eZhireReviews 

1,312
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 719 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and courteous staff, highlighting their helpfulness and positive attitude throughout the service process. The overall service is described as smooth, seamless, and efficient, from booking to car return, making the user experience very convenient. Many appreciate the quick response times and the ease of reaching customer service, which is often noted for being polite and respectful. However, some customers also noted issues with pricing, finding it higher compared to other rental options, and experienced unexpected charges for parking tickets or speeding fines. A few other people also felt that customer service, despite being polite, was sometimes unable to resolve complex issues or provide necessary documentation like initial car pictures, leading to frustration.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the smooth and easy rental process,... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as friendly, professional, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences, citing... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, fast, clear,... See more

Price

People report ambiguous experiences with price, with many customers expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more

Company replied

Rated 4 out of 5 stars

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more

Company replied

Rated 4 out of 5 stars

Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.

Company replied

Rated 4 out of 5 stars

Experience and service is very good .. only thing I want to mention what i felt is the price ,only this one concern i have that the price are higher as compared to the other rentals . But the rest eve... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,312)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I rented a car through eZhire and it…

I rented a car through eZhire and it was the worst decision I made in Dubai. Returned the car, received zero documentation, and days later they charged my card for damage I never caused. No photos, no inspection report, no explanation, nothing. Tried reaching their support multiple times, complete silence. They keep your card on file and charge it whenever they feel like it with no accountability whatsoever. This is not a rental company, this is a trap.

1 May 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Nicol,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced.

We understand that unexpected charges can be concerning, and we are committed to maintaining transparency in all our processes. As mentioned in the Terms and Conditions of your booking confirmation, all rental and non-rental charges are processed through the card provided.

We value your trust and want to make things right. To assist us in resolving the issue promptly, kindly email us at connect@ezhire.life with your booking ID and any other relevant details. Rest assured, we will prioritize your case and work toward a solution that meets your satisfaction.

We are here to assist and will ensure that the matter is resolved to your satisfaction.

Best regards,
Team eZhire

Rated 5 out of 5 stars

Very nice person

Very nice person

2 May 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Manahil Shahzadi Mano, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Adnan was the service executive

Adnan was the service executive. He was prompt and helpful with the service

1 May 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Hashim Majeed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

It was very good experience

It was very good experience

28 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Vinay Kumar Gajula, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

No deposit is a very positive feature

No deposit is a very positive feature! Otherwise friendly staff, easy app, everuthing smooth in general. The individual Yayha was very mind and service oriented. 10 points to him.

1 May 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Lars, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good and easy to use.

Good and easy to use.

1 May 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Samson Sanju, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Easiest way to rent a car lovely…

Easiest way to rent a car lovely experience everything was perfect the car , payment method n delivery

30 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Yousra Ghazy, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Great experience

Great experience

27 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Robert Kerabu, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 4 out of 5 stars

Good service

29 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Azfahk Ahamed Kuraishy, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Customer service is good

Customer service is good

26 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Shola, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Fast service

Fast service

29 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Wenn, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

There is excellent Staff

23 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Safeer Ahmed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Seamless experience smooth easy no…

Seamless experience smooth easy no surprises.

29 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Lucie Turpisova, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 4 out of 5 stars

Good service

29 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Josephina Viegas, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

No issue with things here

No issue with things here

28 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Preyas Pradeep, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Very nice service

Very nice service. I strongly recommend. Very nice cooperative. I took 3 months and one week rental. I did not face any difficulties. I appreciate ezhire.

27 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Balasubramanian Kumar, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

It was a great experience

It was a great experience. They have very good cars at affordable prices and they are also quite responsive

27 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Abbas Abdulsalam, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Smooth experience by the team

Smooth experience by the team

27 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Brian Kipruto, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

It's easy to booking thank you

It's easy to booking thank you

25 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Prashanth Beerkula, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Easy pickup and good condition of the…

Easy pickup and good condition of the car

26 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Nisha M.R, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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