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Ezilend Reviews 2,333

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the process is often stress-free and easy to understand. Many consumers express gratitude for the clear explanations and constant updates received throughout their journey.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the promptness of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Billy S. was an outstanding loan broker from start to finish. He was professional, knowledgeable, and genuinely had my best interests in mind the whole time. He explained everything clearly, kept me... See more

Rated 5 out of 5 stars

Cindy was amazing, she was kind compassionate and helped us secure a car loan. Cindy explained everything thoroughly and made sure I understood exactly what was happening every step of the way. We are... See more

Rated 5 out of 5 stars

Excellent Service and Smooth Process! I had an amazing experience with Machiel Malan @ Ezilend They made getting my car loan approved so quick and stress-free. From start to finish, they were pro... See more

Rated 5 out of 5 stars

Excellent service from start to finish! Machiel made the process of applying for a car loan an absolute breeze. Explained every step in detail and gave constant updates on where the process was at. Ev... See more


Company details

  1. #5 of 28 best companies in Non-Bank Financial Service
  2. #7 of 19 best companies in Car Finance and Loan Company
  3. #6 of 22 best companies in Finance Broker
  4. #3 of 19 best companies in Financial Consultant
  5. #2 of 10 best companies in Loan Agency

Written by the company

Ezilend is an Australian finance broker helping customers make loans simple, fast and stress free. Whether you are looking for personal finance, business finance, car finance, bike finance, caravan finance, boat finance, truck finance, equipment finance or debt consolidation, Ezilend connects you with real loan consultants who focus on finding a loan that suits your needs, budget and circumstances. Backed by over 30 years of finance experience and a large network of lenders, Ezilend aims to make the finance process easier, more personal and less confusing. Our team provides support from application through to pre-approval and settlement, with simple quoting, remote electronic signing and a focus on clear communication. Ezilend works with customers across Australia through local finance consultants and branch locations, giving borrowers access to personalised service no matter where they are. Whether you are buying your first car, upgrading a vehicle, purchasing a boat or caravan, funding equipment for your business, or looking to consolidate debt, Ezilend is here to help make finance feel easier. Apply online or speak with your local Ezilend consultant to get started.

EziLend - that's easy!

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat our customers the way we would want to be treated, with respect, support, and kindness.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing experience

Amazing experience! Mel had me in a new car in under 48hrs, no fuss, no stress, it was so easy and stress free. 100% would recommend.

24 August 2025
Rated 5 out of 5 stars

So helpful

So helpful! She made buying a car super easy and no tricks, just simple and quick. She makes an effort to walk you through everything and make sure you fully understand.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Happy Tourer.

Craig made it very easy for me.Nothing was to much trouble,I would highly recommend &use him again.

10 August 2025
Rated 5 out of 5 stars

Very helpful.

Very good customer service. So quick and easy to progress to the next stage. You get an answer for the loan within two days.

11 August 2025
Rated 5 out of 5 stars

5 star review for Mel

Mel was amazing, I was very worried about my credit history affecting my application. I had no savings or anything to put as a deposit upfront for a car, due to personal circumstances. But I still applied to try anyway because I have a job and that was my only hope. I applied for finance in the morning, before I knew it I got a call from Mel hours later, advising she was able to get me approved for a car loan that same day. Mel was able to find me finance that best suited my needs. I didn't have the best credit score but she was still able to make it happen. I felt I could talk openly to her about other loans I had. She was very friendly and her process was fast. She was very approachable and I felt comfortable being able to reach out to her for any questions through out the process. Mel had always kept me updated on the application too. She was very understanding of my circumstances. She created a safe space for me to be able to openly talk to her about my finances. I felt like I had already known Mel. She also introduced me to a very nice car salesman. They both worked together to help me find the best car for me and my children. Mel turned my life around, this really meant alot to me. Mel went above and beyond to make sure I would find the right car. Mel even organised the car insurance for me. She made the whole process easy. I will definitely be going back to Mel again for finances in the future. I've already recommended Mel and the Ezilend team to my friends and families. She is by far the best I've come across. Thank you Mel for making one of my dreams come true.

Jess

1 August 2025
Unprompted review

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