ExpressVPN Reviews 27,067

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are particularly satisfied with the user experience, highlighting the service's reliability and ease of use. People appreciate the consistent performance with very few disruptions, making it effective for various online activities like streaming. The setup process is often described as straightforward, and many users have noted no perceptible speed reduction while using the service. However, some customers have encountered occasional issues, such as buffering or problems with specific channels and apps detecting the VPN. There are also mixed opinions regarding customer service, with some reviewers praising the helpful and prompt support, while others express frustration with the lack of phone support, difficulties in resolving technical issues, or problems with billing inquiries. A few users also mentioned dissatisfaction with recent app interface changes or occasional disconnection problems.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its ease of setup, customization, and... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support as excellent, helpful, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the continuous and reliable service,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its effectiveness, ease of use, and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the technology for its speed,... See more

Based on these reviews

Rated 4 out of 5 stars

The service and product itself has been great ever since I started using it and for a reasonable price. Very few disruptions in service if any so very happy with that. However I have to put 4 stars... See more

Rated 4 out of 5 stars

I have been using Express VPN for several years. It allows me to watch UK TV in France and it generally works well. I have knocked off one star because I occasionally experience one of two problems:... See more

Rated 4 out of 5 stars

The only problem I have is that even when I choose a location in England there are some channels and apps that will not open as it tells me I am using a VPN. I find this very annoying as I have to tur... See more

Rated 4 out of 5 stars

I've been using ExpressVPN for years. With the latest Desktop install, I'm not connecting after a Windows 11 restart. I'm having to uninstall and reinstall the app in order to connect. I'm hopeful tha... See more


Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Rated 3 out of 5 stars

works sometimes

works sometimes, like right now it taking for ever to connect. It's hit and miss, all the time.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable. Has several expanded options to for extra layers of protection.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

A terrible company

A terrible company, and probably fraudulent.
My husband and I have been using this service for years. A few days ago I tried to renew the subscription. They took money from my PayPal TWICE, in total twice the amount that the new subscription should have been. At the same time - they deactivated my account!
Online chat was not helpful, just going round in circles. I ended up starting a claim on PayPal to get the refunds.

I tried again today, and again, they took my money - but disabled my account!

No help whatsoever from the online chat, just another "billing services will email you" statement.

Previously, they had indeed sent an email with the instructions to simply reply to the message, with I did. Today, they announced that there would be such an email, but I never received it.

So in total, they took my money three times and every single time deactivated my account! PayPal helped me to get back the first two fraudulent payments, I'm still waiting for the third one.

This is a terrible company, and with this happening several times now, I'm assuming it is deliberate. Otherwise, their support would have reactivated my account as soon as I sent them proof of payment, but they refused to.

20 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Pet, we're really sorry about this, especially after years of loyalty. Being charged twice via PayPal and having your account deactivated simultaneously is completely unacceptable, and we understand how alarming that must have been. This needs immediate attention from our billing team. Please reach out to support@expressvpn.com with your PayPal transaction IDs showing both charges, along with the email on your account, so we can investigate the duplicate payment and get your access restored. DM us on social media too and we'll personally make sure this gets escalated. You should not have to fight to fix a billing error after being a long-time subscriber.ExpressVPN Team

Rated 5 out of 5 stars

Only VPN I'll use!

I have been using ExpressVPN for 5 years now. It's a great program and works well. HELP is extremely on the ball and gets to problems right away! New icon coverage is better - tells you more... but I do seem to lose connection more often, but it comes right back. I am using Houston; I live in Austin. Should I change it to a server area that doesn't drop as much??

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Express VPN WORKS!

I used another popular VPN service for several months, but when I came to the Philippines, I could not access Directv, Disney+ or Paramount+. With Express VPN, I get EVERYTHING!

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

I had a monthly subscription to this VPN and was offered a discounted annual subscription through the official app. They took my money but my account did not upgrade and I was locked out. I have been passed around Ai customer support hell for months and still have no refund. Stay well away from this company.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

It works

It works. Not all locations connect, but a decent amount do even among the censorship we have here.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Above average quality, above average price. YGWYPF.

Decent! good speeds, works pretty simply. I've used support a few times, and it's like ... wow... they're real people...that know what they're doing! It's only SLIGHTLY more complex than I'd like. I'd also love it if there was a WAY to have CERTAIN programs or apps "throw a flag" when you try to open them without a VPN. Otherwise, excellent. There are several free VPNs I have access to, but I still pay for this, year after year.

20 April 2026
Unprompted review

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