Eye Emporium Reviews 

986
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often going above and beyond to provide excellent service. Many highlight the personalized care, thorough examinations, and efficient solutions for various needs, including urgent care and thoughtful aftercare. People appreciate the clear explanations provided by the team and the welcoming atmosphere experienced during their visits. Reviewers also commend the wide selection of products and the expert guidance in choosing suitable items, leading to stylish and comfortable choices. The overall user experience is described as easy, quick, and effective, with many noting the smooth process for appointments and procedures.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently highlighting the excellent and professional care... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and excellent range... See more

Customer service

Consumers consistently report positive experiences with customer service, often highlighting the staff's... See more

User experience

People report positive experiences with user experience, with many describing their visits as great and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

986 reviews

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5.0

All reviews

(986)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A professional and friendly team

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one!

Special mention to Lewis and Sarah for all their recent help with contact lenses and hearing aids. Your care, patience and support has been very much appreciated.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Personal stylist at the opticians....

I visited the Sittingbourne store for my eye test and Emily, the Optometrist was superb! Most opticians ignore my lazy eye, but not Emily - she was curious and caring and set about tackling the prescription in it ... not because it gets corrected, just because she genuinely took an interest! The news of my eyes beginning to sucum to the aging process was delivered tactfully and the team set about guiding me through choosing a new frame. What an experience, Jamie was incredible, it was like having a personal stylist! Found a pair i LOVE ... very different to my norm and feeling like a new woman! I wasn't able to collect them from Sittingbourne due to work commitments, so the team kindly arranged a fitting appointment for me at Faversham, where i found an equally friendly and skilled team who took the time to ensure my vision was top notch and the frames were fitting comfortably (thank you Sarah and Lewis). Haven't ever had my new specs presented to me so beautifully, it was like being in a high end jewellers... loved it! Thanks all - one very happy lady here!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Opticians with Style

When I went for my eye check up to the branch in Southside shopping centre in Wandsworth, I received a great service from all staff members. The optician approached me with care and examined me thoroughly. I went home, pleased that my concerns were addressed and I was given a routine to improve my vision.
I was also very impressed with their sense of fashion and style - Opticians with style!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care for the whole family

We’ve been coming to this opticians for years and the service has always been amazing. Saida and Sabira at the Willesden branch are outstanding — friendly, professional, and genuinely caring. They’ve also been excellent with my three children, making them feel comfortable and well looked after every time.
Always a great experience and highly recommended.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic local opticians!

I've been going to this optician cor many years now, and they're always very friendly, helpful and accommodating. The staff there are professional and give great advice.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Everyone is really friendly

Everyone is really friendly, professional and helpful. The eye tests are always very thorough,they are always willing to take as much time as needed and explain things very clearly.

Theres a good selection of frames and they are always great at providing suggestions and giving feedback.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and excellent service

I had a hearing test and hearing aids fitted by Kemi at the Faversham branch. Really good service and I can now hear my husband which may or may not be a good thing!I am very pleased by the aids and the speed of service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Best optician experience I’ve ever had

I had an excellent experience at the Willesden branch of Eye Emporium, and I can’t recommend them highly enough. Saida Hamir was outstanding — incredibly knowledgeable, warm, and super communicative throughout the entire appointment.

She took the time to clearly explain all of my results in a way that was easy to understand, which made a huge difference and left me feeling reassured and well cared for. I never felt rushed at any point.

The rest of the team were just as impressive — every member of staff went above and beyond to be helpful, friendly, and professional. Hands down the best experience I’ve ever had at an optician. I’ll definitely be returning.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Optician was amazing with my daughter being anxious about her eyesight.

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight and Najiya was so calm and informative she really put my daughter’s mind at rest. I would throughly recommend this opticians and the staff that work here. Very impressed

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Five stars! Highly recommend

The faversham branch was clean, welcoming, and professional. The staff (both Lewis and Tj) where so lovely and helpful. I truly feel that Lewis went above and beyond to help me find the right glasses to suit my needs. The eye test it's self was quick but so effective. I feel so happy with my experience and highly recommend.

10 January 2026
Unprompted review

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