Eyms Reviews 

Wouldn’t even give one star,use the buses regularly and the 152 from wheeler street was due in 5 minutes and arrived early and just drove past when they should actually wait at the stop if they’re early.
Terrible service.

I purchased a 24hour ticket from Hull to Hornsea on the eyms App. I then went to the Interchange in order to board the 10.15 bus to Hornsea for a medical appointment at 12. I arrived at Bay 31 at 10 am and waited until 11.10 for a bus that never turned up. I asked 4 people at the station including the station supervisor who replied that she had no idea where the bus was!!??
I then asked for help in the Customer service office but they too were unable to help. So I had to cancel my appointment and return home. I then asked for a refund and was told that as I had used the ticket in Hull i was not eligible for a refund. Had I known there wouldn't have been a 10.15 service to Hornsea I would never have bought the ticket. Eyms however couldn't care less about me.

This morning about 9,30am, 26/8/2022, I tried to board a no.57 bus at the stop at the bottom of Hessle Rd flyover, Gypsyville side. The driver stopped me boarding and told me I wasn't allowed on her bus because there were too many shopping trollies on the bus already. Shopping trollies! I was gobsmacked! My trolley was empty and I a 70 year old man offered to go upstairs but this was refused too, though the upstairs was virtually empty. Almost 30 minutes for the next bus and almost late for a doctors appointment. Please say thank you to the ignorant, bad mannered nasty piece of work who spoiled my day!

3 different bus services down the same road didn’t turn up, the 4th bus that finally turned up was 10 minutes late and didn’t even come from doing a service, it came from the yard at the back of station, clearly got bad time keeping drivers, if I turned up to my work 10 minutes late, I would be in the office, I honestly don’t know how this bus company is still running, because it might as well not be by the amount of buses not turning up.

This is a terrible service. The phone app told me that a bus was due and then another but after ONE HOUR I was still waiting. They say that they want more people to use public transport but when it's as unreliable as this, that is a joke

Flip a coin as to whether the service you want will arrive or not. Don't bother with timetables or the app, just guess when the buses are as that's what they seem to do.
If using this service then expect delays and at least 1 cancellation an hour.
If you're using it to go to work then explain to your employer that you'll just arrive whenever, as unfortunately your transport is organised by a dog with a bucket on its head.

I've used these buses hundreds of times but your bus driver tonight (21.50 @ 24.07.22) was brilliant. Very polite and courteous , not just to us but other customers. Excellent service 👏

One star is far too high for this company. In the last two weeks alone the 56 has not turned up at 19.24 on Mondays to go into the Hull City Centre. This occurs on a regular basis and far too many times to mention. When the service is every hour on an evening and they take a bus off that then becomes a two hour service which is unacceptable. And even if you manage to get into the Town there is no guarantee that the last bus will arrive to get you home again, which again has happened on numerous occasions, leaving me no alternative other than to walk the 4 miles home or pay £10 for a Taxi. Leaving vulnerable people stranded in the Town at 23.00hrs and later is totally irresponsible behaviour and it's obvious the company has no regards for people's safety.

had to leave a star as there isn't an option for no stars,
I'm now having to make sure I have my taxi fare home in case the bus doesn't arrive, after finishing work at asda at10pm you just wanna get home,
57 from hessle to longhill didn't arrive again last night, nothing on the app, got stagecoach to station to catch 56 from there but that was also cancelled, loads of factory workers were ringing friends for lifts, walking home, my husband had to get out of bed n come get me, he was up at 4 for work, getting one journey from a day rider so costing more

Appalling service , buses cancelled with no notice.
Will never use this company again.Used to run like clockwork but those days appear to be over now.
Buses simply do not turn up or are cancelled without prior notice.

Can’t understand that we have a bus service 154 which is to take patients and workers to castle hill hospital for appointments and workers to start the shift at the right time not 30mins late because they just miss a bus out for the sake of it and no replacement in hand and don’t update the app if a bus is not going to be available , totally bad service for your passengers, management don’t seem to care which needs changing asap

I couldn’t give no stars the number 56 is the worst service in hull constantly missing out buses and don’t let customers know should sell up and let a proper company run eyms

Joke of a company, can't provide a service but still take your money for weekly and monthly passes, continously cancelling buses and not informing customers, they should do us all a favour and sell up to someone not so inept

Appalling service from EYMS. Bus home is at least 10 mins late every day, the app doesn’t give correct information and buses are cancelled with no notice.

Absolute joke of a company constantly cancel buses without telling anybody

Avoid if you have children or are a female on your own as this company hires scumbag loser drivers who are happy to leave young girls stranded and vulnerable rather than take a humane approach (like letting them aboard).

Your driver who did this is an absolute piece of dirt who chose WOKE over the safety of a young girl. You sir are a creep and I feel embarrassed for you, your family and your friends.

This company employs drivers that leave 15 year old girls in dangerous situations by refusing to let her on the bus. Watching the video she took made me sick to my stomach as I am also a mother of a 15 year old girl. Absolutely disgraceful public service. Feel free to flag a bus down girls if you ever feel in danger, but it won't let you on!!!

Crap service they have a policy of leaving vulnerable people by the road side, driving away while watching some one who is clearly upset and distressed at not being allowed to board. Disgusting

What a pleasure it has been this week on the East Yorkshire bus to Wyke college from Cheltenham Avenue Hull. The bus driver is so polite and helpful towards my granddaughter who is in a wheelchair. Wish to say THANK YOU so much for.

Could you please sort out your timetables!!! The app specifies one time, the online timetable specifies another, and the timetable located at the actual bus stops is completely different!!! How infuriating! Also, please explain how the price of a 15 minute journey from Market Weighton to Pocklington is the same price from Market Weighton to York, a 1hr journey??? Give your heads a shake, it’s an absolute disgrace!!!