I ordered Dolce & Gabbana glasses from Eyerim. Later, I noticed some negative reviews on Trustpilot, which made me concerned. I contacted Eyerim and received a quick response. The package arrived with... See more
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Glasses arrived after 19 days. Part od the frame design had broken off. Still no resolution after 15 days of contacting support. Worst experience ever
I placed an order to have glasses made into my own frame. Eyerim sent a label for the service received. I handed over the package on 09.03.2026. and to this day there is no trace of it. I only get gen... See more
The worst online trader is Eyerim company. It's like betting and if something goes wrong with the purchase - you are left without any replacement or refund or even the faulty item or excuse. In... See more
Company details
Information provided by various external sources
Vi på Eyerim säljer 100% autentiska glasögon, solglasögon och skidglasögon till hela den Europeiska marknaden. Eyerim har ett jättestort utbud av märkesglasögon så som Ray-Ban, Prada, Persol och mycket mer. Eyerim erbjuder även snabb leverans direkt hem till dig utan extra kostnader.
Contact info
2.2
Poor
147 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Bad experience
I ordered 2 pairs of frames on 16.10.2017.still not received the products but today they send me an e-mail who confirm that they sent the frames, although they initially communicated to me that one of product is not in stock anymore...i'm very curious about the quality of frames.
Thank you eyerim...
7 December 2017
Unprompted review
Reply from eyerim
Dear Bogdan,
Thank you for providing us with your order number.
I can see that one of the item's you've ordered were out of stock, and the other once was returned back to our warehouse. We have refunded you the money and informed about the situation via email, by our customer services staff.
If you have any questions, please let us know.
Regards,
eyerim.com
Ordered glasses over 4 weeks ago and I …
Ordered glasses over 4 weeks ago and I get a generic email every week saying they will notify me in 9-14 days when the order is shipped. Well after 35 days, only emails arrive from EyeRim and no shipped order. Would not recommend this company. I would have gladly spent the extra 15% more to get my glasses sooner. Now I have waited over a month and no glasses in sight. About to cancel and ask for a refund, but very worried how that will go.
25 October 2017
Unprompted review
Reply from eyerim
Hello West D,
Thank you for your feedback.
I'd be happy if you could display your order number or contact details so that we can take a closer look at your purchase. However, in this case we might have had a delay from our suppliers' side. In these cases, we always notify our customer's about the situation of a possible delay. Normally, when the item isn't in stock, it takes approximately 9-14 business days before the package arrives to our warehouse.
If you have any further enquirers, please contact our customer services.
Have a nice day!
I bought 2 pairs of sunglasses from …
I bought 2 pairs of sunglasses from eyerim. It took aroun 2 weeks from order til I got them.
I actually didn't keep any of the pairs. Should have tried them on first in a shop beforehand :)
But I got good service and full refund when I shipped them back.
14 August 2017
Unprompted review
Reply from eyerim
Dear Christopher,
Thank you for reaching out with your review.
Our customer's should always feel safe when purchasing with us and if there's something that didn't meet the expectations, then you can always return the package without any hassle.
We welcome you back!
Good service and the glasses was …
Good service and the glasses was perfect😄😄
3 July 2017
Unprompted review
Reply from eyerim
Dear Trine,
Thank you for your review, and we hope that you are very satisfied with your glasses :)
A good selection of brands of glasses
A good selection of brands of glasses. The order came quickly
Fast communication and friendly service.
Competitive prices.
I am very pleased transactions here.
15 June 2017
Unprompted review
Reply from eyerim
Dear customer,
Thank you for your review!
We're happy that you are satisfied with your purchase at eyerim and we'll continue to ensure that our friendly communication will persist and exist :)
We welcome you back.
Everything was great except the long …
Everything was great except the long waiting time. But it's still worth to wait that long if you look on the looooooow price. Thanks Daniel from Eyerim
16 May 2017
Unprompted review
Reply from eyerim
Dear customer,
Thank you for your review. We're happy that you are satisfied with your purchase with us and we are always struggling to ensure that our deliveries from our supplier meets the deadline outlined on our website.
We welcome you back!
Have a nice day.
Be aware of this company !
Be aware of this company !! Unprofessional and not serious !! They don't respect their clients and don't respect the delivery delays !!
Don't recommend !!!
1 May 2017
Reply from eyerim
Hello Bianca Mihai,
Thank you for your review.
