Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely unacceptable service
Absolutely unacceptable service
Extremely disappointed with eZhire. My rental car was confirmed for delivery at 8:30 AM. It is now 2:00 PM — more than 5 hours late — and I still have no car.
I have contacted customer service multiple times, explained that I needed the vehicle for work, and all I keep receiving are apologies and constantly changing delivery times. Every time I’m given a new time, that time passes and there is still no car.
Because I relied on their confirmed delivery time, I have lost an entire day of work waiting for a vehicle that has never arrived.
Delays can happen, but keeping a customer waiting for more than five hours with no reliable information or solution is completely unacceptable.
Based on my experience today, I would strongly recommend avoiding eZhire if you actually need a car delivered at the agreed time.
Also, I requested the car with Apple CarPlay, and car doesn't even have a screen
19 August 2026
Unprompted review
Excellent communication
22 May 2026
Unprompted review
Reply from eZhire
Dear Laila Najdawi, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
AVOID eZhire
AVOID eZhire. Seriously, think twice before giving them your card details.
I rented a car through eZhire in July, provided by Quick Drive, and the experience was a complete nightmare.
The car was delivered with a SAFETY ISSUE, and it took FOUR DAYS of chasing them to finally replace it. Customer service was almost impossible to deal with — endless follow-ups, no proper answers, and zero accountability.
I was also promised a 60 AED fuel refund back to my credit card. Instead, they put it in their app wallet, where I can’t withdraw it — basically forcing me to use their service again to access my own money.
But the worst part? More than ONE MONTH after my rental had already ended, eZhire suddenly charged my card 2,477 AED without prior notice, without my authorization, and without providing any clear justification for the amount.
Imagine finishing a rental, moving on with your life, and more than a month later discovering a random 2,477 AED charge on your card.
I have now filed an official complaint with Abu Dhabi Consumer Protection.
Based on my experience: terrible customer service, unacceptable handling of a safety issue, and extremely concerning payment practices.
Think VERY carefully before renting from eZhire or allowing them access to your card details.
18 August 2026
Unprompted review
Reply from eZhire
Dear Nada Sakhawy,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience and frustration this has caused. We understand how important it is for everything to go smoothly, and we greatly appreciate your patience.
Your trust is invaluable to us, and we are committed to making things right. Our team is actively addressing your concern and prioritizing its resolution.
If you have any further questions or need additional assistance, please feel free to reach out to us at connect@ezhire.life.
We’re here to ensure your satisfaction and look forward to resolving this matter promptly.
Best regards,
Team eZhire
Nice experience comparing with an old…
Nice experience comparing with an old bad one, but this was nice and the car was amazing.. the Ezhire employee at Al-Nahda was very polite with a smily face and knows how to serve the customers, and I really appreciate his manners and hope he gets a better and better position.🤍
Thanks to all members of Ezhire team..🤍
16 August 2026
Unprompted review
Reply from eZhire
Dear Mustafa Abubaker, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
I would like to inform that I use…
I would like to inform that I use ezhire past 1 yesr I guess.
There was insdent happened that auto generate deduct 550 aed which is claimed I had damage the car somewhere without my acknowledge.
I tried many time to contact .
The ans always the same our team will contact you our team will contact you.
There is no one connecting me for resolve the issue.
I have received an email today that we resolve the problem is there anything eals I can do for you.
Please kindly have a look if ezhire team can find any solution if no that's fine.
Thank you so much.
15 August 2026
Unprompted review
Reply from eZhire
Dear Shawon Mahabub,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced regarding the outstanding damage charge.
We have reviewed your case and understand that you requested further clarification and assistance. Our team arranged a callback to discuss the matter with you; however, according to the latest update, we have been unable to reach you despite our attempts to follow up.
We remain committed to addressing your concerns and providing the necessary clarification. Kindly respond to our team or share a convenient time for a callback so that we can assist you further.
To help us expedite the resolution, you may also email us at connect@ezhire.life with relevant details regarding your concern.
Please rest assured that we value your feedback and will make every effort to review the matter thoroughly and work toward a suitable resolution.
Warm regards,
Team eZhire
Easy......
12 August 2026
Unprompted review
Reply from eZhire
Dear Sanu Shrestha, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Very unprofessional and scam this is
Very unprofessional and scam this is, have booked the car but they delivered the worst car with highly tinted which driver cannot see anything from outside. Called twice for replacement but only fake promises. Think twice before booking from ezhire. The funny part is yesterday at 8pm i have spoken to somone from ezhire and he had said i will be prioritizing this issue and it will be sorted first thing in the morning. And the morning never came. Still struggling to replace the car.
