Avoid Extract Insulation
The experience that I had with this company was not good. I had three quotes for cavity wall insulation. Two of the quotes were for just under 50 square meters. The quote from Extract was for 72 square meters. Obviously a huge difference.
Almost two years in which to reply.
Reply from Extract Insulation Ltd
Here's a revised version of your feedback response:
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Hi Rod,
I must admit, it's disappointing to receive our first negative review after serving so many satisfied customers. I believe it's important to share the full context of the situation. We offered to adjust the meterage to 62m², but this was declined by you. You mentioned that you would only accept the quote if we matched your suggested measurements.
It seems that our competitive meterage rate and 5-star reviews were appealing to you. Despite numerous communications and our efforts to accommodate your requests, we ultimately informed you that our price was final after making adjustments. We also mentioned that there were other companies available that might align with your preferred meterage.
Thank you for your feedback, and we wish you the best in finding a solution that meets your needs.
Kind regards,
Scott
Extract Insulation