Below are you order details:
Bvlgari BV6061B 376/8G. Size: 33mm.
Confirming that the package was to be sent to:
Bianca Mihai
Unirii nr 2 bloc MAN Sc B ap18
Ploiesti, 100043 , Romania
Tel. 0722399711
Looking back at your previous conversation with our customer services, we have clearly stated that the product is not in stock and needs to be ordered form our supplier with an estimated delivery time anytime between 12-19 business days. Your analysis is that it was in stock, when it wasn't. I assume that you perhaps was looking at another size, because some models with a particular size might be in stock, while other's aren't.
We clearly describe the delivery date on our website, the order confirmation and with our e-mail correspondence with you.
To write a review that we're unprofessional should really point out to the fact that you haven't read our website thoroughly even though the information is clearly and visibly stated.
We respect our customers and ensures that all packages are delivered within the estimated delivery time that our supplier sets.
Thank you.
Beware. Worst store I've seen and done shopping
Beware. Worst store I've seen and done shopping. They sell things but do not have them. I bought goggles 12.02.2017r. On the same day I made the transfer of funds. After a week, the lack of information about the change of status of the order I wrote an email. I received information that have problems with the supplier. And that goggles will be delivered within 1-2 weeks. After three weeks I received information that the goggles are not available and they return my money. After a month and a half. But of course, they encourage me to buy other goggles in their shop. Never in my life with them. I bury this store.
Below last email from them 18 March 2017r.
Dear …….,
First of all, let us thank you for shopping on eyerim. Unfortunately, our supplier just informed us, that the model of your choice is out of stock and is not planned to be replenished soon.
We are really sorry for the situation. We strongly believe you will be able to find another pair on our website, that would suit your style and preference. However, if you do not wish any other pair, please let us know. We have already initiated your full refund and you should have your money back approximately in 1 - 3 working days.
In case you need help/advice or have any further questions, do not hesitate to contact us.
---
Best wishes,
Ivana
Customer Service Agent
20 March 2017
Reply from eyerim
Hello Paweł Siembab,
Here're you order details:
Oakley Flight Deck OO7050-03. Size 99 mm.
Confirming that the package was to be sent to your address below.
Paweł Siembab
Dąbrowskiego 23 pokój 320
Katowice, 40-037
Poland
Tel. 782998813
All products on our website are available, but there're circumstances when our supplier pauses production for some items, and that's why we informed you about the situation. We received a green signal from our supplier upon your purchase and thus we continued to update you on the situation, otherwise we wouldn't have contacted you explaining the situation.
We also offered you a discount, or a voucher code you could utilise for your next purchase with us. The money that you paid has been 100% refunded back to your account.
Please note that we always keep our customers updated, and provide weekly updates regarding purchases from our supplier.
Thank you.
Fantastic quality
Im so satisfied by the delivery and the quality!!! I will always order from you!!!
18 October 2016
Unprompted review
Reply from eyerim
Dear Violeta,
Thank you for your review!
We're very happy to have you with us as a customer and we will always be there for you if there's anything you need with respect to your order.
Have a nice day!
The delivery was several months late
Submitted my order in the beginning of the summer but I did not receive the parcel until the end of September... Received a discount of 10 euros but since the whole summer was over it was not worth it.
Staff is however kind and gives a quick response to emails
18 October 2016
Reply from eyerim
Hej Sara El-Mansoury,
Tack för ert omdöme.
När du genomförde ditt köp informerade vi dig via e-post om att en eventuell försening har påträffats på just den artikeln som du hade beställt och du gick med på att vi skulle uppdatera dig om ordern tills att vi fick en grön signal från leverantören. I vissa fall kan leverantören pausa produktionen i form av en restnotering.
Givetvis så förser vi våra kunder med en rabatt på köpet ifall de önskar behålla beställningen intakt och att vi samtidigt hela tiden följer upp om köpet.
Ha en fin dag!
Reply from eyerim
Dear Siffan,
Thank you for your review!
Your feedback is important to us.
Thanks,
eyerim.com
Trustworthy and great company
Have had contact with the Swedish customer service a couple of times. Friendly, professional and always helpful!
I have only good things to say about eyerim.se!
Also very happy with the product: Ray-Ban New Mayfairer.
20 August 2016
Unprompted review
Reply from eyerim
Thank you Michael!
We are happy that you are satisfied with our services, and the sunglasses from Ray-Ban :)
Have a beautiful day.
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