ExpressVPN Reviews 26,985

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability and effectiveness in providing secure and consistent internet access, often highlighting its ability to bypass geo-restrictions for streaming. Many people find the app easy to use and appreciate the smooth, fast performance. The support staff is frequently mentioned for being helpful and responsive, resolving issues efficiently. However, some people were dissatisfied with occasional connectivity problems, such as frequent disconnections or difficulty connecting after system updates. A few customers also noted issues with certain channels or apps detecting the VPN, requiring them to disable protection. There were also isolated reports of unhelpful customer service experiences, particularly regarding billing inquiries or the inability to speak with a live person.

What people talk about most

User experience

Consumers generally find the user experience to be positive, highlighting ease of use, smooth performance,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Service

Users describe ambiguous interactions with service. Many customers praise the service, highlighting its... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its effectiveness, ease of use, and... See more

Technology

People report ambiguous experiences with technology. Many consumers praise the VPN for its reliable and fast... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using Express VPN for several years. It allows me to watch UK TV in France and it generally works well. I have knocked off one star because I occasionally experience one of two problems:... See more

Rated 4 out of 5 stars

I've been using ExpressVPN for years. With the latest Desktop install, I'm not connecting after a Windows 11 restart. I'm having to uninstall and reinstall the app in order to connect. I'm hopeful tha... See more

Rated 4 out of 5 stars

The only problem I have is that even when I choose a location in England there are some channels and apps that will not open as it tells me I am using a VPN. I find this very annoying as I have to tur... See more

Rated 4 out of 5 stars

Since Apple upgraded to version Tahoe 26.3.1 it seems that every morning I notice my VPN is taken down. is there a setting I can use within Express or even on my MacBook Pro to stop this?

Rated 5 out of 5 stars

The people that answered my question were proactive in thinking ahead of all the steps involved rather than just responding with limited info likely resulting in more questions. My VPN is operating we... See more

Rated 5 out of 5 stars

I have used ExpressVPN for a few years. Contacted them recently with a problem and heard back within a few hours. They also followed up with additional options in case the original solution did no... See more

Rated 5 out of 5 stars

Aaron understood my issue. Asked a few questions and proposed an easy fix. Great support unlike that other VPN which I never could get to work.

Rated 3 out of 5 stars

when I have a problem, such as expressvpn not running or connecting when the pc is booted, finding why this occurs is difficult. I often can fix it (get it connected), but still don't know why it does... See more

Company replied

Rated 5 out of 5 stars

The team at Express VPN were wonderful. Fast reply, professional and have me instructions to fix my problem. I have used Express VPN for a while now and find it to be the best from others I previou... See more

Rated 3 out of 5 stars

suddenly disconnects a lot and not just like 1 time a week or 1 time every 3 days but like 3 - 5 times a day and happens both on my phone laptop even if im on sim or work or home internet

Company replied

Rated 5 out of 5 stars

I have used them for few years now, and they seem to sort out any glitches once they are reported and then it is smooth. Overall, the journey with this provider has been good, and it continues.

Rated 5 out of 5 stars

Every time my PC or ExpressVPN falls over and I am in difficulties I revert to ExpressVPN as the software for reinstallation has improved dramatically. My last problem turned out not to be so and I w... See more

Rated 2 out of 5 stars

The new display showing connection IS TERRIBLE. IT TAKE UP MOST OF THE SCREEN. DOES NOT PERMIT CHANGES AS DID THE OLD DISPLAY(QUIT, CHANGE SETTINGS ( QUIT, WHEN TO CONNECT OR NOT , ETC.) BRING BAC... See more

Company replied

Rated 4 out of 5 stars

I can finally relieve myself of Canada's fascist censorship laws, watch the news that matters, and access information a tyrannical government will not allow. My only disappointment is with online casi... See more

Rated 5 out of 5 stars

Excellent product, protection website and customer service. Plus, the price is great - what more could you ask for!

Rated 1 out of 5 stars

From 5 stars to 1. How can you give any sort of rating to something not working ? I had a problem soon after the new update. Support were quick to try and help and it did come good. Now I'm back to... See more

Company replied

Rated 5 out of 5 stars

I received a response within hours of emailing about the problem. I was given several options and one of them worked. This has been my experience in over ten years with Express VPN.