11 August 2026
Unprompted review
Reply from eZhire
Dear Mr. Vivek,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Your replacement request has been shared with the concerned partner team. As an initial option, you were requested to visit the designated counter/office, where the vehicle replacement could be arranged. However, we understand that visiting the location is not convenient for you and that you have requested the replacement vehicle to be delivered to your current location instead.
Please be assured that, following your refusal to visit the designated location, your concern has been escalated and the concerned team is currently looking into the possibility of arranging the replacement at your location. We appreciate your patience and understanding while the necessary arrangements are being reviewed.
We sincerely regret the inconvenience caused and understand your concerns regarding the vehicle. Please be assured that your request is being given due attention, and we are working with the concerned team to find a suitable resolution.
Should you require any further assistance or clarification, please feel free to contact us at connect@ezhire.life.
Thank you for your patience and understanding.
Best regards,
Team eZhire
Didnt need the car for the full…
Didnt need the car for the full duration. Called them to return the car earlier without a refund and guess what!!! It cost half the monthly rental to return 2 weeks earlier. Doesn't make any sense. So the car is sat on the drive. Rude agent. Last time we use them.
9 August 2026
Unprompted review
Reply from eZhire
Dear Vanessa Parsooramen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Extremely poor service overall.
Extremely poor service overall.
1) 4 replacements in less than 2 months against booking 558860. Zero consideration for safety, lack of vehicle maintenance.
2) in so called 'compensation', the manager Hamza gave 1 day extra by calling on non registered number.
3) chat support agent Qazi then went on a defensive argument spree for almost an hour stating they have done the right thing.
4) floor manager Muhammed Umair was the cherry on the top. He was arrogant and tried to deflect the problem by stating that since my wife is the driver, they will only talk to her (although the payment info, email ID and mobile number belong to me since I have booked on her behalf!).
He went on to agrue stating "I am here since 2016 and very well know how everything goes". The audacity was literally audacious on this chap - floor manager with a general grudge against customers - brilliant!
Sub standard service and and even poor approach to service retention. The company seems to feel it is too big to fail now.
Word of advice: lower your expectations if you deal with their staff.
11 August 2026
Unprompted review
Reply from eZhire
Dear Mohit Gulati,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the condition of the vehicle during your recent rental. We understand how frustrating this experience must have been and regret that the vehicle did not meet the level of service and quality you expected from eZhire.
Please be assured that your concerns have been taken seriously and shared with the relevant team for review. The underlying issues have been addressed, the necessary steps have been taken to help prevent similar situations in the future, and the relevant follow-up calls were made.
We have also taken the appropriate steps regarding your case and sincerely appreciate your patience and understanding throughout the process.
Your feedback is highly valued and helps us improve our services. Should you require any further assistance or clarification, please do not hesitate to contact us.
Kind regards,
Team eZhire
Extremely disappointing and stressful…
Extremely disappointing and stressful experience with eZhire.
I booked a car 3 days in advance (on Aug 5) for a 1-day rental scheduled for pick-up on Aug 8 at 3:00 PM at the Al Barsha location. Right before heading out, I messaged their team to ensure the car was ready, and they explicitly confirmed it was.
Just a few minutes later, I received a call saying the car was actually NOT in Al Barsha and was only available in Deira! Why confirm a car is ready at a specific location if it’s across town? This completely ruined my plans and caused unnecessary stress.
After I insisted that the car be provided at the original booked location, they offered to deliver it to me for free and promised that the return collection would be free as well. The car was eventually delivered at 4:00 PM (an hour late). To make matters worse, right while I was receiving the car, customer service called me again to backtrack, claiming the return was actually not free and that I had to drop it off myself.
The lack of coordination, terrible communication, and last-minute broken promises are completely unacceptable. If you value your time and peace of mind, look elsewhere.
8 August 2026
Unprompted review
Reply from eZhire
Dear Reichelle Acuario,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the delivery delays during your recent rental. We understand how frustrating this experience must have been, and we regret that we did not meet the level of service you expected from eZhire.
Please be assured that your concerns have been taken seriously and shared with the relevant team for review. We are working to address the underlying issues and take the necessary steps to help prevent similar situations from occurring in the future.
We have also taken the appropriate steps regarding your case and appreciate your patience and understanding throughout the process.
We truly value your feedback and the opportunity to improve our service. Should you require any further assistance or clarification, please do not hesitate to contact us.
Kind regards,
Team eZhire
Reply from eZhire
Dear Elay Bambe, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Ezhire Hire is the worst rental app.
Ezhire Hire is the worst rental app.
