EZ Shopper Reviews 

182
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Extremely happy with my purchase! I wasn't sure what to expect but I was incredibly pleased with the build quality when the desk arrived. I purchased the desk during a sale, but even at full price it'... See more

Rated 5 out of 5 stars

Beautiful and spacious. Looks amazing on my bedroom corner! 😍 Loving it. Wasn't that hard to follow instructions and all tools are are there for you. Quick and safe delivery 🚚 A UK business wa... See more

Rated 4 out of 5 stars

Great desk and works wonders. Not 5 stars as the instructions included were quite hard to follow. While the whole process is quite easy if you know what you're doing, we had to actively look up an ass... See more

Company replied

Rated 4 out of 5 stars

Product is good, price is good, just that the delivery experience isn’t perfect. It is not like the product delivered broken, but it’s frustrating when you don’t know the delivery time until the last... See more

Company replied

Company details

  1. Computer Desk Store
  2. Hot Tub Store

Written by the company

We're a UK based eCommerce business committed to providing great quality products at prices you won't find in other places. We want to keep our customers happy and value any feedback to improve our service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.5

All reviews

(182)

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Rated 5 out of 5 stars

Very good and stable desk

Very good and stable desk, pretty easy to build after I figured out the parts as they didn't have labels stuck on them or the packaging, have been told this is being rolled out with their new stock which is really nice.

When I ordered I had several emails from them informing me where to go if I need help and they even have a how to put together the desk video which was very helpful. Wish all companies were like this.

Desk was delivered 2 days after I placed the order, almost as fast as Amazon. Will definitely be dealing with this company again in the future.

8 November 2022
Unprompted review
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Reply from EZ Shopper

Thanks so much for taking the time to leave this review. Pleasure having you as our customer!

Rated 5 out of 5 stars

Good quality product and fast delivery

The product is really good and the customer service was fine. We received that quicker than we thought it will be delivered in our area.

31 October 2022
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Reply from EZ Shopper

Thanks for taking the time to leave a review!

Rated 1 out of 5 stars

Table arrived with a faulty part and I…

Table arrived with a faulty part and I was unable to adjust the height on one side. I advised customer service and they sent me out a replacement part (took a little over a week to arrive). However, I now have to disassemble the whole table (took 4 hours to build) in order to check if this part will fix the fault and then build it from scratch again. Would not recommend purchasing from here in future.

7 November 2022
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Reply from EZ Shopper

Hi Peter, thanks for taking the time to leave a review. Sorry you felt your experience was a 1* experience with us.

Upon receiving notification from you that you were having issues with your desk, we replied promptly and dispatched a new part to you immediately via Royal Mail. As you are based in Northern Ireland it seems this took a while to reach you. We would note that although the part in question can be damaged by over tightening, we didn't question this and immediately sent you a replacement.

Unfortunately, due to the nature of the part being integral to the desk frame, the only way to replace the part is to disassemble the desk. We apologise again for the inconvenience of this.

We would highly recommend using the provided instruction video if you haven't already seen it, the average time to assemble the desk is approx 1 hr.

Thanks again and have a great day.

Rated 4 out of 5 stars

Although I didn’t get my product on…

Although I didn’t get my product on time. The customer service was really good and when my product arrived I was very happy with it .

28 September 2022
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Reply from EZ Shopper

Thanks for the kind words

Rated 5 out of 5 stars

First class service

First class service
We have purchased a few desks from this company now and have always had great service. The quality of them is very good and my staff are very happy they can now stand rather than sit to work.

3 October 2022
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Reply from EZ Shopper

Thank you Steve! Always a pleasure! All the best!

Rated 5 out of 5 stars

Thank you for the great service and…

Thank you for the great service and also next day delivery. The desk came very well packaged and very secure. I love the desk as it is very well made for the price, no issues with putting together. Highly recommended.

17 September 2022
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Reply from EZ Shopper

Thanks so much for the great review!

Rated 5 out of 5 stars

Easy to order and rapid delivery

Easy to order and rapid delivery. The item itself was realtively easy to put together, though the table top being two seperate pieces was obscured - but thats a minor issue. The instructions were a tad unclear but once figured out pretty easy to follow.

The item is stury, the raiser works really well and it is a great piece of kit.

17 September 2022
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Reply from EZ Shopper

Thanks for the review!

Rated 5 out of 5 stars

Good service

There were some delays in my shipping but Will has been really responsive to my queries, and he followed up to make sure my item was shipped asap. The standing desk I ordered was of really good quality too.

