Eyerim Reviews 

I ordered glasses and was following the shipment process. when it reached my country, it stated that it immediately got returned to sender. I have sent an email without any answer back, and almost 2 weeks later I haven't gotten my money back.

Stay away from them. I asked them to do a small correction on my address 5minute after the order and they refused. Unfortunately I've lost the package and all the money. What a useless online shopping is this. I cant believe it

They dont have phone support and present themselve with .nl domain while they are based on slovakia. I did not like their dishonesty and bad customer support.
Also when you buy a product from their website there is no way to see the bought item option like the size you order, lens, ...
Not a professional shop I recommend

It presents itself as a local website (NL in my case), But in reality it is centralized in Slowakia. That is all okay if you don't want to return the product.

If you want to return the product, you have to ship the return to an address in Slowakia, bearing all the costs (23 euro). Instead of shipment to a local address in the Netherlands (7 euro). I have no problems paying for shipment to local address, but nowhere is mentioned that the return address is in the Slowakia.

After contacting customersupport with a complaint abouth the huge shipmentcosts, they arranged a free of charge shipment for the returned purchase.

Three weeks later I received my money back.

All in all, Eyerim provided a good solution. But I recommend them to be more open on their website.

Eyerim never give back your refund!!!!!
They keep your money when you sent back an article. You will lose your money!
Eyerim is a scam!!!!! Beware!!

The glasses look fantastic!!
The shipping time has also been impeccable.
I’d like to thank your team for working hard on my order and for your responsiveness throughout.

11-3-2020. Good prices. Specs / frame was in stock. Order received after 3 working days (the Netherlands). Package and content was okay. Happy, no issues. GLS track trace number shown in online order details is not correct, but the track trace option provided in confirmation email works.

Purchased glasses a month ago. Were Apparently lost by GLS in their parcel center in NL. Still waiting for a refund. Not happy...

I ordered a set of sunglasses with EyeRim.
They told me that the delivery time would be around 15 days.
so-far so-good.
Within that timeframe they indeed delivered the glasses. Unfortunately the model turned out to be too small irrespective of the tool they offered for sizing.
No worries, the shipment I received contained a form I should use when sending back the products. It listed a small questionnaire why the product did not match the required expectations, I listed I needed a larger model etc. The form went on to tell me to send the glasses back to a specific address i.e. Amagerbo Kiosk to the attention of a lady. AT Amagerbrogade 5 in Copenhagen.
After two weeks of silence I decided to follow up. I was told they did not received the package. In the mean time, when tracking the postal shipment I was informed that the package was not accepted (address unknown) and it was processed for return to sender.
I was told by EyeRim that I probably used the wrong address, I was sure not but could not prove it as the RMA form was in the shipment. After two months I finally received the package back and luckily the original RMA form was still in there, with ... the address as listed above. I copied their OWN RMA and sent it by e-mail, since then I have been in the most idiotic discussion with them where they insist I used the wrong address and denied that the above address had nothing to do with them. I should have checked their web site instead of following their paper instruction. I should have contacted them. Irrespective of the enclosed RMA form I followed to the letter.
Buyer beware! These people are a few cards short of a full deck.

Bought glasses that didn't fit perfectly and asked if I could refund. Had to send them halfway across the globe since they only have 1 warehouse where they accept returns. Cost €22 in shipping and then they only refunded €15 out of the €115 since it was 'custom made'. Aboslute scam, they should have warned me in the email contact we had about refunding. They said absolutely nothing!

Ordered Persol 2803S, which I had to return because they were too big and exchange for another model.

Top rate service with prompt and to the point communication, user-friendly website with all relevant info and effective filters.

Granted, some most sought after models may have rather lengthy delivery times but they are in line with expected delivery times as stated on their website and while waiting is invariably unpopular, one has to point out that the Eyerim have by far the best prices in Europe, at least for Persol.

With competitively priced high end sunglasses there are always authenticity concerns but the Persols I received were certainly authentic and in general one can feel safe with Eyerim as they are listed as an authorized distributor for Ray-Ban, it wouldn’t be in their interest to ruin their standing in the community by peddling fakes.

19 days I'm waiting A glasses are not !!! Watch out for them!