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Company details
Written by the company
Eye Club is an independent optician with an evolutionary approach to medical eyecare and the eyewear retail environment. At our Berkshire practice we deliver clinical excellence for your eye health, supported with authentic independent brands and outstanding customer service. Eyecare, Eyewear, Eyestyle and Lifestyle is our universal offering. At Eye Club we are inspired by timeless style, visual arts, literature, great music, world travel and the finer things in life, and these influences are well represented in our range of frames and lifestyle goods in the Pangbourne boutique. Our mission is to evolve the optical retail environment with our unique combination of medical and fashionable, to offer you a more enjoyable and interesting consumer experience.
Contact info
1 Reading Road, RG87LR, Pangbourne, United Kingdom
- +44(0)118 996 4771
- hello@eye-club.co.uk
- eye-club.co.uk
2.6
Poor
6 reviews
Hasn’t replied to negative reviews
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Still chasing up the refund for an…
Still chasing up the refund for an…
Still chasing up the refund for an order i did last year . The sunglasses were not in stock after months of wait then no one replies to the emails for refunding the sunglasses i never got.
Never order from this website .FRAUD
14 January 2026
Unprompted review
Bad consumer service
I bought an optical frame from eyeclub Reading and it didn’t fit nicely, I went back to the shop and the owner tried something to solve the problem and he couldn’t, he said he was not a technician and asked me to go back there again to see one of their technicians. meanwhile I had sore ears and called the shop to see how they could help, the owner of the shop said I can go back on Thursday morning 14th of August to see one of the technicians and I did. On the day Before I even got into the shop he said I’m going to do the refund and decided for me what was the best, I found it very rude. Then said he’s interviewing the lady who was sitting there and we should leave the shop. I told him you didn’t even let me say my bit about the situation and he said you can come back in 15 minutes. We have done the refund but I found the whole thing so unprofessional and poor, from the customer service to the comfort of the design. Do not recommend this place.
14 August 2025
Unprompted review
Very poor service
Very poor service. They sold me some contact lens but when I needed aftercare and a repeat test, they said they had no availability for 4 weeks. I booked and then after 2 weeks they cancelled the appointment and admitted they did not have the equipment to help me anymore. Not only did they waste my time, I am left with contact lens without aftercare. Disappointing and unprofessional.
16 January 2025
Unprompted review
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