12 September 2022
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Reply from EZ Shopper

Thanks for the kind words :)

Rated 4 out of 5 stars

Good desk, pretty rubbish instructions

The desk itself is very good, managed to put it together in a couple of hours. The only thing I would say is that the instructions are not massively clear. SImply labelling the different types of screws and bolts and referring to them in the description would make life an awful lot easier. Also, my instructions referred to a cover for the desk motor which I didn't have in the package.

However, for the price, and the quality of the desk itself there are little complaints once it's up and running.

28 August 2022
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Reply from EZ Shopper

Thanks for your feedback, much appreciated!

Rated 5 out of 5 stars

Excellent product and delivery as promised

Excellent 👌
Product is perfect, I went for the gaming desktop with the desk top being in 2 parts. Was a little dubious but happy to report it is fine.
Found the video very helpful for assembly.
Warning to others if the metal bar that joins in the middle 'buckles' in middle it's because the legs have moved in too much. And the joiner on that also makes you think it might not be in, but it is in. At least that was my experience. I put it up by myself, with no problems other than what I commented above. Very glad I decided to go with the standing mat too, almost didn't. I use my desk for work, I work about 50 hours a week. Very glad I decided to invest in the sit stand desk.
Thanks for fast delivery and a product that holds up to all it promises to
Cheers
Nicola

13 August 2022
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Reply from EZ Shopper

Thanks for the great review!

Rated 4 out of 5 stars

Great desk

Great desk
Really difficult to assemble with unclear instructions

20 August 2022
EZ Shopper logo

Reply from EZ Shopper

Thanks for the feedback, have a great day!

Rated 1 out of 5 stars

Just ordered and received my desk disappointed

Just ordered and received my desk, I was not about for delivery, but the caretakers took delivery for me apparently it was falling apart so badly they had to use heavy tape to reseal the package as a favour to me. One thing I should also mention is the pictures do not show that the desktop is in 2 halves, not one board as expected given the site's pictures. So will see how it fares and any damage to it once I put it together on Sat the 13th to see how sturdy it will be holding my 2 monitors safely. Will re-visit the review when done. Despite next-day delivery from DPD, I was surprised they never sent me my time slot text it's unusual hence I was not about otherwise I would have sent it straight back. Still may need to do that 2 stars was being generous. All pics on site cleverly hide the join in middle one with mouse mate another with smaller mouse mat and keyboard and other IT device? Didn't think of asking as there is no mention of it on site. unless it's in the "small Print"?, Thanks for reply i read the

10 August 2022
Unprompted review
EZ Shopper logo

Reply from EZ Shopper

Thanks for taking the time to leave a review for us. Just to address the points mentioned -

Firstly, apologies that your packaging arrived having been opened. As I am sure you can appreciate, they do not leave us in this condition and in this instance your desk packaging must have come open on route to you with DPD.

Regarding the two piece desktop, this is mentioned on the main product page - "Two-piece carbon fibre look desktop". It is also mentioned in the specifications tab - "2 piece MDF tabletop included – 140 x 60 x 1.5 cm". We are transparent about this as we are well aware some people would prefer a single piece desktop. That being said, we take on board your comments and will look to take some photos without the mousepad in place.

With regards to the delivery time, two tracking numbers for your order were provided on the day of dispatch prior to delivery. These could be used on DPD's website or using their app to check their delivery times. DPD do generally send an SMS also, so perhaps this has either not happened on their part or an incorrect number was entered.

Thanks again for your feedback and have a great day.

Rated 5 out of 5 stars

Great service

Great service overall. Ordered their standing desk, good product!

21 July 2022
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Reply from EZ Shopper

Thanks for taking the time to leave a review, we really appreciate it!

Rated 5 out of 5 stars

Excellent product and service, tricky to build

Excellent product and service. Delivered quicker than they said, to the Highlands.
Only drawback is that the instructions are not at all clear, and the videos available are even more difficult as they use different models. But the actual table is brilliant and excellent value for money.

13 July 2022
EZ Shopper logo

Reply from EZ Shopper

Thanks for your feedback and for taking the time to leave a review. All the best!

Rated 3 out of 5 stars

Instructions not the best

Instructions not the best, nor is the video tutorial.
Poor communication over delivery & the mouse mat not yet arrived but again no Comms explaining why.
Now the desk is up & working I'm happy enough with the product.

25 June 2022
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Reply from EZ Shopper

Hey Lee, thanks for taking the time to leave a review for us.

We certainly take on board the comments regarding the instructions, and improving these is something we are actively working on.

Regarding the delivery, your order was noted as on back order, and was ready for delivery within a couple of days of the expected in stock date. Tracking updates were issued on a next day service by DPD, but you requested a date change to the courier. They unfortunately experienced a delay due to this request.

I understand after discussion with us that the desk mat had arrived and you didn't notice it was attached to the outside of the box.

All the best.

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