Rated 1 out of 5 stars

Your instructions on how to fix the connectivity problem SUX! There is no "hamburger" menu icon to the shift into Options.

Company replied

Rated 3 out of 5 stars

Since the upgrade I can no longer look at the icon in my tray and tell that the VPN is active. I have to pull up the app to see. Would you please revise the icon the way it was prior to the last u... See more

Company replied

Rated 3 out of 5 stars

Does the job well when it comes to core VPN functionality. Connectivity has been reliable across devices and locations, with fast speeds for streaming. However, the password manager was supposed... See more

Company replied

Rated 1 out of 5 stars

They made me pay for the subscription before asking for my email address. When I entered my email address I made a type-O, so I was didn't get the account verification email, which meant I could not u... See more

Company replied

Rated 5 out of 5 stars

Kevin explained what was going on directly and immediately alleviated my concerns. I've been around computers a long time but I'm pretty new at using VPN services so I don't know all the little workin... See more

Rated 5 out of 5 stars

I had lost access to my DIP and support was able to reset me so I could get a replacement. There is NO way to recover the old DIP if you loose your code so I have a new DIP. This is a great thing f... See more

Rated 1 out of 5 stars

I had trouble on thepc logging in so I restarted the computer and now it works. Tech support was no help at all

Company replied

Rated 4 out of 5 stars

Easy to install and worked perfectly when connected. Some issues with having to disconnect and reconnect after being left overnight, but think that may be due to conflict with Microsoft Defender.... See more

Rated 5 out of 5 stars

I love ExpressVPN. I have tried other VPN's just to see if I like them better, but I always return to ExpressVPN. I have used ExpressVPN in both Windows and Linux, but I have converted 100% to Linux n... See more

Rated 5 out of 5 stars

Express VPN always works, stays current with updates and provides customers with a sense of security.

Rated 5 out of 5 stars

Very helpfull support - fast reply aslo !! In clear words pointed out to solve the problem.

Rated 5 out of 5 stars

The best VPN that other VPNs don't even know you're using. Checked it many times to see if there are leaks- no, none, ever. Smooth, fast, and the best online customer service. Great for all of your f... See more

Rated 3 out of 5 stars

Several times, I contacted tech support, but no one was able to help fix my inability to connect to the VPN. I shut down ExpressVPN for a good stretch of time. After extensive research i found the pr... See more

Company replied

Rated 4 out of 5 stars

what happened to the settings icon.......so as to load automatically at start up?

Rated 5 out of 5 stars

Very good follow up and prompt attention to issues. New sites, interface and faster speeds.

Rated 5 out of 5 stars

I've had a few glitches since switching over to ExpressVPN but they have all been overcome. The program has extensive nodes and there is minimal reduction on download speed. There may have been chesap... See more

Rated 4 out of 5 stars

I dropped one star because the previous update to the modern look required me to sign in - many, many times. But it's a great improvement. And Support were very quick to respond when I reported the a... See more

Rated 2 out of 5 stars

Blocked Indian govt websites are still not usable. I have requested for access but still are not available.

Company replied

Rated 1 out of 5 stars

My experience with this Express VPN has been very disappointing. From the very beginning, I was not able to connect even a single time. The same connection issue kept occurring every time I tried... See more

Company replied

Rated 5 out of 5 stars

Easy to contact. Do not like the 'large' user control box, preferred the small original user box. Apart from that I'm happy with Express VPN

Rated 4 out of 5 stars

Reliable VPN connection. Rarely have any connection issues. The new interface and functionality are greatly appreciated and a great improvement. Also great for my Android phone as a VPN.

Rated 4 out of 5 stars

Now that it's working, I'm very happy with it. I haven't tried some of the things I wanted to try yet, but am hoping they go more smoothly than the installation.

Rated 2 out of 5 stars

Your VPN does everything i need I am very pleased with your services. The only thing is sometimes i need to reset my network because it leaves me disconnected.

