support team will be more than happy to help.
Best,
Steve
Fabletics Team
Excellent app
7 May 2026
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Ease of order and payment
7 May 2026
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
Reply from Fabletics UK
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
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