Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from eZhire
Dear Vivek, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Prompt and efficient
Ezhire's service is great, they were prompt in responding, solving all the concerns i had, very efficient
19 April 2026
Unprompted review
Reply from eZhire
Dear Dina Hassan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
1 Star- underlined charges beware
1. Even with full coverage, tire punctures are not included, and no assistance is provided for tire-related issues.
2. If your car is faulty, they will replace it with a new one. However, be careful with fuel, if you’ve already filled the tank and the car stops working, they won’t compensate you for the fuel you added.
14 April 2026
Unprompted review
Reply from eZhire
Dear Shanu Varghese,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.
Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.
We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.
Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.
Kind regards,
Team eZhire
Reply from eZhire
Dear Hilal Ismail, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good,I regularly use only for EZhire.
19 April 2026
Unprompted review
Reply from eZhire
Dear Saran, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Regil Maverick Villareal Nabio, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Mayanja Micheal, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Today was a good news day
Today was a good news day. My family is very happy and this Car will never be forgotten. Thank you Javad Asaad and Team.
19 April 2026
Unprompted review
Reply from eZhire
Dear Sunita Shirke, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
It was great experience
It was great experience, tge car was very clean when I received it, the staff was very helpful, I highly recommend it
15 April 2026
Unprompted review
Reply from eZhire
Dear Mahmoud Bilal, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
My Top choice if renting a car
The easiest way to book and receive car. Smooth process. No deposits. Support always active. Will choose to rent from ezhire next time if the service remain nice like now
10 April 2026
Unprompted review
Reply from eZhire
Dear Awais Zee, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Rehman Ali, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good and fast
16 April 2026
Unprompted review
Reply from eZhire
Dear Muhammad ijaz, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Fast procedure and give it ready and…
Fast procedure and give it ready and clean car thanks alot
15 April 2026
Unprompted review
Reply from eZhire
Dear Yasir Alhaj, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The service is Impeccable
Thea car was great and the service is quick and there is no hidden charges
16 April 2026
Unprompted review
Reply from eZhire
Dear Carine, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Great service …
Great service …. I repeated use ezhire for more that 5 years now
16 April 2026
Unprompted review
Reply from eZhire
Dear Shoukath Ahmad, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Hi booking as always and excellent…
Hi booking as always and excellent service as always
16 April 2026
Unprompted review
Reply from eZhire
Dear Davix, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Syed Farzan Ali, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The service in Mall of Emirates Branch…
The service in Mall of Emirates Branch is alwats top notch
13 April 2026
Unprompted review
Reply from eZhire
Dear Dennis Ruigu, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Very excellent service
Very excellent service. Good follow ups and transperant in deals.
13 April 2026
Unprompted review
Reply from eZhire
Dear Prasanth Prasannan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The customer is considered a liar until they can prove otherwise...No trust.. Dishonest.
On 17 March, I rented a car with booking ID 527885. Initially, the experience seemed smooth. Due to heavy traffic, I anticipated being slightly late, so I contacted them, and they granted me an additional 15 minutes. Unfortunately, because of the traffic jam, I exceeded that by another 10 minutes. I returned the car and went home, and no one informed me that extra charges would apply.
Two days later, I received a receipt showing that an amount had been deducted immediately for fuel charges without my confirmation. When I contacted them, they acknowledged their mistake and refunded the amoun, but only because I had taken photos before using the car. Otherwise, I believe no refund would have been issued.
After 20 days, I received three messages from my bank indicating failed deduction attempts from “HD 01A Floor 01 Building” due to insufficient balance. I recognized this as being linked to the Ezhire app. When I contacted them, I had just transferred some money into my bank account, and they immediately deducted it.
They then claimed that I returned the car at 8:00 PM, whereas I actually returned it at 5:55 PM. They refused to issue a refund, stating that I had no proof and that this was in line with their policies.
Additionally, they promised to call me back after checking with their team, but I never received any follow-up. I had to contact them again via chat, where they continued to evade the issue with repetitive responses.
Moreover, they refused to remove my bank card from the app immediately, stating that it would take up to 90 days, even though all dues had been cleared.
Overall, this experience involved multiple mistakes, unnecessary stress, and a significant waste of time. I truly regret using this service.
If anyone plans to use this app, I strongly recommend the following:
- Make sure to take detailed photos of the car at pickup and drop-off to protect yourself, so they can believe you and avoid any false claims.
- Use a prepaid or digital payment card that you can top up as needed to prevent unauthorized charges and avoid being robbed.
6 April 2026
Unprompted review
Reply from eZhire
Dear Mustafa Abubaker,
Thank you for contacting us. We sincerely regret any inconvenience you may have experienced and greatly appreciate your patience while we address your concern.
As per our Terms and Conditions, all charges are securely processed through the card on file, with full transparency ensured via detailed invoices shared with our customers.
Kindly note that the vehicle is required to be returned at the same time as the original delivery or self-pickup time.
In your case, the booking was scheduled to end on 17 March 2026 at approximately 5:33 PM. However, our system records and time-stamped images confirm that the vehicle was returned at 7:58 PM. As the return time exceeded the scheduled booking period, an additional day’s charge was applied in accordance with our standard rental terms.
We apologize for the inconvenience caused during your experience and appreciate your understanding.
We truly value your feedback and remain at your service for any further questions or assistance you may require. Please do not hesitate to reach out to us at connect@ezhire.life at your convenience.
Warm regards,
Team eZhire
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