They are taking advantage of their customers, which is bad. I will never recommend them to anyone
4 July 2026
Unprompted review
Reply from eZhire
Dear Abdul,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
The Ezhire is a smooth and stress-free…
The Ezhire is a smooth and stress-free service the staffs are helpful and prompt
5 August 2026
Unprompted review
Reply from eZhire
Dear Prudence, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Smooth experience as usual
4 August 2026
Unprompted review
Reply from eZhire
Dear Obai Kamal, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Such a fraud company for making money…
Such a fraud company for making money illegally from the customer without any prior notice or call. Even the customer care people are also worst. They are literally saying we can't do anything. Without any information or call they are directly adding one more extra day and charging amount from us. For me I have taken the car from ezhire for 1 day extra charges for delivery and return from the location. So total of 179 I have paid and today after the time they have taken extra charges of 128dhs again. Please guys dont take care from this fraud people. They will kill you without any reason. Total i have lost 350dhs from Ezhire for 1 day rent.
2 August 2026
Unprompted review
Reply from eZhire
Dear Vyshnav Viswambharan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Good condition cars and easy for pickup…
Good condition cars and easy for pickup and drop hazel free
29 July 2026
Unprompted review
Reply from eZhire
Dear Ismail Nafees, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
All services are good and excellent.
27 July 2026
Unprompted review
Reply from eZhire
Dear noel cardona, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Everyone was so understanding and…
Everyone was so understanding and amazing. Customer service is great. Special thanks to Rabia from Customer support in assisting me.
24 July 2026
Unprompted review
Reply from eZhire
Dear Dillon JK, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Horrendous experience
Horrendous experience, terrible car was delivered and unsafe, customer service was awful, hidden charges kept coming off my app. Beware!
22 July 2026
Unprompted review
Reply from eZhire
Dear Jaydon Burrell,
Thank you for taking the time to share your feedback with us at eZhire. We truly appreciate your input, as it helps us continuously improve our services and deliver a seamless experience to our customers.
We sincerely apologize for any inconvenience you may have experienced. Please be assured that the concerns you highlighted are being reviewed carefully, and corrective measures are being taken to avoid similar situations in the future.
We understand that unexpected charges can be concerning. In this regard, we would like to clarify that, as outlined in the Terms and Conditions shared at the time of booking, all rental and non-rental charges are processed through the card provided during confirmation, ensuring transparency in our billing process.
With respect to the charges in question, please note that as per company policy, collection requests must be placed through the app at least three hours prior to the rental end time. Requests made outside this timeframe may result in an additional day’s rental charge. To support a smooth and hassle-free experience, our app also sends timely notifications and reminders to customers before the rental end time, allowing sufficient time to place a collection request accordingly.
Should you require any further clarification or assistance, please feel free to reach out to us at connect@ezhire.life. Our team will be happy to assist you and ensure your concerns are addressed promptly.
Warm regards,
Team eZhire
1 star
1 star. Would give zero if I could.
I've used U Drive twice now, and both experiences have left me shaken — not just disappointed.
The first time, I booked a Mazda 6 to take my wife out for her birthday dinner. I arrived at the Al Barsha branch all dressed up, reservation booked, only to find the car sitting in a dusty public parking lot — dented, scratched, and clearly untouched for a long time. I refused to take it in that state and ended up waiting 30-45 minutes while a staff member gave it a quick wipe-down before I finally accepted it, already late for our dinner. Once we got in, we noticed a large red stain on the white interior — looked like something had spilled and never been cleaned. Fuel was also low. I raised it with a staff member, who apologized and assured me it wouldn't happen again.
Against my better judgment, I gave U Drive a second chance yesterday and booked a Nissan Kicks. Thirty minutes before delivery, I got a call saying the Kicks wasn't available and I was being "upgraded" to a JAC 4 instead. I had a family emergency and no time to argue, so I took it — reluctantly. Big mistake. The car started malfunctioning on the drive from Dubai to Sharjah and cut out completely three separate times, in the middle of traffic. I can't put into words the panic and embarrassment of being stranded like that with my family in the car. We had to cancel our plans and turn back.
When my wife called customer service afterward, the agent was dismissive and borderline rude, kept asking why we didn't call "earlier," and all but told her he didn't believe us because we had no "proof." No empathy, no ownership, just deflection.
I understand things can go wrong with rentals. What's unacceptable is a company that hands out unsafe, malfunctioning vehicles and then trains its staff to question the customer's honesty instead of resolving the issue. This isn't about getting a cheap car for a cheap price — this was a premium booking, twice, with premium problems both times.
If you value your safety, your time, and being treated with basic respect when something goes wrong, I'd think twice before booking with U Drive. I won't be using this service again.
Booking ID (563304) & (565882)
20 July 2026
Unprompted review
Reply from eZhire
Dear Rahul Menon,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.
Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.
We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.
Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.
Kind regards,
Team eZhire
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.