EzyBook Reviews 

5,836
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the online booking process is straightforward, and they really appreciate the helpful staff members who ensure smooth and efficient airport terminal transfers. Many people also mention that locating the designated parking areas is generally easy and very convenient for their upcoming travel needs. However, some people mentioned unexpected extra charges and hidden administrative fees that made the final total price much higher than initially expected. A few other people also felt that waiting times for the crowded shuttle buses were frustratingly long, leading to a stressful start to their journeys.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly between customers. While... See more

Staff

Consumers find staff to be ambiguous, reflecting heavily conflicting experiences. While numerous reviewers... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with some reviewers describing it... See more

Price

Reviewers mention ambiguous feedback about price, with many customers praising the competitive rates and good... See more

Location

People report ambiguous experiences with location, noting both convenient spots and confusing directions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great parking for the price my car was how I left it when I collected it suggestion on the back of the slip please write down the pick up point maybe with a picture would be a lot better.

Rated 4 out of 5 stars

Very helpful staff helped me find the site easily located close to airport so transfer times are short. On return they picked us up very quickly.

Rated 4 out of 5 stars

EZY-411131 the onsite service was brilliant but the ‘customer service’ took a while kick in when I wanted to speak to someone. Once I got through to someone, Alex, he was brilliant. Sorted the issue,... See more

Rated 5 out of 5 stars

Booking process was straightforward. Really good value for money. Both check in and check out were surprisingly quick and smooth. Waiting time for a minibus to take us from the airport to the car pa... See more


Company details

  1. Parking Lot

Information provided by various external sources

We at EzyBook are offering a platform to the passengers, where they can compare airport parking prices from our parking operators at all major airports in the UK. A lot of cheap, safe and reliable Meet and Greet, Valet & Park and Ride options are available for our valued customers. Avail Discount code “ezy-su5mo” to save more on your next airport parking reservation. In case you have any question regarding our services, check out: https://www.ezybook.co.uk/faqs


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(5,836)

289 reviews in the last 12 months

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Rated 1 out of 5 stars

Use at your peril, be warned

I have used Ezybook many times over the years and have used Lionparking before but BE AWARE use this company at your own risk. The car was delivered back by the Lionparking driver who parked up and as he was getting out of the car it ran back into a concrete post damaging the tailgate, don’t think he could drive an automatic as he must have put the car in neutral and not put the handbrake on Here starts the truly appalling story, lionparking initially took my call and asked me to send the info by email which I did, when I chased up my number and email had been blocked, if I use a different number I get through but then get blocked. Tried Ezybook and they say send the information and leave it with us but never hear anything. Fact I have a damaged car caused by Lionparking driver and no one will take responsibility, my insurance say not their problem as I released the car to a third party.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

No waiting time for me

I was glad that I didn't have to wait for the transfer to airport and back. The small bus was available exactly when I arrived at the carpark.

23 June 2026
Unprompted review
Rated 4 out of 5 stars

EZY-411131 the onsite service was…

EZY-411131 the onsite service was brilliant but the ‘customer service’ took a while kick in when I wanted to speak to someone. Once I got through to someone, Alex, he was brilliant. Sorted the issue, and called back and emailed to confirm, as he promised.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not ever book with them

Do not ever book with them. It is a scam. If your plane is delayed they will charge you almost the full price twice or more
And if you cancel your booking well within the time permitted they charge you £15.
Also, I received a call from them when I asked for a refund. They push you as hard as they can and when you stick to the cancellation they hang up on you.
These are not professional people. They most likely not even in the UK or pretend to be.
Do not ever book with them

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The website offered a good variety of option with competitive prices

The website offered a good variety of park and ride airport parking options with a very competitive price compared to usual airport long stay parking. Booking was very easy. The confirmation email was very helpful with all the needed information/instruction.
I used them to book Gatwick Airport Parking Spaces Park & Ride. The service was convenient. The parking is a large yard about 15 minutes drive from the airport. Left my keys and they gave me the phone number to call on my return. They dropped me off at the airport in a good-quality minibus. On return, I called them after baggage collection, they responded immediately (I arrived at 1 am), and gave me clear instruction on where to meet them which was convenient.
The experience was very good overall.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

All good

Dropped the car off and we collected back without any problems. Would definitely use them again.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by AVPS

Excellent service provided by Parking near Gatwick Airport by AVPS, I called them 30 minutes before I arrive and a driver was ready waiting at the car park to drop me off which is about 15 minutes ride, on return again the driver Steve arrived before time and waited 30 minutes for me due to delay in my luggage. overall excellent service and very pleased!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. Appalling! Was told I would receive a refund for a booking I had to cancel. Still waiting for my money back a month later and they are not even responding to emails.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Met and Greet Service

Easy car parking service: was met at the airport and handed the car over, rang on return when collecting bags, and the car was brought back. It was the easiest experience I've had at the airport.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We had booked meet and greet with this…

We had booked meet and greet with this company, and realised we needed to be closer to the terminal so we rang the company who arranged for a driver to meet us closer to the terminal at airport who arrived promptly and took our car, great service who I'll use again in the future

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting.

Absolutely disgusting. My wife was promised a refund and 4 weeks later nothing. They refuse to pay it, often hang up, say it will be on its way and nothing. Do not trust this company.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, took 30 minutes from calling.
The pricing is competitive, but remember you have to pay tickets, so another £21.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I've used this company for a few years…

I've used this company for a few years and I have never had a problem with them,always helpful always on time with my car ,car always cleans ,and drivers are professional and always greet you with a smile. I always use the meet and greet, great service.

6 July 2026
Unprompted review

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