Fabletics Canada Reviews 14,344

Your products and deals are incredible. But everytime I'm on your site, its very slow and lags non stop

Fabletics customer service is an incredible department!! They’re so helpful, patient, understanding, and go above and beyond to make sure customers are satisfied !
Makes the company even more incredible than the amazing products they also have!!

I’ve been trying to return items from an order for over 2 months and still waiting on my return. They take no accountability for packages that have been delivered to their Canadian location, but somehow never make it to their US warehouse because the tracking we have as customers only allows us to track to whatever location in Ontario they have. They refuse to pull Canada post labels generated for the returns from your account if you’ve lost or misplaced the receipt from Canada post that you get upon drop off. Previously I waited over 1 year for a confirmation on a return item I sent in and got an exchanged item for.

This company is so frustrating to deal with especially with returns/exchanges and cancelling your membership. I stated 4 times in the chat with customer service that I wanted to cancel my membership before they actually proceeded to do so.

I've purchased many items of clothing from this company and the material and quality has always been great and long lasting. I've bought so many things I'm surprised they haven't recruited me to model their items! 🤣

I’m a brand new vip member, I waited for my credit nd now that’s it’s come, virtually NOTHING in the credit section is in my size. VERY FRUSTRATING

i really don't enjoy shopping on your website. I have been a member twice now. The first time for 4 years and this time for just over a year. I love the quality of the clothes, but so often things don't fit well, particularly the tops and bras. I find navigating the website frustrating but the worst part is when i finally do find something I'm willing to take a risk on, you are sold out of my size. I have used my last 2 membership credits and cashed in my rewards and I am going to cancel my membership. Oh and returns are NOT hassle free, the last two pairs of pants I tried to return were apparently not eligible for return. Having this automatic charge on my credit card every month has just become such a nuisance and having to remember to skip adds unnecessary stress on my already hectic to do list. Sorry Fabletics, its just not worth the hassle.

After making orders I got free stuff

Love using my credits! Soo much to chose from!!

I’m a plus size girl and never have I ever found a legging that lasts and feels good. I have had my longest pair of leggings for over 5 years. Considering my legs rub when I walk and I wear at least 3 times a week and wash them everytime. I must say they are worth every penny. Thank you fabletics for giving me a legging to feel good in.

Hard to filter the sizes, shows out of stock products of the specified size

Shows prices in US dollars, which is annoying

Size chart is not fully available

Can’t filter the kind of underwear

Easy to find what I wanted.

Convenience in using VIP credit.

I think they have good products but I was basically forced into a subscription based VIP subscription program to make a purchase in the first place.
Next, why have a Canadian website when I can't use my Canadian PayPal account for a payment. It just feels a little shady when I see that.
Thirdly, I was told I received a confirmation receipt after placing an order. Haven't seen any such noticifcations as of yet.

Haven't received my items yet neither have I received my receipt. Hope to update this as soon as I do.

I woulda gave a 5 star but for months now this place is able to take out the money for my credit but any time I tried to order weirdly it would say my bank declines it? How strange " sarcasm" i had to finally get a new card just so I could use the 6 credits I had built up

I love Fabletics. As a bigger girl, some thicker fabric on thw inner thighs would help with the holes that form from rubbing. My only other issue is the fact that I ordered some sorts on sale. They show as delivered, but I never received them. I contacted support, they cancelled and reissued the order. The order has been "Processing" since July. I've contacted support several times. I still haven't received the shorts and the order still says "Processing". I don't know what to do anymore. I don't want a refund, I want the shorts at the sale price I paid.

Literally diabolical. First of all, the VIP subscription is a scam. Secondly, why do you have to scroll 1,000's of the same items in different variations. Just have one option for that item and choose the colour, length etc. from that one option, it would make the UXP much better. Finally, what is the point in having all of those variations in colours and patterns for shorts with no tops to match? The only reason i am ordering again is because i forgot to cancel this ridiculous subscription but I will be doing so now.

didn’t remind of a membership i started like 5 months ago but gave me 20 dollars to keep my memebrship and good clothing that i acc enjoyed but need more baby items and better organization of website

I love the option to switch the model size so I can see how the clothing might look on my body type. Returns are super simple and no questions asked! I highly recommend this!