I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... See more
Company replied
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See what reviewers are saying
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... See more
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... See more
Company replied
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... See more
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Company details
Written by the company
Home | Vision Test From Home | EyeQue
Contact info
Eureka Dr 39608, 94560, Newark, United States
- support@eyeque.com
- eyeque.com
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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not for high myopes
Excellent customer support. It doesn't work with high myopes tho so if you have more than -9 look elsewhere
10 March 2023
Reply from EyeQue
Hello Elizabeth, Thank you for your feedback. Our devices can support up to -10.00 Diopters of SPH, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck. If you have any future questions, please feel free to reach out to us. Have a great day!
Got my first pair of try on glasses and…
Got my first pair of try on glasses and they were horrible!!! I couldn’t see anything!!!
18 March 2023
Reply from EyeQue
Hello Thomas - I'm sorry to hear the try-ons did not work for you. One of our support representatives will be reaching out to you separately for more information.
The setup was somewhat challengimng but…
The setup was somewhat challenging but the device works great. Unfortunately my AMD has progressed too far for glasses to gel me.
25 February 2023
Reply from EyeQue
Hello Saundra - thank you for your review! I recall there was a bit of a bumpy start when you first came to our support department, but I'm glad we were able to provide the assistance to help you get started. Have a great day!
I have always had a bad left eye
I have always had a bad left eye. No eye doctor has been able to take the time to get it right. I took a chance on your system to see if I could improve my vision in this eye. I received my trial glasses Friday and have been pleasantly surprised. Previously I could not focus on long distances while driving. With your glasses I am able to. My balance of vision has been restored. Nice job Michael
7 April 2023
Reply from EyeQue
Hi Michael! We're so glad to hear the try-ons with your refraction measurements have restored your vision for both eyes! If you're interested, you can take your measurements a step further and visit www.clearhorizonsoptometry.com to (virtually) meet with an eye doctor and convert them into a prescription!
Should you need help with anything else, feel free to reach again!
Really good service & instruction
Really good service & instruction, prompt response & an excellent product. Anybody needing glasses should consider purchasing this for a number of reasons; big cost savings, the ability to recheck your eyes whenever you want & the freedom to fit it into your schedule without the need for pupil dilation. AAA+.
7 April 2023
Reply from EyeQue
Hi Charles! We appreciate the review! It was a pleasure assisting you, and are glad that we figured out the issue right away! Please feel free to contact us again with any other questions. Cheers!
I did NOT ask for assistance
I did NOT ask for assistance. I did NOT require assistance. You VIOLATED my privacy without cause. In many jurisdictions what you did is illegal.
7 April 2023
Reply from EyeQue
Hello there. Thank you for your feedback. To create an EyeQue account, we require all of our users to read and agree to our terms and privacy practices. Per our privacy practices, test data is a form of information that we will collect as a means of helping improve our services (ie app, website, account, etc), and to provide support to our customers. We respect your right to be removed from such communication; please contact our support team for further assistance.
Did the 3 tests twice..had my vision…
Did the 3 tests twice..had my vision at +6.75. When it is +9.75
17 March 2023
Reply from EyeQue
Hello Christopher,
Thank you for leaving us a review - I'm sorry to learn the results were different from your last prescription. There are different factors that can affect your results, but what stood out right away was that the screen resolution used to calculate your refraction was different than what the manufacturer's specs listed. Do you know if your phone settings were set at a default or lower level or perhaps your zoom was enabled? Also, do you recall adjusting the dotted rectangle prior to starting the test? Please contact our support team and we'd be happy to help troubleshoot.
The EyeQue system is so much better in…
The EyeQue system is so much better in my opinion than getting your eyeglass perscription from an optometrist. Sure you still need annual eye checks for health reasons, but you can’t beat the accuracy and convenience provided by EyeQue. Their customer service is fast and personal. This is one great product and one great company.
1 April 2023
Reply from EyeQue
Hello Gordon, Thank you for your review! We are happy to hear that you received great results! Please feel free to reach out to our support team again at support@eyeque.com if you have any future questions.
Reply from EyeQue
Hello Carlos,
We are happy to hear that you are satisfied with the service you received from our support team! If you need any future assistance, please feel free to reach out again. Hope you have a great rest of your day!
The support person gave good advice and…
The support person gave good advice and guidance in resolving my issue. They were friendly and helpful.
22 March 2023
Reply from EyeQue
Hi Robert! Thank you for taking the time to leave us a review - I'm glad we were able to sort out the issue fairly quickly, and that you were happy with the support your received. We're here to help - feel free to reach out again if any other questions arise. Cheers!
I feel like you tried to hide the fact…
I feel like you tried to hide the fact that you still need a Dr to get glasses. Deceptive.
13 March 2023
Reply from EyeQue
Hello KN,
Thank you for your review. I'm sorry to hear that you felt that you were deceived, but I will politely disagree because we do have it mentioned in several places throughout our website as well as in the apps themselves that the refraction tests are not a replacement for a visit to the eye doctor. We also do not refer to our measurements as a prescription, as they are not certified by a doctor. If you have any questions, please feel free to contact our support team for assistance.
Great communication and attention to…
Great communication and attention to detail. They confirmed and followed up upon important information regarding my order. Very good customer experience!
4 March 2023
Reply from EyeQue
Hello MH, Thank you for your review!! We appreciate your positive feedback, we were happy to assist you. Please feel free to reach out should you need any future assistance.
Quick response with helpful info.
Excellent service. I got a reply to my question quickly, and my records were adjusted as needed.
2 March 2023
Reply from EyeQue
Hello Brian - thank you for your review! It is our pleasure to help out in any way we can, and I'm glad we were able to resolve the issue you contacted us about. Hopefully we'll have the transfer option in the near future - be sure to check back periodically. Have a great day!
No complaints
You guys do a wonderful job, I have been dealing with you for a few years now, an y problems I had were addressed and resolved in a timely manner. Thank you
11 February 2023
Reply from EyeQue
Hi Sheldon! Thank you for your 5 star review! We appreciate your support over the last 3 years and look forward to sharing future innovations with you in the future!
Very poorly implemented device Takes…
Very poorly implemented device Takes too long to complete the exam and very inaccurate readings.
21 February 2023
Reply from EyeQue
Hello Andras,
Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier this week. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.
Professional and patient
I had a unique international shipping request that was outside of the company’s norm, and they rolled up their sleeves and made it happen for me. I haven’t tried the product yet but the service was superior.
18 February 2023
Reply from EyeQue
Hello Anita,
Thank you for your 5 star review! Happy to hear that you were pleased with the support you received - please feel free to reach out again should you need any help with your new product.
Super-fast response
Super-fast response. Answered my questions competently and thoroughly. Also great follow-up
17 February 2023
Reply from EyeQue
Hello Dino,
Thank you for your review! We are happy to hear that you are satisfied with the service you received from our support team! Please feel free to reach out again if you have any additional questions.
Reply from EyeQue
Hello Steven,
Thank you for sharing your experience! We appreciate your positive feedback, and hope you have a great rest of your day.
The item doesn't work. Support is not responsive.
The item doesn't work. I wrote to tech support 3 days ago and didn't get any answer from them.
6 January 2023
Reply from EyeQue
Hello Michael,
Apologies for the delay in answering your email, as our office is closed over the weekend. We will have one of our agents to follow up with you separately.
Great service …
Service was amazing. I had a representative that spent the time giving me all the information I needed. Shiraz was good to work with.
1 February 2023
Reply from EyeQue
Hello Hamid! Thank you so much for your review! We were happy to assist you, please feel free to reach out again should you need help with anything else!
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