Company replied

Rated 5 out of 5 stars

ExpressVPN has never let me down. I'm running it on Debian Trixie and it is flawless for me

Rated 5 out of 5 stars

Long time customer but lost connection overseas. Reinstalling and connecting was so easy with ExpressVPN online support

Rated 5 out of 5 stars

I use ExpressVPN for years now. Quite expensive but you get a perfect VPN with no restriction. I compared ExpressVPN with NordVPN, which was offered to me by Revolut. I left NordVPN after the suppor... See more

Rated 5 out of 5 stars

I am relieved to unravel the earlier issues l had. Also, when l had re- established a PIN number l had previously had, this made life much easier for me to change account details.

Rated 4 out of 5 stars

App is effective and easy to use. Only issue is the need to deactivate to allow access to certain trusted sites.

Rated 5 out of 5 stars

They followed up when I fell off to make sure the problem got solved. They answered questions dealing with ios and helped me even though Im not technical. The problem was resolved.

Rated 5 out of 5 stars

Very impressed by the incredibe customer service. Faster speeds and more locations in the latest versions.

Rated 1 out of 5 stars

Don't do business with this company. WORST customer service I have EVER experienced in my life. It has to be a FRAUDULANT company. I have emailed this morning and never heard back. I finally heard b... See more

Company replied

Rated 5 out of 5 stars

ExpressVPN is a dependable service that keeps my family and me connected to the internet securely and consistently, no matter where we are in the world.


Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Rated 4 out of 5 stars

I have tried many supposed "TOP" VPNs

I have tried many supposed "TOP" VPNs. Truly NON of them perform like ExpressVPN, expertly! Over the many years I have used ExpressVPN. There have been a few times (and I mean ONLY a FEW times) where ExpressVPN lost signal. In my mind , here is where the "rubber meets the road" so to speak. EVERY single time, when I reached out for help ExpressVPN was there. No excuses, just good old fasion help, almost instantly. What more could anyone ask for? This is why I'm loyal to ExpressVPN. Because in my humble oppinion "THEY ARE THE BEST"! I know, I know I sound like a commercial but this company deserves my praise. I'm 63 years of age, the President & CEO of a medium size company (217 individuals), having a VPN is critical in my vocation.
WELL DONE Express VPN, Unless the world ceases to be.... I will be a loyal client. Thank you!
Brad

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Always seem to be on point

Always seem to be on point and updated...if honestly protecting privacy, great...customer service is starting to lack reasonable time waits and during the conversation they are dealing with more than one issue. Need to invest in better support before it deteriorates further. Otherwise a very good well updated program for privacy and the no log policy. Pretty good software...

3 April 2026
Unprompted review
Rated 4 out of 5 stars

Now that it's working

Now that it's working, I'm very happy with it. I haven't tried some of the things I wanted to try yet, but am hoping they go more smoothly than the installation.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

No connectivity after connected to any…

No connectivity after connected to any VPN server.

3 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi, we are sorry to hear you are experiencing connectivity issues after connecting to a server. Please reach out to our support team via live chat at expressvpn.com or at support@expressvpn.com with your device and OS details so we can investigate this properly.
ExpressVPN Team

Rated 5 out of 5 stars

Some experience with Express VPN

This VPN product and Express company, have continued to perfect their product and offer additional and complimentary apps. The ability to select numerous IP locations around the globe, provides many opportunities to keep your own IP, quiet.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

They made me pay for the subscription…

They made me pay for the subscription before asking for my email address. When I entered my email address I made a type-O, so I was didn't get the account verification email, which meant I could not use the service at all. I contacted support, which was chat-bots. Because I used ApplePay, they said I needed to provide a DPAN number in order to cancel the subscription. They gave me instructions on how to find this number, and I gave it to them. They said it wasn't correct. I am not bad with technology, there was no other number I could give them (I did a lot of research). I asked if there were any other methods they could use to verify my purchase, and they said no. I never spoke to a real person. Since then, they have continued charging my card every month even though I have never used the VPN. I've been disputing transactions with my bank for 4 months. This sucks so bad.

18 December 2025
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Shannon, what you have experienced is not the experience we want for our users and we sincerely apologise. We would like to personally look into this situation. Please DM us on our social media channels so we can investigate further.
ExpressVPN Team

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